Smart Content Delivery Service

Smart Content Delivery (SCD) enables NTT DATA customers to reduce load efficiency and at the same time improve delivery performance. The content delivery service uses cache servers installed in our Global IP Network and is used as an extension to NTT DATA’s cloud and managed service offerings.


  • Geographical distribution on a massive scale
  • Advanced analytics portal
  • Industry leading security
  • Global load balancing
  • Customisable server origins
  • High-quality customer support available 24/7/365
  • Powerful HTTP rules engine


  • Global reach without large capital expenditure
  • Guaranteed performance and delivery
  • Eliminate Downtime Through Server Redundancy
  • Prevent Server Overload - During times of peak demand
  • Eliminates need to purchase extra servers to handle heavy traffic
  • •ecure web sites from attacks such as DDoS
  • Search engine optimisation


£233 per terabyte per month

Service documents

G-Cloud 9



Russell Wolak

+44 (0)20 7220 9200

Service scope

Service scope
Service constraints Available upon request.
System requirements Available upon request

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Indicative response times: P1 (4 working hours), P2 (8 working hours), P3 (4 working days), P4 (6 working days)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 8.30am to 5pm, Mon to Fri, excluding UK Bank holidays
Indicative response times: P1 (4 working hours), P2 (8 working hours), P3 (4 working days), P4 (6 working days)
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be transferred to another hosting platform without restriction.
End-of-contract process NA

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources Available upon request.
Usage notifications Yes
Usage reporting Other


Infrastructure or application metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach NA
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Other
Other protection within supplier network VLAN

Availability and resilience

Availability and resilience
Guaranteed availability 99.8% availability
Approach to resilience Available upon request.
Outage reporting Available upon request.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Available upon request.
Access restriction testing frequency Less than once a year
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available upon request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available upon request.
Incident management type Supplier-defined controls
Incident management approach Available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Available upon request.
How shared infrastructure is kept separate Available upon request.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £233 per terabyte per month
Discount for educational organisations No
Free trial available No


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Service definition document View uploaded document
Terms and conditions document View uploaded document
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