Arkadin

Arkadin Vision - Digital Meeting Space (Interoperable Audio, Web and Video Conferencing)

Arkadin Vision is a simple, easy-to-use, interoperable Cloud Digital Meeting Space, allowing businesses to collaborate via Audio, Web, IM & HD Video.  Schedule meetings with a single click, from Microsoft Outlook or Google Calendar. Participants can join via any device; Desktop, Mobile, Tablet, Skype and Meeting Room Video Conferencing systems.

Features

  • Interoperable Cloud Video Conferencing Meeting Space
  • HD Video & Screen Sharing with unlimited Recording and Storage
  • Single Click Scheduling (Outlook & Google) & Joining
  • Join from web browser including Web RTC (desktop, mobile, tablets)
  • Native Arkadin Audio Integration & Call me back, Dial-out features
  • 46 Dial-in & 8 Dial-out Countries Included
  • H323/SIP (Video Room Systems of all major room system providers)
  • No downloads required for participants to join the meeting
  • List view of all attendees with Padlock security button
  • User Interface and 24/7/365 support available in 19 Languages

Benefits

  • Schedule and join meetings in seconds, auto-populating details
  • Ability to share documents during the meeting
  • Join, IM Chat and share content natively between Skype-for-Business
  • High quality & low latency from Arkadin’s Geo-dispersed global MPLS
  • Allows users to overcome technology constraints with a single tool
  • Seamless connectivity for users with low bandwidth, using Eco Mode
  • Maximise ROI with SmartStartTM, Arkadin’s FOC digital on-boarding program
  • Reduce costs & Carbon Footprint by reduction travel
  • Full interoperability with existing Video & Audio hardware
  • 30 Day Free Trial gives confidence to administrators and users

Pricing

£10.00 to £20.00 per licence per month

Service documents

G-Cloud 10

374930546539866

Arkadin

Chris Gladwin

+44 (0)7738349781

C.Gladwin@arkadin.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Planned maintenance windows may affect the service, however this will be communicated in advance to clients.
System requirements
  • Web Browsers : Chrome recommended for the best user experience
  • SD encoding/decoding : Core i5 +128 MB video RAM
  • HD encoding/decoding : Core i7 + 256 MB video RAM

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Arkadin will endeavour to solve the incident within the agreed SLAs agreed with the client. The Time to Acknowledge and Time to Resolve will be different following the incident or request raised as we proactively identify faults via our NOC.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Tested via our partner that provides the Web Chat functionality.
Onsite support No
Support levels Arkadin's support for vision is inclusive of our price. Our customers have access to our customer contact centre and customer success manager (if assigned). We proactively monitor our platform and customer's can raise an incident via phone, email or web.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started SmartStartTM is Arkadin’s powerful digital self-service adoption tool designed to provide faster Return On Investment. The programme is completely free, comes as standard with all Arkadin Vision contracts and limits business disruption during service delivery. This personalised programme gets your new Arkadin Vision users up and running with all the tools, tips and training needed in under 10 mins. No PIN details required and once 100% complete your users will have their email toolbar installed, the mobile app downloaded and installed as well as coverage of our bitesize training videos and hints and tips.
Users are able to join the SmartStart website from the email they receive and complete the four training steps from their laptop, their mobile or tablet through an optimised and smooth user experience.

Finally, you will be able with our team to follow your users’ completion of the training path through a report in order to maximise adoption among your employees.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No personal data is stored but recordings are available for viewing or download through a website. Recordings will only be held for a certain period of time and then all data will be destroyed.
End-of-contract process All user accesses are suspended. Then credentials and specific items (branding…) are deleted from the application back-end and from CRM.

The standard contract includes a license as defined in STC/STU + support. Branding (interface, DDI, outlook plugin...) and optional services (AD synchronization, professional services for specific needs...) are supplementary and require additional fees.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service With the Desktop Application, there is no need to remember login/password for the user. The user interface remains the same. Android users have the same sharing capabilities than the desktop users, no sharing capabilities for iOS users.
Accessibility standards WCAG 2.0 A
Accessibility testing Assistive technology is tested, managed and implemented by our third party supplier.
API No
Customisation available Yes
Description of customisation Components that can be branded are : URL, login page, user interfaces (Web and Portal), outlook plug-in invite, DDIs (phone numbers, welcome message, waiting music and eventually prompts). The branding should be requested by the customer admin and Arkadin will manage the branding process.

Scaling

Scaling
Independence of resources The Arkadin Vision infrastructure includes redundant servers deployed in a cloud model. Each end user connects to the regional hub to which the user is attached at the provisioning level. All the regional hubs are interconnected to cascade the video conference demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types There are two main reports: The CDRs are providing the usage information of each conference and each participants, no matter of what endpoint they are using. The usage reports are providing a consolidated view of the usage per host and per customer on a given period. All hosts - even if not active - are displayed in the reports.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach No personal data is stored but recordings are available for viewing or download through a website.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Encrypted connections between Arkadin Vision platform and endpoints can use:
- AES 128-bit encryption for media

- TLS for SIP call control (for more information, see Managing TLS and trusted CA certificates)

- SRTP for SIP media

- H.235 for H.323 media

- Web devices (including mobile)

o HTTPS TLS for signalling

o DTLS and SRTMP (encrypted RTMP) for media
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network On top of the application security, access to the Arkadin Vision platform is secured at the transport layer, level using a high level of encryption thanks to the HTTPS protocol and TLS encryption over TCP port 443.

All non-secured communications over port 80 are automatically forced and redirected to a secure mode.

The ArkadinVisionconference.com web site identity has been verified by Digicert which provides the https certificate. The certificate provides a 256 bits encryption with SHA 256 RSA algorithm.

Servers do not accept connections using a version under the SSL V3.0 protocol. TLS 1.0 is the default mode.

Availability and resilience

Availability and resilience
Guaranteed availability Service Availability is measured on a monthly basis, and is based on Arkadin service availability. Availability is calculated as a percentage based on agreed service uptime and downtime. Monthly Service Availability is equal or higher than 99.9%.
Approach to resilience All components are redundant in the DC. Possibility to route traffic from one DC to another. Further information can be provided on request.
Outage reporting If our platform experiences an outage, this is identified on our public dashboard. We proactively identify most faults however we have dedicated engineers on-shift and escalation paths with our partners.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication Moderator can access their meeting by typing Conference reference and pin number. They can also start meeting with applications (mobile and desktop) or plugin by clicking on the link. Participant can access meeting by clicking on URL or through applications (mobile and desktop).
Access restrictions in management interfaces and support channels Through an administrator portal, it is possible to create / activate / deactivate users. It is not possible to configure or modify access to support channels.
Access restriction testing frequency At least every 6 months
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Corporate Security and Compliance is of utmost importance at Arkadin. As part of the NTT Group, number 1 global telecommunications organisation, we adhere to strict protocols and processes set by our parent organisation. In addition, it is the responsibility of our Corporate Security team and governance committee to ensure our employees adhere to internal processes e.g. password protection.
Information security policies and processes Arkadin follow best practice from ISO27001 accreditation. Corporate Security and Compliance is of utmost importance at Arkadin. As part of the NTT Group, number 1 global telecommunications organisation, we adhere to strict protocols and processes set by our parent organisation. In addition, it is the responsibility of our Corporate Security team and governance committee to ensure our employees adhere to internal processes e.g. password protection.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Arkadin follow best practice from ITIL methodology. Arkadin has in place a Change Advisory Board that is responsible for ensuring product updates or changes are tested and tracked throughout its lifetime. We distinguish between Minor and Major changes, and major changes are communicated and discussed with clients.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We run vulnerability testing on a monthly basis or following a platform release. Patches are deployed on severity basis.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our Digital Meeting Space platform is monitored by our dedicated engineers in our NOC 24/7 and proactive monitoring system. Any incidents identified are resolved within the agreed SLAs.
Incident management type Supplier-defined controls
Incident management approach Arkadin's incident management processes follows best-practice from ITIL. We proactively resolve most faults before clients can notify us due to our monitoring systems. If a customer raises an incident then this will be resolved within the agreed SLAs or escalated to our partners. Incident reports can be provided on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10.00 to £20.00 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free trial version of Arkadin Vision is limited to 30 days with all the features, except the recording feature.
Link to free trial https://www.arkadin.com/request-arkadin-vision

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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