Crown Hosting GovConnect
Crown Hosting GovConnect provides cloud connectivity services, specifically created for Crown Hosting customers with services within Ark Data Centres: Spring and Cody Park.
This service enables users to connect with their chosen CSP by creating a secure connection so you can effectively extend your WAN into your virtual CSP Network.
- Connect to AWS, Microsoft Azure, Office365 and Google.
- Fibre connection(s) between your room and our ARK network nodes.
- Dedicated Bandwidth and Predictable Low Latency.
- Meshed Network connecting your CSPs and your Physical Server Infrastructure.
- Range of bandwidths to suit the needs of your organisation.
- Managed EDDs to terminate the fibre cross connects enabling multi-services.
- Design and ongoing support.
- Scalable capacity.
- Flexible bandwidth options up to 1Gbps
- Uncontended and symmetric bandwidth
- 24/7 x 365 support via UK based service operations centre
- Consistent high level performance.
- Fast and reliable service delivery backed by stringent SLA’s.
- Ease of inter-operability.
£114 per gigabyte per year
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|How the planning service works||We will work with you to understand your requirements and plan accordingly through our network.|
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
We will work with you to understand your migration requirements and support your requirements based on our discussions.
The estimated lead time is 25 working days from order acceptance where there is an element requiring physical installation i.e. access bearer/cross-connects/Ethernet Demarcation Devices (EDDs), with confirmation that your CSP port is in place.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Tests are run to confirm connectivity is established between Exponential-e and the CSP, in addition to checks to confirm the accepted prefix is passed on by ourselves.|
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Support and incident management is provided by Exponential-e’s UK Service Desk. This is manned 24/7 x 365 by qualified engineers, and meets/exceeds Service Management Levels (SML) 1-4 of GCloud 11. Our Service Desk is aligned to ITIL and industry best practice guidelines.
Our customer premise equipment (CPE) enables our Service Desk to proactively monitor all services and, in the event of service disruption, alerts are sent to your team and ours, and an incident is automatically generated in our system. You will receive a unique reference for the incident and updates provided regularly until resolved. Once an incident is logged, our Service Desk will initiate diagnostics to restore service and identify the root cause of the issue.
Issues can be raised by phone, email or via our ServiceNow portal.
|Email or online ticketing support||Email or online ticketing|
|Support response times||1 hour|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Support levels||Bespoke support packages available to suit customer requirements.|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Equinix|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£114 per gigabyte per year|
|Discount for educational organisations||No|