Becrypt Ltd

Paradox Edge Hosted Management Service

Paradox is a secure Cloud Access desktop platform, developed with and widely deployed across UK Government for securely accessing Cloud based services. Paradox provides an intuitive hosted end user platform for accessing Public or Private Cloud resources, supporting identity management and segregation between infrastructure management and business service delivery.

Features

  • Optimised to support rapid piloting of new Cloud Services
  • End-end offering includes both management infrastructure and client
  • Intuitive browser-based end-user device platform
  • Simple Web-based estate management reporting.
  • Supports separation of infrastructure management and service delivery
  • From Enterprise Office 365 to bespoke hosted Web Apps
  • Compatible with common VDI & VPN clients
  • Automates application, audit, patch and incident management.
  • Supports remote attestation and federated device identity.
  • Supports device and user identity management.

Benefits

  • Low-cost route for adopting an end to end Cloud Infrastructure
  • Allows rapid feasibility testing and infrastructure deployment.
  • Intuitive user experience aids user adoption process
  • Accredited security architecture minimizes business risk and cost of ownership
  • Simplifies accreditation through reuse of deployed architecture

Pricing

£7.50 to £20.00 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@becrypt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 7 2 1 5 7 5 8 8 8 3 6 7 3 3

Contact

Becrypt Ltd Stephen Simm
Telephone: +44 (0) 845 838 2050
Email: sales@becrypt.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The Paradox platform is a light-weight operating system on the endpoint for secure access of Cloud services.

The platform is optimised for network connected devices.
System requirements
  • Service does not include business applications e.g. Office, Docs, Oracle
  • Does not include any VPN licensing costs

User support

Email or online ticketing support
Email or online ticketing
Support response times
Respond within the working hour 09:00 hrs to 17:30 hrs weekdays.
Out of hours support available on request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Core support hours are Monday to Friday 0900 hrs to 1730 hrs
Incident response time for a 'Critical Priority 1' is 15 mins (telephone only)
Incident response time for a 'High Priority 2' is 1 hour
Incident response time for a' Medium Priority 3' is 2 hours
Incident response time for a 'Low priority 4' is 24 hours
Service level availability is 99.95%
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To ensure effective customer engagement customers are assigned a Nominated Support Engineer (NSE). The NSE will work with the customer’s in-house team to understand the deployed environment and coordinate service adoption.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Business application data is not retained by service.
Service Management information may be exported from the service for retention by customer.
End-of-contract process
Service will run as normal until contract end date
Customer instances of service are removed, and obsolete management information deleted.
No additional costs incurred for service termination

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Management dashboard to determine policies and access rights.
Accessibility standards
None or don’t know
Description of accessibility
Service is accessibility from any web connected end point device
Accessibility testing
Paradox has been tested for accessibility standards by HMG
API
No
Customisation available
Yes
Description of customisation
End user desktop is fully customisable.
End user look and feel is fully customisable.
End user access rights are fully customisable.
Customisation's can be completed by Becrypt or the end customer administrators.

Scaling

Independence of resources
Hardware resources and network bandwidth auto-scale. Network bandwidth is also load-balanced between multiple nodes to provide traffic management.

Analytics

Service usage metrics
Yes
Metrics types
Detailed metrics available on request
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Not applicable
Data export formats
Other
Other data export formats
Not applicable
Data import formats
Other
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% service availability
Approach to resilience
Available on request
Outage reporting
Email alerts to end customers nominated points of contact

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
The Becrypt Management platform is logically separate from the Paradox hosted service. Dedicated Administrators have separate credentials with a configurable security policy for administering the system.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
NCSC Principles of Cloud Security.
Cyber Essentials Plus
Security Committee responsible for Board-level reporting.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and change management processes are aligned to 27001.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Becrypt's vulnerability scanning policy documents the process and how vulnerabilities are proactively detected and remediated in a timely fashion.
Becrypt performs automated vulnerability scanning on a monthly basis.
Patch management occurs within one month for critical patches. Non critical patches are bundled as 3 monthly updates.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Becrypt actively monitor the service in line with the former NCSC Good Practice Guide
Incident management type
Supplier-defined controls
Incident management approach
Becrypt Incident Management Processes are aligned to ISO27001 as referenced in NCSC Cloud Security Principles.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£7.50 to £20.00 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@becrypt.com. Tell them what format you need. It will help if you say what assistive technology you use.