ilicomm Technology Solutions

Hosted Desktops by DOD

Desktop on Demand is a Hosted Desktop solution that enables you to access your desktop, apps, emails and data from any device or location on a per user, per month payment model. Underpinned by enterprise-grade infrastructure with market-leading Citrix technology, your data is highly secured on ISO-accredited UK data centres.

Features

  • DEMO & TRIAL period available
  • Powered by Market-leading Citrix Virtual Technology
  • OPEX model - transparent, per user per month pricing
  • Active Directory Management
  • Application Server Resource
  • AES 256 Bit Security Encryption
  • Anti Spam and Anti Virus Software Included
  • UK Telephone & Ticketing Support
  • Hosted in 3 UK ISO27001 Data Centres
  • Version control and controlled access

Benefits

  • Access Your Entire network securely from anywhere
  • Collaborate with colleagues across the UK and Worldwide
  • Increase workforce productivity
  • Hassle Free Version Updates
  • Real-time Reporting
  • Removes the Need for In-House Servers
  • Disaster recovery and business continuity
  • Highly Scalable: real-time provisioning, quickly Add and Remove Users
  • Fully Encrypted and Compliant Solution
  • Reduce high upfront CAP ex

Pricing

£26.00 per person per month

Service documents

G-Cloud 10

374786589713712

ilicomm Technology Solutions

Jason Roberts

01212893434

license@ilicomm.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Desktop On Demand (DOD) are committed to continual improvement plans for our customers. From time-to-time, DOD will need to perform scheduled maintenance on our Core Infrastructure to ensure optimum performance, reliability and security of the Services. DOD will provide a prior notice for any scheduled maintenance that we deem to be a risk to the performance or reliability of the services.
System requirements
  • Terms of usage and service apply
  • Network/Internet Connection Required
  • Licensing for any third-party applications

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Desktop On Demand (DOD) standard SLA covers 8am -6pm Mon-Fri with an up to 2 hours response time. 24/7 System Monitoring.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Dedicated Technical Cloud Support Team available 08:00 -- 18:00 Monday to Friday via Telephone or Ticket support. Extended support hours are available at an extra cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and offline documentation is provided, including video support files. Onsite training can be provided at an extra cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • YouTube Videos
  • .mp4 video file format
End-of-contract data extraction Desktop On Demand (DOD) provides a data copy export on encrypted drive. Other secure methods of data export are available.
End-of-contract process 60-day notification is sent to the organisation towards the end of the contract. Default to monthly pay as you go or live data export copy is provided within the 30-day period.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Desktop On Demand can be used on a device, including tablets and handheld devices. Functionality is the same, but the operation of the user interface maybe optimised to meet mobile usability requirements.
Accessibility standards None or don’t know
Description of accessibility Using Common Accessibility & Adaptability Software with Citrix XenApp
Accessibility testing Testing carried out via third-party application providers
API No
Customisation available Yes
Description of customisation Desktop On Demand is highly flexible, with add-on packages to improve functionality and services. End-user customisation such as Access Portal designs, Brand Themeing for Desktop.

Scaling

Scaling
Independence of resources All systems have live 365, 24/7 monitoring that takes into account connectivity and storage usage, disk usage (iops), CPU and Memory. Desktop On Demand (DOD) Infrastructure systems are designed to be able to increase capacity by 25% of the listed resources.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real-time reporting will allow you to schedule reports on employee usage, downtime and monitor the performance of your team.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Full encryption synchronisation methods are used to export data from on-premise to hosted environment.
Data export formats
  • CSV
  • Other
Other data export formats Secure Encryption Export
Data import formats
  • CSV
  • Other
Other data import formats Secure Encryption Data Imports

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks MPLS Connectivity direct to the data centre.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network MPLS Connectivity direct to the data centre.

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to our standard SLA available for download.
Approach to resilience Available upon request.
Outage reporting Outages are reported via a public dashboard and email communication.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Desktop On Demand implement permission/role based access.
Security Classification Level Access.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA Lloyd's
ISO/IEC 27001 accreditation date 01/02/2016
What the ISO/IEC 27001 doesn’t cover Request Information
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Desktop On Demand (DOD) follow security reporting policies outlined in ISO 27001.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Internally designed and developed threat monitoring system is run on all infrastructure.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ISO27001-complaint processes and systems for incident response are operational.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £26.00 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial An unrestricted trial period to test drive the Desktop On Demand (DOD) platform is available. DOD can also test third-party apps.
Link to free trial https://www.desktopondemand.com/hosted-virtual-desktop-demo/

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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