SECTOR IT SOLUTIONS LIMITED

Sector IT - Cloud Desktop Configuration and Patch Management

Our Cloud and On-Premise solutions deliver unified management for all your corporate desktop/laptop/mobile devices. Add/update/remove software and OS components, deploy and enforce policy with sophisticated and granular location and deployment rule-sets. Full managerial control and visibility of any corporate devices attached to the Internet/Cloud or your corporate WAN

Features

• 28 Years NHS business experience
• Manage end-user devices inside or out of your corporate network
• Full visibility of deployed software and settings - anywhere
• Remote control of any connected desktop or laptop device anywhere
• Deploy O/S and application patches from the Cloud
• Excellent oversight with CareCERT compliance reporting and remediation mechanisms
• O/S imaging services with local caching supported
• HSCN-connected Cloud service or on-premise
• Mobile Device Management and policy enforcement as standard
• Post setup support, with service desk, is provided as standard

Benefits

• Redesign end-user device support with centralised management
• Drive down operational costs with improved efficiencies
• Scale-out solutions to all affected end-points in a single operation
• Reduce complexity and operational costs
• Achieve huge reductions in licence fees
• Retain your existing investment in operational and data security
• Trusted and proven NHS service provider - references available
• NHS Data Security and Protection Toolkit compliant. ODS Code RPGEL
• Deep market knowledge and experience of the NHS/Health Sector

£350 to £1,250 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.seal@sector-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

374560276586576

Contact

Christian Mark Seal
01424217727
christian.seal@sector-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Sector IT Business Consultancy takes a flexible approach to working with clients to translate their business needs into technical solutions backed ; by our experienced and certified Project Management team who work with our clients to plan the best road-map to the Cloud.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are committed to ensuring that our clients are continually trained and up-skilled across the full range of services and support we offer.; ; We approach this through a robust Knowledge Transfer engagement including:; ; • Mentoring: Ongoing advice and guidance provided by our experienced and highly skilled Cloud experts; • Guided Experience: The user performs the work whilst being supervised by our experts, in-situ or via shared desk-top sessions; • Support Group: We have an established group of NHS clients that learn together and share knowledge and information between themselves in regular forum meetings; • Bespoke Formal Training: One-to-one or classroom-based training to deliver technical information to clients that is customised to their specific requirements ; • Knowledge Library: We establish a collection of project documentation, lessons-learned reports, procedures, local policies and guidelines for on-going use and decision-support by the client
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Sector IT has extensive experience of helping organisations migrate to cloud services. We can lead and support your transition to a cloud-first provision and support you as you gain ever greater value from the services available.; ; We can guide you to find the most cost effective and efficient way of migrating to your chosen cloud services and implement those to agreed plans, providing full support along the way.; ; The security, confidentiality and integrity of personally identifiable information informs every aspect of our migration and transition service.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Sector IT can offer proof of concept and trial environments for testing and Quality Assurance purposes. We will work with defined requirements in order to measure performance and ensure your migration to cloud services will be a success. ; ; All migrated data is MD5 fingerprinted at both source and destination to ensure integrity of the resultant data set.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support contracts ranging from individual systems, services and cloud solutions through to fully Managed Service contracts. We support, enhance, upgrade, health-check & pro-actively monitor your private, public and hybrid cloud infrastructure and services.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to support issues as and when they are received Mon - Fri 08:30 - 17:30.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The response times of any incident is made up from a matrix of the urgency and impact. Impact reflects the impact on the customer’s business, so often relates to the number of users affected, whereas urgency is defined by the scope of the incident, i.e. how systems are affected.; ; High Impact, Low Urgency: 95% within 3hrs / resolution 24 hrs ; High Impact, Med Urgency: 98% within 1hrs / resolution 12 hrs ; High Impact, High Urgency: 98% within 1hrs / resolution 6 hrs; ; Med Impact, Low Urgency: 90% within 6hrs / resolution 72 hrs ; Med Impact, Med Urgency: 90% within 5hrs / resolution 72 hrs ; Med Impact, High Urgency: 95% within 4hrs / resolution 36 hrs; ; Low Impact, Low Urgency: 95% within 24hr / resolution TBC ; Low Impact, Med Urgency: 95% within 24hr / resolution TBC ; Low Impact, High Urgency: 95% within 24hr / resolution TBC

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Micro Focus (Novell, NetIQ), ENGL, SEP Sesam, Sophos

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Pricing

• Price: £350 to £1,250 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.seal@sector-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.