Tenshi

Design Thinking Planning and Support

Tenshi enables the adoption of cloud-based Innovation Platforms to support design-led innovation within organisations. We implement the Design Process 'Double Diamond' to support the creation of innovative products and services. We provide an integrated, cloud-supported approach to embed user-centred design, and incorporate hands-on learning and training to build in-house expertise.

Features

  • Cloud-based design-led innovation platform and support service
  • Collaborative, co-creation and design thinking approach to innovation
  • Concept development, rapid and agile prototyping, and deployment
  • Fosters design thinking organisational culture and processes
  • Enables multi-disciplinary and cross-functional engagement
  • Ideas management, collaboration and innovation management platform training and best-practice
  • Selection and setup of innovation process management platforms support
  • Training and support for service and product design
  • Expertise in exploring user experience and insight through immersion

Benefits

  • Develop successful, user-centred services and products
  • Build services your customers want
  • Maximise Design Processes’ Discovery, Define, Develop and Deliver phases
  • Create and implement sustainable design thinking processes
  • Uncover innovative solutions to challenges
  • Transform public services, engage SMEs, build community capacity through innovation
  • Maximise benefit of ideas management, collaboration and innovation management platforms
  • Utilise our experience in public service design and innovation
  • Previous £100k InnovateUK Design Foundations grant winner and sub-contractor

Pricing

£500 per person per day

  • Education pricing available

Service documents

G-Cloud 10

375131735732739

Tenshi

Steve Price

07791617963

steve.price@tenshi.co.uk

Planning

Planning
Planning service Yes
How the planning service works Tenshi enables clients to utilise cloud-based innovation management platforms. Tenshi works with clients to understand the capabilities and features of the Design-Led Innovation platform, and customise the tool to meet their needs. Through interactive workshops we will work with you to identify challenges to tackle using the platform and explore your requirements, resources and stakeholders. We can help develop a programme of activities to run through the platform to solve challenges, develop collaborative solutions and engage communities, including staff, providers, citizens and other audiences.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Brightidea Innovation Process Management
  • Innovation Management Systems
  • Collaboration Systems
  • Ideas Management Systems
  • Design Process Management Systems

Training

Training
Training service provided Yes
How the training service works Tenshi works with clients through the full lifecycle of selecting, setting up and running a cloud-based innovation platform drawing on and embedding best practice design thinking principles. Tenshi can support and train staff on selecting software and providers, building and customising systems, user training, designing processes and creating and implementing activity programmes and innovation management.
Training is tied to specific services Yes
Services the training service works with
  • Brightidea Innovation Process Management
  • Innovation Management Systems
  • Ideas Management Systems
  • Design Process Management Systems
  • Collaboration Systems

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Tenshi works with clients to understand their design needs, map existing and define new processes and manage rollout and implementation within the organisation.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Brightidea Innovation Process Management
  • Innovation Management Systems
  • Ideas Management Systems
  • Design Process Management Systems
  • Collaboration Systems

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works For Brightidea Innovation Process Management, we provide UK-based hosting as well as onsite and remote support.
For other innovation solutions we offer the adoption of design thinking, creation and running of challenge programmes and engagement with high tech SMEs

Service scope

Service scope
Service constraints No.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within one working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Tenshi provide support for selecting software and providers, building and customising systems, user training, designing processes and creating and implementing activity programmes and innovation management.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £500 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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