Mars Spiders

User Experience Design

Mars Spiders will help you to create new services or improve existing service lines in agile Discovery / Alpha / Beta agile process.
Our focus is on the GDS user research, content and interaction design capability. Following a set of clearly defined high standards, in terms of excellent user-centric design.

Features

  • User research and analysis
  • Research informed Interaction Design
  • Gov Prototype HTML, CSS, JS
  • Agile / Scrum project management
  • Wire-framing digital and paper based
  • Sticky note user journey mapping
  • Alpha and Beta service builds for user evaluation sessions
  • GDS assessment experience
  • Diversely experienced team located across the UK
  • Clients including DfE Coventry, NHS Lambeth and HMRC Newcastle

Benefits

  • Stakeholders engagement and Digital Transformation experience
  • Service design fully compliant with GDS 18 steps
  • Certified Scrum Masters and Agile Coaches/Managers
  • Experienced Business Analysts and Information Architects
  • Working in an iterative manner to minimise waste
  • Listening attentively to the users
  • Fully qualified UX consultants, researcher and designers
  • Capability to plan strategically and communicate user research outcomes
  • Knowledge of accessibility and usability
  • Public sector specialists

Pricing

£400 to £1500 per person per day

  • Education pricing available

Service documents

G-Cloud 11

378252931703960

Mars Spiders

David Olsan

08722333964

info@marsspiders.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints.
System requirements No specific system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing We use 3rd party tested chat.
Onsite support Yes, at extra cost
Support levels We provide both technical and cloud support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide an engagement manager on all G-Cloud engagements with responsibility for ensuring customer objectives are met, and for addressing any issues with service delivery. Our engagement managers act as an escalation point and can be reached via phone or email, to respond to issues beyond the control of the team providing the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We provide a full archive of all the work carried out.
End-of-contract process Price is based on 8 hrs workday. Travel off-site is an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We design for all devices.
Service interface Yes
Description of service interface We design and develop (code) SI.
Accessibility standards WCAG 2.1 AAA
Accessibility testing This depends on the project requirements.
API Yes
What users can and can't do using the API We can architect and develop as needed.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation We tailor our services based on the client's requirements.

Scaling

Scaling
Independence of resources N/A

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide regular reports
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data are saved on the go and the complete upload is carried out at the end of the assignment.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A
Data protection within supplier network Other
Other protection within supplier network N/A

Availability and resilience

Availability and resilience
Guaranteed availability We offer 100% money back guarantee policy.
Approach to resilience Available on request.
Outage reporting Public dashboard and email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication This is tailored based on the client's requirements.

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards In-house governance.
Information security policies and processes In-house security policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A
Vulnerability management type Supplier-defined controls
Vulnerability management approach N/A
Protective monitoring type Supplier-defined controls
Protective monitoring approach We respond with 30 minutes.
Incident management type Supplier-defined controls
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £400 to £1500 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑