Mars Spiders

User Experience Design

Mars Spiders will help you to create new services or improve existing service lines in agile Discovery / Alpha / Beta agile process.
Our focus is on the GDS user research, content and interaction design capability. Following a set of clearly defined high standards, in terms of excellent user-centric design.

Features

  • User research and analysis
  • Research informed Interaction Design
  • Gov Prototype HTML, CSS, JS
  • Agile / Scrum project management
  • Wire-framing digital and paper based
  • Sticky note user journey mapping
  • Alpha and Beta service builds for user evaluation sessions
  • GDS assessment experience
  • Diversely experienced team located across the UK
  • Clients including DfE Coventry, NHS Lambeth and HMRC Newcastle

Benefits

  • Stakeholders engagement and Digital Transformation experience
  • Service design fully compliant with GDS 18 steps
  • Certified Scrum Masters and Agile Coaches/Managers
  • Experienced Business Analysts and Information Architects
  • Working in an iterative manner to minimise waste
  • Listening attentively to the users
  • Fully qualified UX consultants, researcher and designers
  • Capability to plan strategically and communicate user research outcomes
  • Knowledge of accessibility and usability
  • Public sector specialists

Pricing

£400 to £1500 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 7 8 2 5 2 9 3 1 7 0 3 9 6 0

Contact

Mars Spiders

David Olsan

08722333964

info@marsspiders.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints.
System requirements
No specific system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We use 3rd party tested chat.
Onsite support
Yes, at extra cost
Support levels
We provide both technical and cloud support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide an engagement manager on all G-Cloud engagements with responsibility for ensuring customer objectives are met, and for addressing any issues with service delivery. Our engagement managers act as an escalation point and can be reached via phone or email, to respond to issues beyond the control of the team providing the service.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide a full archive of all the work carried out.
End-of-contract process
Price is based on 8 hrs workday. Travel off-site is an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We design for all devices.
Service interface
Yes
Description of service interface
We design and develop (code) SI.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
This depends on the project requirements.
API
Yes
What users can and can't do using the API
We can architect and develop as needed.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We tailor our services based on the client's requirements.

Scaling

Independence of resources
N/A

Analytics

Service usage metrics
Yes
Metrics types
We provide regular reports
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data are saved on the go and the complete upload is carried out at the end of the assignment.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/A
Data protection within supplier network
Other
Other protection within supplier network
N/A

Availability and resilience

Guaranteed availability
We offer 100% money back guarantee policy.
Approach to resilience
Available on request.
Outage reporting
Public dashboard and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
N/A
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
This is tailored based on the client's requirements.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
In-house governance.
Information security policies and processes
In-house security policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
N/A
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
N/A
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We respond with 30 minutes.
Incident management type
Supplier-defined controls
Incident management approach
N/A

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£400 to £1500 per person per day
Discount for educational organisations
Yes
Free trial available
No

Service documents

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