Opus Case Management is an out-of-the-box, fraud case management solution for central and local government, regulatory agencies and investigative bodies. Designed in consultation with council counter fraud teams,Opus supports office and mobile case workers and manages the entire case life cycle from initial referral through to prosecution.
- Multi-user, full feature case management and records management system.
- Customisable Workflow and Business Process Management
- Supports any type of fraud case.
- User access control, and transaction and event logging
- Integrated case log and document management system.
- Supports industry/regulatory document templates.
- Diary and calendar management - appointment and route planning.
- Control access to data and system functions. Full event logging.
- Access case records from any location.
- Search previous cases, explore connections, find matches.
- Typically, 90%+ fit to business requirements, out-of-the-box
- Collaborate across mutliple teams, departments and organisations
- Share case notes, intelligence, and information across multiple teams.
- Import current and historic cases and associated information.
- Customise workflow to meet your processes
- Identify key connections, emerging trends, prioritise and escalate.
- Co-ordinate cases with other investigation agencies.
- Schedule activities and track actions across multiple organisations.
- Manage resources, prioritise cases, review workloads, and monitor progress.
- Create action plans and assign tasks to multiple investigators.
£60 per user per month
- Free trial available
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||There are no service constraints|
|System requirements||Latest versions of web browsers are required|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Typically 4 hour response dependent upon severity of problem.
Support provided 9am to 5.30pm normal week days.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Normal support levels are:
Critical: response within 30mins, resolution within 4 hours
Non-Critical: response 2 hours, resolution within 48 hours
Permanent fix will be rolled out as a patch or included in next scheduled release.
Support is provided by a technical accounts manager
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Online training is included free-of-charge with the service. Expenses are charged for onsite training . User documentation is available. Online help is available|
|End-of-contract data extraction||Data export facilities are provided for the user to download their data. Users must have necessary user role authorisation to export data.|
|End-of-contract process||The service allows suitably authorised users to extract and download their data during the contract and for a period of up to 3 months after the end of contract. The data retention period can be extended on request at no additional charge. After the data retention period, the users data is deleted and securely erased, and the data and the service is no longer available to the user.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There are no differences|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Interface testing is performed with all clients as part of service setup|
|Description of customisation||
Opus is designed to be used ‘out-of-the-box’ and is supplied with a large variety of pre-configured case types (templates) to get you up and running as soon as possible. However, you can customise these templates to match the way you work, or you can build your own case templates from scratch.
Whichever approach you decide to take, almost every feature of Opus can be customised to provide the case management solution you and your team want.
|Independence of resources||A separate VMWare platform is provided for each client. Additional processing and data storage capacity is provided for each client.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Authorised users are given a data export function on the service menu bar. The user can determine what data is exported. Exports are provided in ".csv", ".xlsx" and ".pdf" formats. Password protection can be applied to data exports.|
|Data export formats||
|Other data export formats|
|Data import formats||
|Other data import formats||MS Excel (.xlsx)|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Service availability is 99.5% 24 hours per day, 365 days per year. No refunds or credits are given for not meeting guaranteed service levels.|
|Approach to resilience||Available on request|
|Outage reporting||Service outages are reported by email and on the service marketing website.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Client must grant access to Datatank support staff. Access is time limited and access is no longer available after expiry time.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Alcumus ISOQAR|
|ISO/IEC 27001 accreditation date||24 January 2017|
|What the ISO/IEC 27001 doesn’t cover||ISO27001 covers all Datatank's business|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||
|Other security governance standards||CyberEssentials|
|Information security policies and processes||ISO27001 Information Management Security DPA Compliance|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change control and configuration management is exercised from design to test and release. Full version control and version history is maintained. Security factors are reviewed for all changes and tested before release.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Vulnerability tools are regularly used in response to new threats. Critical risk vulnerability patches are deployed within 24 hours. Threat information is obtained from software bulletin boards, technical subscriptions, and security news subscriptions.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Potential compromises are identified from technical and security news subscriptions, testing and operational monitoring, and our IAAS provider. Response time to critical events is less than 2 hours.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Datatank has common process for management of all incidents. Incidents can be reported via email, telephone or website. Incident updates and reports are provided to client. Further details available on request.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Public Services Network (PSN)|
|Price||£60 per user per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Time period is 30 days (max 60 days on request)
Customisation is not supported.
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|