Mozaic-Services Limited

Service Management Set-up & Migration

A design and implementation service for building strong service management across your estate. Our approach encompasses organisation, process, governance and tooling. We use our Agile methodology to work with you to iteratively build the capabilities that you need to manage both traditional and cloud services.

Features

  • Assessment of your current Service Management capabilities.
  • Design and build of enhancements to drive additional value.
  • Integration with your current Service Management processes, governance and organisation.
  • Introduction of a DevOps culture within your organisation.
  • Definition of IT Service Management Tooling Strategy.
  • Automation of Service Management processes within your selected tooling.
  • Build or integration with Continuous Delivery tooling and approaches.
  • Use of Agile Scrum to drive pace and ownership.

Benefits

  • Understanding of current maturity against industry best practice.
  • Clear road map of change supported by a value case.
  • Accelerated delivery of improved Service Management capabilities.
  • Delivery of cloud management processes and tooling.
  • Automation of process to drive efficiencies.
  • Closer alignment of project and operational teams.
  • Reduction in overall IT spend.
  • Increased Agility of the IT organisation, whilst maintaining capacity.
  • Ownership of design by your organisation, supported by knowledge transfer.

Pricing

£360 per person per day

Service documents

G-Cloud 10

372223390766858

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works The Mozaic Service Management Set-up and Migration Service is a full design and implementation service for building Service Management for your estate. This encompasses the build of the Service Management Organisation, Process, Service Architecture, Governance and Tooling capabilities. We use our Agile Scrum based methodology to ensure that we iteratively build the capabilities that you need to operationally implement and manage your IT Services. Our approach ensures that your IT Service Management team owns the delivery of improvements and the future processes. We will ensure that our design fully integrates with, and enhances, the existing Service Management of your heritage estate.

There are three key phases to our set-up and migration service:

Phase 1 – a rapid assessment and planning discovery phase.
Phase 2 – putting in place the architectural foundations of implementation.
Phase 3 – establishing an agile approach to design and delivery planning.

Capitalising on our wealth of experience in ITSM cloud based tooling deployment will ensure that your ability to support a Cloud based enterprise, driving maximum benefit in terms of cost, agility and operational excellence are delivered.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £360 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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