Exponential-e Ltd

Cloud Online Backup

Exponential-e's Cloud Backup service powered by Commvault Data Management software, provides a single solution for each distinct backup and recovery requirement in your organisation. Back up your databases, files, applications, endpoints and VMs with maximum efficiency according to data type and recovery profile. Integrate hardware snapshots.

Features

  • Data protection solution supporting all major operating systems & applications
  • Multiple protection methods including backup and archive, snapshot management
  • Protects Exchange, SQL Server, Oracle, SharePoint and many more applications
  • Efficient storage management using deduplication for disk and tape.
  • Complete virtual infrastructure management supporting both VMware and Hyper-V
  • End-point protection of laptops and mobile devices

Benefits

  • Improved Business Continuity and Disaster Recovery
  • Simplified management through a single console
  • Policy based data management
  • Tailored to meet your Recovery Time Objectives
  • High Availability data storage across 2 data centres
  • Minimises disaster impact with real-time recovery
  • Transcends limitations of legacy backup products

Pricing

£0.025 per gigabyte per month

  • Free trial available

Service documents

G-Cloud 11

375038297347024

Exponential-e Ltd

Kay Sugg

02034358835

psbids@exponential-e.com

Service scope

Service scope
Service constraints Planned and Emergency Works Exponential-e will adhere to the following maintenance windows: ‘Planned Maintenance’ means any pre-planned maintenance of any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, Exponential-e will aim to provide at least 14 days’ notice via email of any planned works and shall aim to perform them between 00:00 and 06:00 GMT/BST.
System requirements
  • Retention policies are defined by the customer
  • Backup schedules are defined by the customer
  • Backup agents are required on all end points or servers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 Hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Exponential-e provide Cloud Online Backup as a customer managed service as standard. Exponential-e can provide Managed backup as a service, or included as part of a full managed service. Managed backup includes: backup monitoring, alerting, remediation. Data restore requests may be chargeable.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Exponential-e is able to offer on-boarding through a variety of technologies and techniques. Exponential-e will create a backup environment for the new customer and provide handover documentation, including "Getting Started" information to enable a self-managed customer to begin using the service. Within a managed service, this activity is undertaken by Exponential-e and we will collect pertinent information relating to backup requirements, frequency, exclusions, retentions etc.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The customer may extract their application based data at any point during the contract term by self-service. At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply. If customised data transportation, data extraction or full virtual machine export services are required these will be charged at the prevailing time and materials day rate listed in the pricing section below. In order to action these customised services, an off-boarding service request must be raised via the Exponential-e Service Desk and due to the fact those services have not been not included within Exponential-e’s G-Cloud catalogue entry and thus do not fall within the Framework Agreement and Call Off Agreement, Exponential-e’s GCloud terms and conditions for professional services would apply.
End-of-contract process At the point of termination, all customer data, accounts and access will be permanently deleted after the aforementioned data has been extracted, and will not be able to be subsequently recovered or restored.

Using the service

Using the service
Web browser interface Yes
Using the web interface Exponential-e will setup and configure the service on behalf of a new customer, and provide a portal URL for management within handover documentation. Within the portal, the customer can manage protected instances, review and report on job failure/success, users, retention plans, and a number of other administrative activities.
Web interface accessibility standard None or don’t know
How the web interface is accessible Within the portal, the customer can manage protected instances, review and report on job failure/success, users, retention plans, and a number of other administrative activities.
Web interface accessibility testing N/a
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • Other
Using the command line interface Users can perform backup, restore and other CommCell operations from the command line. Run these operations individually from the command prompt or combine these operations into a script or third-party application for automation. For example, create a script to trigger a backup whenever a client goes offline and then to restore to a different location. CommCell operations can be performed through the Command Line Interface (CLI), QScripts, and the Application Programming Interface (QAPI).

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Backup storage (inclusive of archiving cloud storage) auto-scales at 60% utilisation. Media servers communicating with server backup agents are limited to 60% utilisation, and then scaled out.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Disk
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • Databases
  • Endpoint mobile devices
  • NAS and SAN devices
  • Endpoint Laptops/Workstations
  • Mail Servers
  • Office 365
  • Sharepoint Online
  • Folders and Files
  • SAP HANA
Backup controls Backups can be scheduled via the Web interface or application console. Snapshots can be scheduled via the Web interface or application console. Archives can be scheduled via the Web interface or console.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.

Availability and resilience

Availability and resilience
Guaranteed availability Target Availability - Online Backup 99.99% - Cloud information archiving, long term retention and compliance 99.99%
Approach to resilience All Exponential-e services are built from Enterprise class best of Breed hardware and are fully N+1 resilient with no single point of failure. Further information available on request.
Outage reporting Service report outages are reported in real-time via: - a customer dashboard - email alerts Furthermore, Exponential-e is ISO2000-1 accredited and follows standard ITIL conformant processes to notify affected customers in the event of a service outage.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Details available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/04/2018
What the ISO/IEC 27001 doesn’t cover Not applicable
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Not applicable
PCI certification Yes
Who accredited the PCI DSS certification Blackmores UK
PCI DSS accreditation date 19/3/2019
What the PCI DSS doesn’t cover Hosting Provider – Applications, Storage, Security Services, shared hosting, Online Hosting, Managed Services – System Security, IT Support, Backup, Cloud Services Payment Processes – All payment services
Other security certifications Yes
Any other security certifications CAS(T) NCSC-264868406-1689

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Yes, assured by assurance of service design

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Services separation is assured by assurance of service design. Services management separation is assured by service design

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres All our Data Centres are ISO14001 accredited organisations with robust environmental management systems • Procuring consumed energy from sustainable energy sources wherever possible • Ensuring the use of hot/cold aisle cooling design in our Data Centres, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint

Pricing

Pricing
Price £0.025 per gigabyte per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We provide a free full featured 30 day trial of our Cloud Online Backup platform. Further details available on request.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑