W3Partnership Limited

Smarter Integration SaaS

Smarter Integration is an innovative AWS-cloud offering from W3Partnership, designed to provide a fully managed integration capability for systems integration. Smarter Integration provides a faster, efficient, managed solution that offers customers a service which can be managed by W3Partnership or self-service via a GUI interface. A true cloud service.

Features

  • Hosted solution
  • Message integration application
  • Cloud services
  • Data Migration
  • PAAS
  • B2B Capibility
  • Service delivery
  • 48hr Digital Integration
  • Services to provide data integration
  • API development

Benefits

  • Fast 48hrs set up cloud integration platform
  • Managed via intuitive Graphical user interface
  • Fully cloud enabled solution and services
  • Pre configured integration patterns provide all
  • Bundled price for simple procurement
  • Pre built integration patterns simple to use
  • Support for SOAP / REST / JSON services
  • Conversion between different protocols, File, FTP, HTTP, REST, JMS, MQ

Pricing

£300 to £1,100 a unit a day

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@w3partnership.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 7 2 5 7 3 0 2 2 1 7 4 2 4 0

Contact

W3Partnership Limited Hunmbal Khan
Telephone: 08458685041
Email: info@w3partnership.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The Smarter Integration cloud platform. Using the Cloud infrastucture based on Amazon Web Service as built and hosted by W3Partnership
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
The service is available only on Amazon Web Services platform. It is fully secured and avaible 24 hrs 365 days per year
System requirements
  • IBM software IIB and MQ
  • Mulesoft Anypoint software
  • Enterprise Service Bus

User support

Email or online ticketing support
Email or online ticketing
Support response times
Full support services are provided as standard via the W3Partnership Service Desk. The Service Desk is open Mon-Fri 07:00-17:30 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. Weekend support is available as well as full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths. We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Full support services are provided as standard via the W3Partnership Service Desk. The Service Desk is open Mon-Fri 07:00-17:30 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths. We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services. Pricing is provided either per server or as a flat service fee depending on the size of the environment. All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed. New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud. Included in the package is technical days to be called off to configure and install all software and create intergartion "Patterns"
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Email
End-of-contract data extraction
The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL
End-of-contract process
The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
Linux or Unix
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Smarter integration also provides a graphical user interface which will provide IWM with a robust tool for monitoring system performance, user rights for the platform, statistics related to ongoing performance and ability to raise service tickets.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Service is based on AWS and supports standard assistive technology
API
Yes
What users can and can't do using the API
All actions that you can perform by the GUI can be achieved via API.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
GUi Interface can be customised. Also services can be instaniated by the users via the GUI

Scaling

Independence of resources
Storage is sold based on fixed IOPS, meaning performance is guaranteed irrespective of other user requirements. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.All customers pay for reserved bandwidth. AWS will monitor shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require.

Analytics

Service usage metrics
Yes
Metrics types
We will provide data related to transactions per minute per minute/ hour. Number of tranactions failed and details on failures. User logon details and usage. Other data will be provided in relation to number of instances, network bandwidth and HTTP request and response status.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
SAN storage encrypted at rest. Customer can use own encryption at the OS level
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The data can be exported via the Smarter Integration Grahic User interface. Using the GUI the administrator can download all relevant customer data and user data. The client can also export reports and other relevant data.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Virtual Private Networks, Dedicated firewall contexts.
Private WAN service.

Availability and resilience

Guaranteed availability
W3Partnership offer a 99.99% availability SLA on all components up to the OS. Service credits will be offered as refund for unacceptable levels of availaibility
Approach to resilience
All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability Carrenza use VMware’s HA failover for redundancy.
Outage reporting
All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the W3Partnership operations team via e-mail and SMS.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Only authorised contacts are granted access rights to W3Partnership allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at Carrenza will need to be pre-approved by a known individual in writing
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LQRA
ISO/IEC 27001 accreditation date
5/4/2018
What the ISO/IEC 27001 doesn’t cover
A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Not disclosed
PCI DSS accreditation date
Not disclosed
What the PCI DSS doesn’t cover
Not Disclosed
Other security certifications
Yes
Any other security certifications
  • Cyber essentials
  • ISO 27001-2013
  • PSN & Offical

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
"Information Security Policy
Acceptable Use Policy
IT Access Control Policy
Asset Management Procedure
Change Management Policy
Clear Desk and Screen Policy
Document Control and Records Management
Incident Management Procedure
Information Control, Classification and Exchange Policy
Internal Audit Procedure
Media Handling and Disposal Policy
Mobile Devices Policy
Physical Security Policy
Risk Management Procedure
Supplier Security Policy
Supplier Management Procedure
Work from Home Policy
Other relevant policies"

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management is performed for all changes at Carrenza. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into change controls.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
W3Partnership run an internal penetration test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by W3Partnership security standards. This conforms to the PCI-DSS standard.W3
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
W3Partnership have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
W3Partnership operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£300 to £1,100 a unit a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Upto 1 month POC free of charge with an agreed scope limited to one integration work stream. After one month contract term is 12 months.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@w3partnership.com. Tell them what format you need. It will help if you say what assistive technology you use.