Health Wheel (myHealthWheel, HealthWheel Connect)
HealthWheel enables healthcare providers to create personalised digital experiences of care as a complete engagement and insight tool. Built exclusively for healthcare, HealthWheel is a powerful Staff Engagement and Patient Engagement solution.
Features
- Your own iOS and android app for your practice
- Map your locations, describe your services, send news & messages
- Support care navigation with Active Care Planning tools
- Alert patients and carer when the care plan is updated
- Create targeted workflows: right info, right person, right time
- Capture unlimited patient feedback online, on mobile, on paper
- Target your audiences with personalised messages and content
- Send message notifications online, in-app, by SMS, by email
- Build & send your analytics dashboards
- Create secure comms channels with iOS and android staff app
Benefits
- Increase efficiency
- Improve patient satisfaction
- Improve performance
- Better care navigation
- Improve clinical outcomes
- Reduced cost
- Better use of clinical time
Pricing
£1 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@captivehealth.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
3 7 5 9 6 6 1 3 3 5 1 8 1 2 1
Contact
Captive Health
Andrew Cockayne
Telephone: 02034322010
Email: info@captivehealth.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
-
- Browser: IE11+, Chrome, Firefox, Safari
- Native: Android & iOS
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We provide 24/7 support. Our targets are to investigate issues on the same day, and resolve critical issues within 24 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Our Client Area has an integrated service desk widget encouraging users to initiate communications.
- Web chat accessibility testing
- Our tools are part of the Jira suite and arecompatible with screen readers and assistive technologies. No testing has been done by us directly.
- Onsite support
- Yes, at extra cost
- Support levels
-
Target Response and Resolution times are:
Critical: An issue that prevents all end users from using core features of the platform: Target Response time: 8 hours; Target Resolution time: 24 hours.
Serious: A non critical issue that affects more than one end user and can be replicated on more than one device: Target Response time: 1 working day; Target Resolution time: 2 working days.
Minor: Requests for support and clarification, when the platform is functioning as expected and end users are not affected: Target Response time: 1 working day; Target Resolution time: 3 working days. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
In addition to providing innovative software, we also take pride in delivering outstanding customer care.
Implementations include:
- On site training
- Hard & soft copy documentation
- Online knowledge base
- Remote support
As part of the implementation process we will create design concepts tailored to your desired look and feel and our designer will work to customise the look and feel to reflect your brand identity.
We will work with your teams to develop content you are proud of, and ensure that you are proud of the products from day one.
We will spend time on site, face to face with the people who you want to administer your products. We will guide them through a developmental workshop, illustrating the key concepts for administration, and leaving them fully equipped to administer the system.
We will share with you a suite of launch materials developed for other organisations. We will be happy to provide guidance to you on product launch, and will share existent materials with you at no additional cost.
We will work with you to understand your reporting requirements. We will then adapt our automated reporting tool to meet your needs. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Secure data feed
CSV extract
SQL archive - End-of-contract process
-
Within 60 days following the termination we will:
- delete from the Platform all Customer Confidential Information; and
- delete from its other computer systems all Customer Confidential Information, and return to the Customer or dispose of as the Customer may instruct all documents and materials containing Customer Confidential Information.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Native interfaces for Apple iOS and Android with fully content-managed online app builder.
- Service interface
- Yes
- Description of service interface
- Native interfaces for Apple iOS and Android with fully content-managed online app builder.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Screen readers and assistive technologies
- Accessibility testing
- We have tested our: Apple app, Google app and web portal with screen readers.
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Any admin user can log into the Control Panel and customise the:
- Powerful survey engine, with 26 templates & unlimited questionnaires
- Native Apple iOS and Android apps with fully content-managed online app builder
- Build your own Dashboard, with automated dissemination online by email and in-app, and unlimited self-service reporting
- Create and save your own messages
- Build unlimited workflows for social prescribing with automated message delivery (sms, in-app, email) and survey dissemination
Scaling
- Independence of resources
- Environment is virtualised and scales according to demand
Analytics
- Service usage metrics
- Yes
- Metrics types
-
User demographics
User access
Message dispatch results
Feedback survey responses
Bespoke indicators using code frames - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
Options include:
- Secure data feed
- Manual CSV export
- Automated dissemination of dashboards by email
- By inspection in the control panel - Data export formats
-
- CSV
- ODF
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
- In addition to SSL protection of data in transit, smartphone applications use OAuth2 standards of tokenisation
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- In addition to security standards and internal firewalls between servers, we also fully protect sensitive data at rest with encryption and other techniques
Availability and resilience
- Guaranteed availability
- Server uptime is guaranteed at 99.9%
- Approach to resilience
- Available on request
- Outage reporting
-
Email alerts
API
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- In addition to the methods indicated, native smartphone applications also use OAuth2 standards
- Access restrictions in management interfaces and support channels
-
Good PW hygiene on customer service accounts used for support
Engineering access requires 2FA
All /any access can be terminated by the Data Protection officer as required - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- DataCentre meets ISO27001:2005 Information Security Management
- DataCentre meets ISO 9001;2008 Quality Management Standard
- DataCentre meets ISO 14001:2004 Environmental Management System Standard
- DataCentre meets PCI-DSS Attestation
- DataCentre meets BS 25999-2:2007 Business Continuity Management
- DataCentre meets The Carbon Trust Standard
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- NHS IG toolkit (DSPT)
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All processes are documented in industry standard project management & task tracking systems
Each change is described, allocated & tracked through a workflow
Coding changes are branched and labelled, with links back to the change request
Each committed coding change is tracked in using gitflow - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Application environment are scanned for threats on a monthly basis
Patches to the OS are applied on a monthly basis
We routinely monitor OWASP threat reports - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Application environment are scanned for threats on a monthly basis
Patches to the OS are applied on a monthly basis
We routinely monitor OWASP threat reports - Incident management type
- Supplier-defined controls
- Incident management approach
-
Incidents sent to our helpdesk are automatically entered into our task tracking system, using an industry standard ServiceDesk solution.
Internal investigations are linked to the ticket and tracked
Responses to the customer are sent from the ServiceDesk system and tracked
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Health and Social Care Network (HSCN)
Pricing
- Price
- £1 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@captivehealth.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.