Probrand Ltd

Probrand - Cloud Disaster Recovery

Probrand Cloud Disaster Recovery allows you to be prepared to deal with a disaster. Get proactive with a cloud based managed service from Icomm. The quicker you are back to business, the greater the chances of survival. Disaster Recovery should not be an option, it should be a necessity.

Features

  • Snapshot of your server structure and operating systems taken
  • Files stored in the cloud
  • Cost-effective and quick-to-deploy
  • Business continues to have access to its core systems
  • Employee’s remote access into replica server environment in the cloud

Benefits

  • ISO 27001 information governance excellence to protect your data
  • High end DR solution without the high end cost
  • Cloud flexibility offers scalable service and monthly cost
  • Annual DR Recovery test procedure, demonstrating to you it works

Pricing

£99 per instance per month

  • Education pricing available

Service documents

G-Cloud 9

374463632794093

Probrand Ltd

Paul Roman

0121 605 1000

paul.roman@probrand.co.uk

Service scope

Service scope
Service constraints Probrand Cloud Disaster Recovery is flexible and tailored to the customers requirements
System requirements Internet Connectivity

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Typically 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Additional Support can be paid for on a daily basis
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide onsite or online training as required
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Probrand confirm an off boarding process with the customer
End-of-contract process Probrand confirm an offboarding process with the customer

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Probrand confirm enough resource will be provided to cater for demand from any amount of users
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Data
Backup controls Probrand will agree this with the customer
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99
Approach to resilience Prorband confirm our setup is resilient, with further information on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Only verified users can gain access to our systems
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/02/2016
What the ISO/IEC 27001 doesn’t cover Any non I.T related products or services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Regular Reveiws are in place to monitor change management, with all security impacts documented and procedures put in place
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our systems provide automated alerts, and our in house engineering team continuously monitor all of our networks, and can carry out any changes required quickly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our systems provide automated alerts, and our in house engineering team continuously monitor all of our networks, and can carry out any changes required quickly.
Incident management type Supplier-defined controls
Incident management approach Our systems provide automated alerts, and our in house engineering team continuously monitor all of our networks, and can carry out any changes required quickly.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £99 per instance per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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