Solidsoft Reply Ltd

Healthcare Medicine Administration Support

NHS Trusts aim to achieve HIMSS EMRAM levels 6 or 7 over the next few years, including the establishment of 'closed-loop' approaches to medicine supply and administration. We help our customers solve integration, interoperability and data integrity challenges to achieve safer medicine administration and improved outcomes for patients.

Features

• Co-design of solutions using design-thinking methodology.
• Focus on verifying medicines at the point of care.
• Automation of repeatable processes.
• Integration of EPMR and ancillary systems, including adoption of FHIR.
• Data mapping and transformation to ensure consistent view of medicines.
• Medicine catalogue services and management services using dm+d and GTINs.

Benefits

• Accelerates achievement of HIMSS EMRAM level 6 or higher.
• Streamlines data interoperability across systems, process and organisations.
• Involves clinicians and technical staff in co-design and co-production.
• Helps ensure safer administration of medicines.
• Improves the correct identification of medicines, patients, and doses.

£800 to £960 a person a day

• Education pricing available

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

378754604163333

Contact

Solidsoft Reply Ltd

Mark Usher

+44 1256 375700

m.usher@reply.eu

Planning

• Planning service: Yes
• How the planning service works: Solidsoft Reply provides Healthcare Co-Design Services. We implement a design-led thinking approach to observe and understand users (e.g., clinicians, patients), challenge assumptions, refine problems and define needs for interoperable systems. We help people generate new ideas to achieve and exploit interoperability. We prototype and test ideas before generating implementation plans. Design thinking helps our customers to solve complex or ill-defined problems, find innovative solutions and promote change and evolution. Our design-led approach uses a variety of techniques, including discovery workshops, observation, surveys, group exercises, design probes, etc., to help our customer achieve a better understanding of their needs and possible solutions. As technologists, our aim is to support business users through a cycle of design and implementation, with input from clinicians and patients at every stage of the cycle. We help our customers choose appropriate technological approaches and implement solutions that make a difference. Co-design leads to co-production. To support the implementation of robust interoperability, we deliver documented recommendations, plans, designs and estimates to support decision-making and to illustrate the value and benefits of proposed solutions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training and knowledge transfer around any solution we have delivered as part of the engagement. This may include administration training. End-user training may be provided where relevant. However, for integration and interoperability, end users generally require training in use of the integrated systems which is not in the scope of our offer. Where training is required, we provide suitable training materials in line with an agreed set of requirements with the customer. These may include manuals, exercises, etc.
• Training is tied to specific services: Yes
• Services the training service works with: Specific to the services we provide.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The implementation of closed-loop approaches requires new approaches to interoperability and data-sharing. We help our customers to deliver the 'five rights' of medicine administration using modern approaches and platforms. Cloud-based systems are at the centre of modern innovative solutions and play a vital role in enabling new forms of interaction between clinicians and patients. We bring a technical perspective to the table when co-designing real-world solutions, demystifying the cloud and helping carers and clinicians to exploit modern technologies to their best advantage.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: How the quality assurance and performance testing works; ; Solidsoft Reply employs a dedicated quality management team led by an experienced quality manager. Our Quality Management System for development complies with the GAMP 5 specification used extensively across healthcare, and allows us to deliver fully validated systems in accordance with that specification. We are regularly audited for compliance by national medicine verification bodies across Europe. In compliance with GAMP 5, we provide a full documentation set to support system validation by our customers against a set of formal requirements. The documents support Installation Qualification to verify the installation of software in a cloud environment, Operational Qualification to verify that the software will function according to its operational specification within the cloud, and Performance Qualification to verify that the software consistently performs to the specification for its routine use. Performance testing is integral to our quality approach and is performed repeatedly throughout the development cycle to ensure compliance to requirements. Evidence of performance testing can be provided as part of the validation document set. Solidsoft Reply maintains ISO 9001:2015 and ISO 27001:2013 certifications. We are audited against these on a regular basis using accredited external auditors.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: GBEST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We limit our support to the extent of any solution that we provide. Those solutions may include software that we have developed, third-party software applications and services that we host as part of a solution or customer software migrated to or hosted in the cloud. These are covered under separate G-Cloud services: Microsoft Azure Managed Service Microsoft Azure Business Critical Cloud Application Support

Service scope

• Service constraints: There are no constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The response times are within 1 business hour. Service Desk (Core Hours) 9am – 5pm 5 days per week Monday to Friday (excluding English Public Holidays). Extended hours (e.g., 7am to 7pm) and Saturday cover can be provided. Response times outside of these hours is next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: By default we provide support via email and web. Telephone support can be provided on request. Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays). Optional Out of Hours Support: 7am - 7pm 6 days per week, Monday to Saturday (excluding English Public Holidays). Optional Public Holiday Coverage: Should this option be chosen, Solidsoft Reply will provide 24-hour support for all English public holidays that fall within the term of the agreement. Optional 24 x 7 Managed Service: Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement. Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement. Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £800 to £960 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)