Proact IT UK Limited

Security Incident and Event Management (SIEMaaS)

Our specialists implement and manage a cloud-based SIEM solution for you. We'll monitor millions of logs on your behalf, only getting in touch when an important incident occurs, then offering remediation advice. You get the cyber protection you need whilst leaving your own administrators free to prioritise other strategic projects.


  • Centralised Log repository for thousands of different log sources
  • Log correlation e.g vulnerabilties vs. intrusions
  • onsolidated log view across different platforms
  • Advanced techniques such as machine learning to detect advanced threats
  • Alerting for high risk threats
  • Frees up resources to concentrate on main threats


  • Streamline compliance reporting
  • Meet standards requirements such as GDPR and PCIDSS
  • Consolidate event view across platforms
  • Improve incident handling. Facilitate focus on riskiest threats
  • End-to-end threat management. Reduces resource overhead
  • Small on premise footprint


£6 to £21.43 per unit per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Proact IT UK Limited

Proact UK Sales

02038 926190

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • On premise installation is required
  • Typically in a virtual form factor.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our support is available 24x7x365. We categorise all incidents as P1, P2 or P3. The response times for each are as follows: P1 - 30 minutes P2 - 4 hrs P3 - 8 hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 24x7x365 or business hours only. Single point of contact for all services. Multi-language support in up to 15 languages. From 1-2 hours response up to 1 business day dependent on support service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training courses are available for the SIEM product. Advice given on installation requirements, configuration details.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction No user data is held by this service.
End-of-contract process The service terminates. No more event logs are stored.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Users can read all content online. The present version of application does not provide diverse accessibility, however it is a priority to improve support for visually impaired operators within Call Management (hotkeys + keyboard navigation)
Accessibility testing This will be factored in to the newer iteration of the interface
Customisation available Yes
Description of customisation You can combine SIEMaaS with other Proact service offerings sich as
Proact Service Management or other Proact vSOC services


Independence of resources Proact ensure adequate resource is allocated to the provision and operation of this service.


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold LogRhythm

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach No user data is held by this service.
Data export formats Other
Other data export formats This is application dependent - the file types aren't applicable
Data import formats Other
Other data import formats This is application dependent - the file types aren't applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability This service does not provide a guarrantee.
Approach to resilience All collected logs are in theory copies until they are uploaded to the SIEMaaS. In the event of this failing, logs are stored until the facility is available. SIEMaaS uses Disk Array technologies.
Outage reporting Outages are reported to the customer via: - Dashboard - Nimsoft In addition to this regular reviews are scheduled between the customer and the Service Delivery Manager, where additional information can be provided surrounding any outages that may have occurred. Where relevant, email would be used and or the emergency contact would be directly informed.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Role Based Access Control is in effect. Traffic is segregated onto dedicated VLANs – no routing between VLANs is allowed other than via a firewall
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Assurance UK Limited
ISO/IEC 27001 accreditation date 27/04/2016
What the ISO/IEC 27001 doesn’t cover Any products or services that fall outside of the managed cloud portfolio
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification IRM
PCI DSS accreditation date 07/03/2017
What the PCI DSS doesn’t cover Any products or services that fall outside of the managed cloud portfolio
Other security certifications Yes
Any other security certifications
  • IG-SOC
  • Cyber Security Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The high level “Information Security Policy” describes the considerations to achieve the company information security objectives and is separated in to the key Tier 2 detailed security policies:

• Technical Security Policy
• Physical Security Policy
• Business Continuity Policy
• Data Handling
• 3rd Party Supplier Management Policy
• Network and Infrastructure Management Policy

All of these policies are condensed to form the Acceptable Use Policy, which is trained to all new starters during their induction and included in annual security awareness training. These policies are reviewed at least annually prior to security retraining and after changes to compliance requirements. Staff are invited to comment on this policy and suggest ways in which it might be improved by contacting the Chief Security Officer.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is an ITIL process managed through a ticketing system, which tracks changes to configuration items. Extensive changes are approved by the Change Approval Board.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability scans are performed frequently. Monitoring for vendor notifications trigger patches / updates where required
Protective monitoring type Supplier-defined controls
Protective monitoring approach Proact’s SOC monitor customer’s logs watching for Indicators of Compromise (IoC), to alert customers in accordance with predetermined processes. The Investigation Team perform in-depth analysis, looking for further evidence, or most often to eliminate false positives. Customers are included in Investigations, as an IoC could be a benign activity known by the customer; authorised change or penetration test in progress. If a compromise is suspected or confirmed then the response team will work with the customer to follow established response procedures to cover Containment, Eradication, Recovery and advice on strengthening security controls to prevent similar occurrences.
Incident management type Supplier-defined controls
Incident management approach Incidents can be reported over the phone to the support team or via the web interface. The Service Delivery Manager can also be contacted, but will be included in communications in any case. Incident reports are made available in the dashboard and as part of the regular review meeting with the Service Delivery Manager.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £6 to £21.43 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Proact is happy to provide a limited time trial for this service. This is subject to predefined success criteria and a signed scope of work. In some instances, where the requirement is considered non-standard a small fee may be applicable.


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑