Datatank Ltd

Opus Case Management System

Opus Case Management is an out-of-the-box, fraud case management solution for central and local government, regulatory agencies and investigative bodies. Designed in consultation with council counter fraud teams,Opus supports office and mobile case workers and manages the entire case life cycle from initial referral through to prosecution.

Features

  • Multi-user, full feature case management and records management system.
  • Customisable Workflow and Business Process Management
  • Supports any type of fraud case.
  • User access control, and transaction and event logging
  • Integrated case log and document management system.
  • Supports industry/regulatory document templates.
  • Diary and calendar management - appointment and route planning.
  • Control access to data and system functions. Full event logging.
  • Access case records from any location.
  • Search previous cases, explore connections, find matches.

Benefits

  • Typically, 90%+ fit to business requirements, out-of-the-box
  • Collaborate across mutliple teams, departments and organisations
  • Share case notes, intelligence, and information across multiple teams.
  • Import current and historic cases and associated information.
  • Customise workflow to meet your processes
  • Identify key connections, emerging trends, prioritise and escalate.
  • Co-ordinate cases with other investigation agencies.
  • Schedule activities and track actions across multiple organisations.
  • Manage resources, prioritise cases, review workloads, and monitor progress.
  • Create action plans and assign tasks to multiple investigators.

Pricing

£60 per user per month

  • Free trial available

Service documents

G-Cloud 9

373212166542473

Datatank Ltd

Peter Cogger

0115 9419513

sam@datatank.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints There are no service constraints
System requirements Latest versions of web browsers are required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Typically 4 hour response dependent upon severity of problem.
Support provided 9am to 5.30pm normal week days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Normal support levels are:
Critical: response within 30mins, resolution within 4 hours
Non-Critical: response 2 hours, resolution within 48 hours
Permanent fix will be rolled out as a patch or included in next scheduled release.
Support is provided by a technical accounts manager
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is included free-of-charge with the service. Expenses are charged for onsite training . User documentation is available. Online help is available
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data export facilities are provided for the user to download their data. Users must have necessary user role authorisation to export data.
End-of-contract process The service allows suitably authorised users to extract and download their data during the contract and for a period of up to 3 months after the end of contract. The data retention period can be extended on request at no additional charge. After the data retention period, the users data is deleted and securely erased, and the data and the service is no longer available to the user.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Interface testing is performed with all clients as part of service setup
API No
Customisation available Yes
Description of customisation Opus is designed to be used ‘out-of-the-box’ and is supplied with a large variety of pre-configured case types (templates) to get you up and running as soon as possible. However, you can customise these templates to match the way you work, or you can build your own case templates from scratch.
Whichever approach you decide to take, almost every feature of Opus can be customised to provide the case management solution you and your team want.

Scaling

Scaling
Independence of resources A separate VMWare platform is provided for each client. Additional processing and data storage capacity is provided for each client.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Authorised users are given a data export function on the service menu bar. The user can determine what data is exported. Exports are provided in ".csv", ".xlsx" and ".pdf" formats. Password protection can be applied to data exports.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • Other
Other data import formats MS Excel (.xlsx)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability is 99.5% 24 hours per day, 365 days per year. No refunds or credits are given for not meeting guaranteed service levels.
Approach to resilience Available on request
Outage reporting Service outages are reported by email and on the service marketing website.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Client must grant access to Datatank support staff. Access is time limited and access is no longer available after expiry time.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 24 January 2017
What the ISO/IEC 27001 doesn’t cover ISO27001 covers all Datatank's business
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards CyberEssentials
Information security policies and processes ISO27001 Information Management Security DPA Compliance

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change control and configuration management is exercised from design to test and release. Full version control and version history is maintained. Security factors are reviewed for all changes and tested before release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability tools are regularly used in response to new threats. Critical risk vulnerability patches are deployed within 24 hours. Threat information is obtained from software bulletin boards, technical subscriptions, and security news subscriptions.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified from technical and security news subscriptions, testing and operational monitoring, and our IAAS provider. Response time to critical events is less than 2 hours.
Incident management type Supplier-defined controls
Incident management approach Datatank has common process for management of all incidents. Incidents can be reported via email, telephone or website. Incident updates and reports are provided to client. Further details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £60 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 1-hour's training
User support
Time period is 30 days (max 60 days on request)
Customisation is not supported.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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