Exponential-e Ltd

Crown Hosting GovConnect

Crown Hosting GovConnect provides cloud connectivity services, specifically created for Crown Hosting customers with services within Ark Data Centres: Spring and Cody Park.

This service enables users to connect with their chosen CSP by creating a secure connection so you can effectively extend your WAN into your virtual CSP Network.

Features

  • Connect to AWS, Microsoft Azure, Office365 and Google.
  • Fibre connection(s) between your room and our ARK network nodes.
  • Dedicated Bandwidth and Predictable Low Latency.
  • Meshed Network connecting your CSPs and your Physical Server Infrastructure.
  • Range of bandwidths to suit the needs of your organisation.
  • Managed EDDs to terminate the fibre cross connects enabling multi-services.
  • Design and ongoing support.
  • Scalable capacity.

Benefits

  • Flexible bandwidth options up to 1Gbps
  • Uncontended and symmetric bandwidth
  • 24/7 x 365 support via UK based service operations centre
  • Consistent high level performance.
  • Fast and reliable service delivery backed by stringent SLA’s.
  • Ease of inter-operability.

Planning

Planning
Planning service Yes
How the planning service works We will work with you to understand your requirements and plan accordingly through our network.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Amazon Web Services (AWS)
  • Google
  • Office 365
  • Microsoft Azure

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We will work with you to understand your migration requirements and support your requirements based on our discussions.

The estimated lead time is 25 working days from order acceptance where there is an element requiring physical installation i.e. access bearer/cross-connects/Ethernet Demarcation Devices (EDDs), with confirmation that your CSP port is in place.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon Web Services (AWS)
  • Google
  • Office 365
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Tests are run to confirm connectivity is established between Exponential-e and the CSP, in addition to checks to confirm the accepted prefix is passed on by ourselves.

Security testing

Security testing
Security services Yes
Security services type
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Support and incident management is provided by Exponential-e’s UK Service Desk. This is manned 24/7 x 365 by qualified engineers, and meets/exceeds Service Management Levels (SML) 1-4 of GCloud 11. Our Service Desk is aligned to ITIL and industry best practice guidelines.

Our customer premise equipment (CPE) enables our Service Desk to proactively monitor all services and, in the event of service disruption, alerts are sent to your team and ours, and an incident is automatically generated in our system. You will receive a unique reference for the incident and updates provided regularly until resolved. Once an incident is logged, our Service Desk will initiate diagnostics to restore service and identify the root cause of the issue.

Issues can be raised by phone, email or via our ServiceNow portal.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Bespoke support packages available to suit customer requirements.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Equinix

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £114 per gigabyte per year
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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