OCF LIMITED

OCF Cloud Infrastructure Design, Deployment and Management Professional Services

The design, deployment and management of private, hybrid and public (cloud native) cloud services including migration to new cloud domains.

Features

  • Research Computing in the Cloud
  • HPC Cluster
  • Storage
  • IBM Spectrum Scale
  • Linux
  • OpenStack
  • Cloud Consultancy
  • Support
  • Managed Services
  • Specialist cloud skills and experience

Benefits

  • Avoid costly in-house expertise
  • Standardisation, easy deployment and low cost of ownership
  • Ensures quality of service, high availability, higher ROI
  • Transform to cloud for greater flexibility, scalability, ROI, reduced TCO
  • Work with specialists to ensure quality, stability and supportability

Pricing

£1,000 a unit a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

3 7 4 3 0 9 7 5 2 6 5 0 3 9 3

Contact

OCF LIMITED Andrew Dean
Telephone: 0114 257 2200
Email: adean@ocf.co.uk

Planning

Planning service
Yes
How the planning service works
OCF undertakes a detailed audit of the client's current IT infrastructure and its management. Following this we discuss the proposed process with the client and agree a detailed migration plan, which our PRINCE2 project manager/s translate into a formal project plan that becomes the basis for the implementation. We then hold regular project review meetings and manage the project to its conclusion. OCF is ISO 9001 accredited.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide a range of training packages dependent on the levels of expertise within a customer organization. Typically, our training engagements include one or more of the following components:
- Hands-on systems training for technical and administrative staff
- Formal training on technologies e.g.: OpenStack
- User training e.g.: Getting started documentation and sessions
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The OCF service helps organisations:
- develop and implement a cloud strategy
- evolve an existing cloud strategy including migration between cloud platforms

We consult with clients to fully understand their IT challenges and help them to define and implement a strategy, which may involve internal, public an hybrid cloud services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
OCF have a range of SLAs that can be combined to ensure the appropriate support is provided to the customer. Our support is bolstered (when appropriate) by our Tier 1 Vendor partners such as Red Hat, SAS and IBM to provide our customers with the additional piece of mind that OCF have the resources available to resolve any issues you may encounter.
Our support is provided through multiple channels:
Telephone - where customers have the ability to talk directly to the technical support engineers responsible for the commission of the proposed environment.
Email - Email support using the OCF support email address is available for customers to send support requests through to the technical support team and are logged into the OCF technical support web portal for progression and completion.
OCF Technical Support Self Service Web Portal - this allows users to log incidents and track their progress via the OCF Support Portal.

Service scope

Service constraints
No major constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 Hours Monday-Friday, office hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
All support contracts have an agreed SLA, which is specific to the client requirements. Standard service hours are 9am to 5pm Mon-Fri with a 4 hour response.
Support contracts are priced according to the supported service/s and SLA requirements.
OCF allocates a Primary Support person for each client

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£1,000 a unit a day
Discount for educational organisations
Yes

Service documents