SHE Software

Assure Behavioural Management Software

Assure Behavioural Management health and safety software provides a tool allowing defined people within your organisation to carry out safety tours/inspections using pre-configured templates. These templates record both safe and unsafe observations, thus supporting positive reinforcement of good behaviour as well as identifying areas for development or improvement.

Features

  • Record safe and unsafe observations
  • Use pre-configured Behavioural audit templates or create your own
  • Monitor workforce performance through Safe and Unsafe Observation Reports
  • Suite of reports and graphs for analysis and evaluation
  • Highlights success or improvement and new areas to target
  • All staff can complete safe/unsafe observation report or audits
  • On-site completion through mobile and tablet devices

Benefits

  • Aid transition to proactive/generative safety culture
  • Aligns to your existing safety culture strategy
  • Involves all people within your organisation
  • Benchmark involvement and improvement to demonstrate progress
  • Mobile enabled, online and offline, for immediate reporting of observations
  • Identify areas for improvement through comprehensive reporting and clear visibility

Pricing

£9495 per instance

Service documents

G-Cloud 11

370866560924405

SHE Software

Chris Beaumont

0300 303 3657

chris.beaumont@shesoftware.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The Assure health and safety management solution from SHE Software is modular. This means each Assure module works standalone, but integrates powerfully with others to provide you with a complete solution.
Cloud deployment model Public cloud
Service constraints 99.98% service availability, assured by independent validation of assertion
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity: Critical
Impact: Severe business disruption, unable to operate.
Response time: 30 minutes
Target resolution time: 1 hour during business hours

Severity: Major
Impact: Serious degradation of service resulting in a significant reduction in operability.
Response time: 2 hours
Target resolution time: 1 business day

Severity: Medium
Impact: Minor reduction in operability
Response Time: 4 hours
Target resolution time: 3 business days

Severity: Low
Impact: Single user/user group experiencing problems with no direct impact on business
Response time: 1 day
Target resolution time: 10 business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing N/a
Onsite support Onsite support
Support levels Our customers prize our expert and friendly support both during implementation and ongoing. 95% of our customers renew every year.

Our UK based customer services team answer all calls promptly (100% within 15 seconds) and resolve problems quickly whether they relate to training or configuration. We follow a 6 stage case management process.

All cases, issues, or requests for change are, in the first instance, reported to the Help Desk as the central point of contact. As first line support, the Help Desk can be contacted by phone or email Monday to Friday 8:30-17:30. Requests are recorded and monitored in our case management system which ties the request to your customer account to provide a complete history.

Where first line support is unable to solve the customer issue, the case is escalated to second line support. Here, our system experts will work to understand the customer issue and diagnose the problem. Once derived, the solution is communicated, by phone and/or email, to the customer within the defined SLA's in the T&Cs.

If second line support cannot resolve the customer issue, the case is escalated to third line support for root cause analysis and/or data fix.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Assure has been designed with the user in mind, combining an intuitive consumer style interface with a corporate strength backbone. As a result, it meets business requirements while being straightforward and intuitive to use - not just by experts but by your organisation at large.

We provide users with three training delivery options: onsite at our training facility near Glasgow, onsite at your organisation or online via webinar.

Although influenced by the number of, and the level to which, users are to be trained, the number of training days required is always at your discretion. We will discuss with you a suitable number of days and which delivery method is best suited to your individual requirements.

All licensed users of Assure have access to our Knowledge Base, which contains a variety of help videos and articles.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The Customer should, no later than ten days after the effective date of the contract end, submit a written request for the delivery of the then most recent back-up of the Customer Data and any attachments that have been uploaded to the system.
End-of-contract process If the customer is not renewing they can extract their data via the tools provided or the data extraction can be provided by SHE Software at an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Although our safety management solution, Assure, can be accessed via any web-enabled device simply using a web browser, the Assure Mobile App is designed to enhance the interface for access via mobile devices.

The App replicates functionality that is available in the Portal Module and makes it available for full offline use with complete synchronisation once a web connection is re-established. The App can be used to complete risk assessments, audits, incident reports, etc., in the field without having to worry about network coverage.
Accessibility standards WCAG 2.1 A
Accessibility testing N/a
API Yes
What users can and can't do using the API Data insert using RESTful API.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Assure combines complete out of the box health and safety functionality (allowing you to be up and running immediately) with an exceptional level of configurability - of forms, organisation, permissions, reports, dashboards, etc. The configurability is controlled by permission settings by user type. This meets all but the most specialist / bespoke requirements and satisfies 99% of customers.

Scaling

Scaling
Independence of resources Real-time monitoring of server load with alerts on critical components EG. CPU load, memory load, throughput. Application servers are load balanced.

Analytics

Analytics
Service usage metrics Yes
Metrics types All system fields
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Report and download (templates and bespoke) into Excel
Reports in JSON format
Active data connections to Excel
SSIS
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Microsoft Word
  • Microsoft Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • API
  • Initial data import by SHE Software as an implementation service

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network IP restricted access

Availability and resilience

Availability and resilience
Guaranteed availability 99.98% uptime, scheduled and notified maintenance schedules, clawback in contract
Approach to resilience Available on request.
Outage reporting Dedicated 24/7 monitoring at service centre. Real-time dashboard and email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Permissions based by role and organisation unit.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISO Quality Services Limited
ISO/IEC 27001 accreditation date 18/05/16
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Assured by independent validation of assertion.
Information security policies and processes Registered data controllers under DPA

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our hosting provider maintains documented operational procedures for both infrastructure operations and customer-facing support functions. Newly provisioned infrastructure undergoes appropriate testing procedures to limit exposure to any hardware failure. Documented procedures and configuration version controls provide protection from errors during configuration. Changes to an existing infrastructure are controlled by a technical change management policy, which enforces best practice change management controls including impact/risk assessment, customer sign off, and back-out planning.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Patches to solution every 2 weeks unless critical, then immediate.
Penetration testing and internal code testing (peer reviewed and deployment testing services)
Employ best practice to mitigate against known issues (e.g. SQL Injection)
Protective monitoring type Supplier-defined controls
Protective monitoring approach The Alert Logic Threat Management™ system monitors our hosting provider's environment, detecting external and internal threats. When it detects an incident, Alert Logic's ActiveWatch service provides expert guidance from its security operations centre (SOC), staffed round the clock by Alert Logic security analysts. Integrated vulnerability scanning identifies possible points of entry and corrects them.
Incident management type Supplier-defined controls
Incident management approach The Alert Logic Log Manager™ automatically aggregates, normalizes, and stores log data simplifying log searches, forensic analysis, and report creation through real-time or scheduled analysis. LogReview provides daily event log monitoring and review by a team of Alert Logic security professionals.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £9495 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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