Styles & Wood Limited


Arctick is a cloud based integrated incident and risk management system for Governance, Risk and Compliance [GRC]. The configurable framework enables an organisation to implement effective processes to identify, manage, monitor and report current or future operational risk. Supports compliance with HM Treasury Orange Book, ISO 27000 and ISO 31000.


  • First line users log incidents through permissions based access control.
  • Second line management of incident based actions in real time.
  • Third line auditor access available to management information and reports.
  • Risk process workflow conforms to regulatory standards.
  • Automated validation process to ensure control and compliance.
  • Supports operational and strategic identification of risk.
  • Business critical risk dashboard and real time management information.
  • Document Management System acts as a foundation to best practice.
  • Access the system securely through any browser or device.
  • Built on the latest technology frameworks with configurable visual layouts.


  • Reduce your costs of compliance and reporting to government standards.
  • Modern user interface delivers a 360 degree view of risk.
  • Flexible system configuration enables mapping of user defined fields.
  • Safe cloud based system hosted on G-Cloud approved supplier.
  • Risk process workflow drives correct behaviours for public sector compliance.
  • Supports HM Treasury Orange Book, ISO 27000 & ISO 31000.
  • Standardised risk identification, monitoring and reporting across organisation.
  • Drives collaboration across departments and users through risk management process.
  • Personalised risk dashboards visualise only required vital information.
  • Accountability reinforced by risk assignment and escalation to nominated users.


£100 per user per year

Service documents

G-Cloud 10


Styles & Wood Limited

Mark Hawkes

0115 931 5299

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Planned maintenance window is Thursdays 17:30-18:30.
System requirements No hardware requirements.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours, 9am to 5pm Monday to Friday excluding Bank Holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The standard level of support is included in the annual support fees and includes a help desk service via email and phone during business hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training, online training and user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats PowerPoint
End-of-contract data extraction Exports to all relevant formats.
End-of-contract process Users can extract their own data and documents. Price of contract does not include custom exports by Styles&Wood Ltd.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences at the time of submission.
Accessibility standards None or don’t know
Description of accessibility There is no accessibility standards.
Accessibility testing We have not completed any interface testing with users of assistive technology.
Customisation available Yes
Description of customisation Administrators can customise the following:

Configure user definable fields.
Widget size and position in modules and dashboards.
Soft labelling of all field types.
User defined columns in all searches.
User defined RAG rulings across the site.
Classifications of records.
Dropdown menus across all records.


Independence of resources The hosting company guarantees contention ratios for physical resources are adhered to.


Service usage metrics Yes
Metrics types Site activity is broken down by user and pages accessed.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Dashboards, Searches and Reports can be exported, including specific records and columns of data. Every search page and individual record has a clearly marked export button. This is based on a site-wide standard.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • XML
  • CSV
  • Excel
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability is set at 98%.

Credits will be issued equivalent to the period of unavailability.
Approach to resilience Virtual machines hosted in the public cloud are protected from hardware failure by the underlying cloud infrastructure.

Optional journaling can be used to replicate the Virtual Machines to secondary data centres.
Outage reporting Email alerts are received by multiple Styles&Wood technical staff.

Services are constantly monitored using proprietary software.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Role based security across the entire service.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Assurance UK Ltd
ISO/IEC 27001 accreditation date 05/09/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Styles&Wood have 21 standard information security policies in place. These include Data Protection, Intelligence, physical and personal security, Electronic Information Communication Systems, Wireless Access, Information Security, Email Archiving and Retention and Endpoint Control.

The reporting structure is via our Data Security Officer to the board representative.

A risk and control platform is in place to ensure ongoing governance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Code source control and a clearly defined release process through test and staging servers before going to live.

Vulnerability testing is performed for every major release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Software & Hardware penetration testing performed annually.
Servers are managed by the ISP for patching and updates.
Antivirus definitions updated daily.
Normal patches applied monthly.
Critical patches can be applied immediately after consultation with ISP & clients.
Potential threats are flagged by internal and external system users.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Users have individual security access.
Full audit log provided by the system for all user activity.
Email alerts set by specific parameters of system use.

Potential compromises are responded to dependent on severity by acccount lock down or system wide password changes.

Incidents are responded to immediately.
Incident management type Supplier-defined controls
Incident management approach Pre-defined processes in place for common events such as employee turnover or rare events such as system outages.

Incidents are reported by email or phone through our dedicated helpdesk team.

Incidents reports are completed and distributed to key stakeholders.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)


Price £100 per user per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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