GOSS Interactive Ltd
GOSS Complaints (Comments, Complaints and Compliments Case Management)
GOSS Complaints is a powerful no-code case management solution designed specifically for Public Sector organisations to manage, maintain and record communications with the public in respect to comments, compliments and complaints.
- Public Sector online case management solution for complaints and compliments.
- Manage citizen complaints, compliments or comments.
- Online portal provides access from remote locations.
- Single view of all activity related to a specific complaint.
- Management reporting dashboards available to monitor complaints.
- Upload and store case documents such as letters, photos etc.
- Full audit trail provided throughout the entire complaint/compliment process.
- 'MyAccount' for online citizen tracking of comment or complaint.
- Dashboard monitors and reports performance.
- Online portal provides capability for remote Ombudsman review.
- Swift deployment of digital process delivering efficient online customer service.
- KPI reporting ensures performance is visible to managers.
- Single view of complaint ensures comprehensive staff view of situation.
- Improved customer service from 24/7/365 availability.
- Dashboards support transparency around complaints procedures and policies.
- Flexible approach to usage/delivery: supports corporate rollout as required.
- Cost effective (departmental) entry into online complaints management.
- Significantly reduces reporting and processing time, delivering operational savings.
- Reduce operational costs via efficient online end-to-end processing.
- Local Authority, Police, Housing Associations, Central Government Authorities/Agencies, NHS.
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