Arctick is a cloud based integrated incident and risk management system for Governance, Risk and Compliance [GRC]. The configurable framework enables an organisation to implement effective processes to identify, manage, monitor and report current or future operational risk. Supports compliance with HM Treasury Orange Book, ISO 27000 and ISO 31000.
- First line users log incidents through permissions based access control.
- Second line management of incident based actions in real time.
- Third line auditor access available to management information and reports.
- Risk process workflow conforms to regulatory standards.
- Automated validation process to ensure control and compliance.
- Supports operational and strategic identification of risk.
- Business critical risk dashboard and real time management information.
- Document Management System acts as a foundation to best practice.
- Access the system securely through any browser or device.
- Built on the latest technology frameworks with configurable visual layouts.
- Reduce your costs of compliance and reporting to government standards.
- Modern user interface delivers a 360 degree view of risk.
- Flexible system configuration enables mapping of user defined fields.
- Safe cloud based system hosted on G-Cloud approved supplier.
- Risk process workflow drives correct behaviours for public sector compliance.
- Supports HM Treasury Orange Book, ISO 27000 & ISO 31000.
- Standardised risk identification, monitoring and reporting across organisation.
- Drives collaboration across departments and users through risk management process.
- Personalised risk dashboards visualise only required vital information.
- Accountability reinforced by risk assignment and escalation to nominated users.
£100 per user per year
Styles & Wood Limited
0115 931 5299
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Planned maintenance window is Thursdays 17:30-18:30.|
|System requirements||No hardware requirements.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Within 2 hours, 9am to 5pm Monday to Friday excluding Bank Holidays.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||The standard level of support is included in the annual support fees and includes a help desk service via email and phone during business hours.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide onsite training, online training and user documentation.|
|Other documentation formats||PowerPoint|
|End-of-contract data extraction||Exports to all relevant formats.|
|End-of-contract process||Users can extract their own data and documents. Price of contract does not include custom exports by Styles&Wood Ltd.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There are no differences at the time of submission.|
|Accessibility standards||None or don’t know|
|Description of accessibility||There is no accessibility standards.|
|Accessibility testing||We have not completed any interface testing with users of assistive technology.|
|Description of customisation||
Administrators can customise the following:
Configure user definable fields.
Widget size and position in modules and dashboards.
Soft labelling of all field types.
User defined columns in all searches.
User defined RAG rulings across the site.
Classifications of records.
Dropdown menus across all records.
|Independence of resources||The hosting company guarantees contention ratios for physical resources are adhered to.|
|Service usage metrics||Yes|
|Metrics types||Site activity is broken down by user and pages accessed.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Dashboards, Searches and Reports can be exported, including specific records and columns of data. Every search page and individual record has a clearly marked export button. This is based on a site-wide standard.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Service availability is set at 98%.
Credits will be issued equivalent to the period of unavailability.
|Approach to resilience||
Virtual machines hosted in the public cloud are protected from hardware failure by the underlying cloud infrastructure.
Optional journaling can be used to replicate the Virtual Machines to secondary data centres.
Email alerts are received by multiple Styles&Wood technical staff.
Services are constantly monitored using proprietary software.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Role based security across the entire service.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI Assurance UK Ltd|
|ISO/IEC 27001 accreditation date||05/09/2017|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||ISO9001|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Styles&Wood have 21 standard information security policies in place. These include Data Protection, Intelligence, physical and personal security, Electronic Information Communication Systems, Wireless Access, Information Security, Email Archiving and Retention and Endpoint Control.
The reporting structure is via our Data Security Officer to the board representative.
A risk and control platform is in place to ensure ongoing governance.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Code source control and a clearly defined release process through test and staging servers before going to live.
Vulnerability testing is performed for every major release.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Software & Hardware penetration testing performed annually.
Servers are managed by the ISP for patching and updates.
Antivirus definitions updated daily.
Normal patches applied monthly.
Critical patches can be applied immediately after consultation with ISP & clients.
Potential threats are flagged by internal and external system users.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Users have individual security access.
Full audit log provided by the system for all user activity.
Email alerts set by specific parameters of system use.
Potential compromises are responded to dependent on severity by acccount lock down or system wide password changes.
Incidents are responded to immediately.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Pre-defined processes in place for common events such as employee turnover or rare events such as system outages.
Incidents are reported by email or phone through our dedicated helpdesk team.
Incidents reports are completed and distributed to key stakeholders.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£100 per user per year|
|Discount for educational organisations||No|
|Free trial available||No|