Techsolve

Cyber Security Awareness Training

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization

Features

• Comprehensive security awareness training designed to engage end users
• Includes video-based training modules
• Includes integrated phishing simulation
• Includes employee & company risk scoring, plus custom content

Benefits

• Comprehensive security awareness training reduces the risk of human error
• Can be purchased standalone or alongside other Mimecast services

£6.00 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aawadzi@techsolve.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

371189809892893

Contact

Austin Awadzi
02037446689
aawadzi@techsolve.eu

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: It can be added to Exchange, Microsoft 365, or G-Suite
• Cloud deployment model: Private cloud
• Service constraints: Please refer to Mimcaster Central for further information https://community.mimecast.com/s/
• System requirements:
  • Mainly browser compatibility
  • Other pre-requisites are listed on Mimecaster Central https://community.mimecast.com/s/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority/Platinum Support & Gold/Platinum Success:; Priority 1 - 1 hour response; Priority 2 - 6 working hours response; ; Business Support & Silver Success:; Priority 1 - 2 hours response; Priority 2 - 12 working hours response; ; Standard Support & Bronze Success:; Priority 1 - 2 hours response; Priority 2 - 12 working hours response
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Standard Support:; Email support available during local working hours (8am to 6pm). ; ; Business Support:; Telephone and email support available during local working hours (8am to 6pm).; ; Priority/Platinum Support:; 24x7 telephone support. Technicians are available either directly or through a call answer service. Email support is available during local working hours. ; ; Bronze Success:; Email and online support available during local working hours (8am to 6pm). ; ; Silver Success:; Telephone support available during local working hours (8am to 6pm). Email and online support available during local working hours. ; ; Gold/Platinum Success:; 24x7 telephone support. Technicians are available 24x7 either directly or through a call answer service. Email and online support is available during local working hours. Prioritized Support for P1 issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementatation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: PDF reports can be generated and saved from the Administration console, user performance data can be exported to xls.
• End-of-contract process: All customer data is deleted from the Mimecast Cloud service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: This is a cloud based solution and is available anytime, anywhere. A consistent experience is provided across devices with a similar look and feel, navigation and functionalities.
• Service interface: Yes
• Description of service interface: Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The API is solely for user management
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications and disclaimers, authentication requirements options.

Scaling

• Independence of resources: There are a number of operational level agreements that include acceptable response times for search as an example. As well as a number of service level agreements.

Analytics

• Service usage metrics: Yes
• Metrics types: We record users completion results for each training module sent, as well as each phishing campaign.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Mimecast conducts penetration testing twice annually through a third party vendor. The penetration testing vendor focuses on web application vulnerabilities, including authentication controls, authorization controls, input attacks, memory leaks, user security, cross site scripting (XSS), infrastructure and underlying platforms, directory recursion, buffer overflows, SQL injection and error handling. We also use static code analysis tools to check our code for vulnerabilities, however we don’t give our code to third party companies. Additional ad-hoc testing is scheduled following significant changes to the Mimecast infrastructure. In addition Mimecast conducts quarterly internal vulnerability assessments.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: PDF reports can be generated and saved from the Administration console, user performance data can be exported to xls.
• Data export formats: Other
• Other data export formats:
  • PDF
  • XLS
• Data import formats: Other
• Other data import formats:
  • MP4
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: TLS Encryption, encryption of data at rest, encryption of all physical media, physical access controls.; ; All customer data is independently encrypted and Mimecast operates with least priviledge model.

Availability and resilience

• Guaranteed availability: Mimecast has a 100% uptime SLA. The refund schedule is as follows if the 100% is not met in any given month:; <100% but >99% - 10% credit; <99% but >=98% - 20% credit; <98% but >=97% - 30% credit; <97% but >=96% - 40% credit; <96% - 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.
• Approach to resilience: This information is available on request.; ; In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
• Outage reporting: Public Dashboard / Website announcements; Emails; Other communications including phone and text notification available as required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Users may interact with an authentication form requring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authenticaiton but usually SAML products primarily authenticate using username and password prompt.
• Access restrictions in management interfaces and support channels: The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Username and password. SMS, EMAIL or Authenticator application supplying the 2nd factor.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 02/08/2017
• What the ISO/IEC 27001 doesn’t cover: ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.; ; The ISO covers the platform in operation and support mechanisms.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 01/09/2012
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27018:2014
  • SOC 2 Attestation Report
  • ISO 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.
• Information security policies and processes: Mimecast has a Security Committee that oversees the development, implementation and maintenance of the security program. The Security Committee includes several of Mimecast’s Executives, including the CEO. The Board has oversight through an annual security program presentation.; ; Mimecast's CISO, Mark O'Hare (Melbourne Office), is responsible for information security and business resilience programs. Siobhan Curry leads its business resilience and led the ISO22301 certification. Please find enclosed Mimecast's public facing Security Information Pack - further detail can be shared under NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.; ; Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues. ; ; The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.; ; User are able to log calls to activate an incident process.; ; Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £6.00 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aawadzi@techsolve.eu. Tell them what format you need. It will help if you say what assistive technology you use.