100%Open Limited

Discover

Discover is a bespoke web-based platform that has been developed for the online hosting of innovation challenges. It enables publishing multiple challenges and sourcing responses via a secure and configurable online application form. This helps to maintain fairness and as well as protecting against IP contamination with a solver community.

Features

  • Whitelabelled publishing platform
  • Customisable application form and tracking tool
  • Sophisticated multi-stage and multi-stakeholder evaluation process

Benefits

  • Efficient marketing and promotion tool for innovation challenges
  • Robust and fully branded environment
  • Clear evaluation process and functionality

Pricing

£4000 per licence per month

  • Education pricing available

Service documents

G-Cloud 10

370854729744315

100%Open Limited

Jogesh Limbani

02038 895560

jogesh@100open.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Currently built on a wordpress backend so requires either familiarity with wordpress or 100%Open to be responsible for uploading and editing content
System requirements Software License

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours Mon-Fri 09:00 - 17:00
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We assist with all aspects of cloud hosting and software services, from user management to service management and helpdesk support. All of our work is tailored and customised to your specific needs and requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide full support to our clients to start using the service including onsite training (if requested - at additional cost), online training and user documentation (at no additional cost).
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We provide a full backup of all data at the contract end as a .csv file and a .zip file of all uploaded attachments
End-of-contract process We provide a full backup and closure of the platform at the end of the contract. Where necessary we can arrange for ongoing storage and hosting if an online archive is necessary at additional cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Fully mobile optimised website. Scales according to screen size
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Look and feel. Content. Evaluation stages and criteria.

Scaling

Scaling
Independence of resources We guarantee and agree minimum service levels with our clients during project scoping stage and ensure that sufficient resources are preallocated to ensure required level of service

Analytics

Analytics
Service usage metrics Yes
Metrics types Application number, location, theme, stage
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach We export data for our users at contract end
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee and agree minimum service levels with our clients during project scoping stage and ensure that sufficient resources are preallocated to ensure required level of service
Approach to resilience We guarantee and agree minimum service levels with our clients during project scoping stage and ensure that sufficient resources are preallocated to ensure required level of service
Outage reporting In the event of any service outage these are provided via email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cybersecurity Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Cybersecurity Essentials

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We assess all changes through a shared version control process and as part of that assess potential security impact via an in house policy.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We assess all vulnerabilities through a shared version control process and as part of that assess potential vulnerability via an in house policy. Our platform is protected by a premium plugin called Wordfence which is used to frequently scan the platform and it's files for any potential security holes or suspicious activity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our platform is protected by a premium plugin called Wordfence which is used to frequently scan the platform and it's files for any potential security holes or suspicious activity.
Incident management type Supplier-defined controls
Incident management approach We have documented business continuity plan and a dedicated team and policy to address any incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4000 per licence per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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