Techsolve

Cyber Security Awareness Training

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization

Features

  • Comprehensive security awareness training designed to engage end users
  • Includes video-based training modules
  • Includes integrated phishing simulation
  • Includes employee & company risk scoring, plus custom content

Benefits

  • Comprehensive security awareness training reduces the risk of human error
  • Can be purchased standalone or alongside other Mimecast services

Pricing

£6.00 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aawadzi@techsolve.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 7 1 1 8 9 8 0 9 8 9 2 8 9 3

Contact

Techsolve Austin Awadzi
Telephone: 02037446689
Email: aawadzi@techsolve.eu

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
It can be added to Exchange, Microsoft 365, or G-Suite
Cloud deployment model
Private cloud
Service constraints
Please refer to Mimcaster Central for further information https://community.mimecast.com/s/
System requirements
  • Mainly browser compatibility
  • Other pre-requisites are listed on Mimecaster Central https://community.mimecast.com/s/

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority/Platinum Support & Gold/Platinum Success:
Priority 1 - 1 hour response; Priority 2 - 6 working hours response

Business Support & Silver Success:
Priority 1 - 2 hours response; Priority 2 - 12 working hours response

Standard Support & Bronze Success:
Priority 1 - 2 hours response; Priority 2 - 12 working hours response
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Standard Support:
Email support available during local working hours (8am to 6pm).

Business Support:
Telephone and email support available during local working hours (8am to 6pm).

Priority/Platinum Support:
24x7 telephone support. Technicians are available either directly or through a call answer service. Email support is available during local working hours.

Bronze Success:
Email and online support available during local working hours (8am to 6pm).

Silver Success:
Telephone support available during local working hours (8am to 6pm). Email and online support available during local working hours.

Gold/Platinum Success:
24x7 telephone support. Technicians are available 24x7 either directly or through a call answer service. Email and online support is available during local working hours. Prioritized Support for P1 issues.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementatation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
PDF reports can be generated and saved from the Administration console, user performance data can be exported to xls.
End-of-contract process
All customer data is deleted from the Mimecast Cloud service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
This is a cloud based solution and is available anytime, anywhere. A consistent experience is provided across devices with a similar look and feel, navigation and functionalities.
Service interface
Yes
Description of service interface
Single Web Based Administration console allowing access to all required controls and settings.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None
API
Yes
What users can and can't do using the API
The API is solely for user management
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Branding, various policies, settings, notifications and disclaimers, authentication requirements options.

Scaling

Independence of resources
There are a number of operational level agreements that include acceptable response times for search as an example. As well as a number of service level agreements.

Analytics

Service usage metrics
Yes
Metrics types
We record users completion results for each training module sent, as well as each phishing campaign.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Mimecast

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Mimecast conducts penetration testing twice annually through a third party vendor. The penetration testing vendor focuses on web application vulnerabilities, including authentication controls, authorization controls, input attacks, memory leaks, user security, cross site scripting (XSS), infrastructure and underlying platforms, directory recursion, buffer overflows, SQL injection and error handling. We also use static code analysis tools to check our code for vulnerabilities, however we don’t give our code to third party companies. Additional ad-hoc testing is scheduled following significant changes to the Mimecast infrastructure. In addition Mimecast conducts quarterly internal vulnerability assessments.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
PDF reports can be generated and saved from the Administration console, user performance data can be exported to xls.
Data export formats
Other
Other data export formats
  • PDF
  • XLS
Data import formats
Other
Other data import formats
  • MP4
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
TLS Encryption, encryption of data at rest, encryption of all physical media, physical access controls.

All customer data is independently encrypted and Mimecast operates with least priviledge model.

Availability and resilience

Guaranteed availability
Mimecast has a 100% uptime SLA. The refund schedule is as follows if the 100% is not met in any given month:
<100% but >99% - 10% credit
<99% but >=98% - 20% credit
<98% but >=97% - 30% credit
<97% but >=96% - 40% credit
<96% - 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.
Approach to resilience
This information is available on request.

In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
Outage reporting
Public Dashboard / Website announcements
Emails
Other communications including phone and text notification available as required.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
Users may interact with an authentication form requring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authenticaiton but usually SAML products primarily authenticate using username and password prompt.
Access restrictions in management interfaces and support channels
The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Username and password. SMS, EMAIL or Authenticator application supplying the 2nd factor.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
02/08/2017
What the ISO/IEC 27001 doesn’t cover
ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.

The ISO covers the platform in operation and support mechanisms.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
01/09/2012
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO/IEC 27018:2014
  • SOC 2 Attestation Report
  • ISO 22301

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.
Information security policies and processes
Mimecast has a Security Committee that oversees the development, implementation and maintenance of the security program. The Security Committee includes several of Mimecast’s Executives, including the CEO. The Board has oversight through an annual security program presentation.

Mimecast's CISO, Mark O'Hare (Melbourne Office), is responsible for information security and business resilience programs. Siobhan Curry leads its business resilience and led the ISO22301 certification. Please find enclosed Mimecast's public facing Security Information Pack - further detail can be shared under NDA.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.

Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.

The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.

User are able to log calls to activate an incident process.

Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6.00 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aawadzi@techsolve.eu. Tell them what format you need. It will help if you say what assistive technology you use.