IBM United Kingdom Ltd

IBM Security - Incident Response Service (X-Force IRIS)

The IBM X-Force IRIS service provides teams of highly skilled experts with leading-edge incident management and security intelligence experience. They provide a highly effective professional capability that enables the identification, detection, containment and mitigation of emerging threats before they continue to spread and cause significant business impact.

Features

  • Cyber Incident Response (CIR) scheme Certified (NCSC/CESG)
  • CREST Certified Professionals
  • Business Centric, Intelligence Lead
  • Market Leading Technology
  • Intrusion Analysts with Up-to-date Experience
  • Security Cleared Team Members

Benefits

  • Highly professional service and guidance
  • Reach-back into a wealth of IBM corporate research and knowledge
  • A strategy of enablement including first responder and triage training

Pricing

£32,800 to £85,540 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 7 2 1 9 0 1 3 2 1 5 1 9 3 4

Contact

IBM United Kingdom Ltd Anne-Marie Wheeler
Telephone: Please email
Email: ukcat@uk.ibm.com

Planning

Planning service
Yes
How the planning service works
Customers migrating to the cloud require expert advice on the risks and threats they may be presented with in order to allow them to take appropriate mitigation and general response actions. As IBM we are experienced in running our own cloud environment we can offer our customers a wealth of experience in migrating to and between cloud providers such as Azure and AWS.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality is integral to our services delivery and underlying this is our patented Worldwide Quality Assurance/Management Discipline (WWQA/MD) methodology. This methodology supports quality assurance activities for the processes of our Customer Relationship Management (CRM). WWQA/MD encompasses six specific CRM quality assurance points across the following stages of our business; Proposal Development – Pricing, Management Review and Approval and Project Management. We have an overriding commitment to the quality of the products, solutions, and services we provide to our customers. Quality is recognised as a fundamental component of the value our customers receive from us. We have initiatives aimed at making us process-led including: To improve our business performance by making effective use of the management information and measurements provided by our processes, to make better decisions and better understand our customer's requirements. To measure ourselves against recognised standards of business excellence we conduct assessments against the ISO 9001:2008 standard to ensure we are executing the Management System and processes we have defined. Through these initiatives we aim to satisfy our customer’s requirements and, in so doing, make certain that the way we operate meets the capabilities set out above.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
Cyber Essentials

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our X-Force IRIS service supports all of the above.

Service scope

Service constraints
None.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
24/7

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£32,800 to £85,540 an instance a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.