Medic Passport is software to make employing healthcare workers faster, simpler and cheaper. Medic Passport automates on-boarding, document verification and compliance for healthcare workers, using natural language processing and OCR to process and verify employee documents, and ensuring all employees stay compliant throughout the year.
- Applicant tracking system (ATS)
- Primary source verification of employee documents
- Electronic Document Signing
- Batch Disclosure and Barring Update Service Verification
- Batch General Medical Council integration
- GP Performers list integration
- Automated compliance assistance
- Reference management
- Automated employee HR profile generation
- Automatic follow up for failed employee signups
- Save time and effort spent on onboarding new employees
- Effectively manage stuff compliance
- Save money on HR processes
£0 to £200000 per unit per year
- Free trial available
Dr Kit Latham
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Modern web browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||We usually answer customer questions within a few minutes. On weekends, the response time may increase to half an hour.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||It was tested using modern screenreading tool VoiceOver.|
|Onsite support||Yes, at extra cost|
All customers are receive onboarding support from our customer success team who agree on appropriate support arrangements based on client requirements.
For premium support customers, phone support is available within UK business hours, and during any agreed acute implementation phase subject to mutually agreed arrangement.
All urgent requests for assistance received via our email support system and web chat are triaged and attended to according to the timelines outlined in our user support agreement.
Non-urgent enquiries and requests will usually be dealt with within two hours within UK business hours and any agreed upon implementation phase or hours extension.
|Support available to third parties||Yes|
Onboarding and offboarding
2. Data on-boarding (remote or in person)
3. Training (onsite or online)
4. Testing and implmentation
|Other documentation formats||Online (Intercom)|
|End-of-contract data extraction||Data download|
|End-of-contract process||Customers are provided with a data file containing their records on request. User data is off-boarded from our system subject to our Data Processing Agreement with the client.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Application is mobile first. It is supporting all modern mobile browsers. However, some management and configuration administrator functions are available only in the desktop version.|
|What users can and can't do using the API||
Users have to do initial account setup without an API, and then they are free to make make the full configuration through an API.
Users can make any change through the API.
All CRUD (Create, Read, Update, Delete) operations are available through RESTful JSON API with Oauth2 authentication.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Our clients (health and care organisations) can customise branding, HR requirements, onboarding flow with the user interface. They can also take part in the product development asking to add new features to Medic Passport.|
|Independence of resources||Scalable web hosting and server deployment with AWS.|
|Service usage metrics||Yes|
User (employee) onboarding progress and percentage completion
On-boarding 'friction' (i.e. how many employees fail to complete on-boarding)
HR Compliance Management tools to measure employee engagement
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Users can export their data via csv and structured index file on request.|
|Data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
|Other protection within supplier network||All the data is circulated in VPC (Virtual Private Cloud) and is only accessible through a secure gateway.|
Availability and resilience
|Guaranteed availability||We provide 99.9% availability. If we do not meet the guaranteed levels of availablility. We can offer a refund or discuss the other options.|
|Approach to resilience||Information available on request|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Oauth 2 scope based authentication,
fine tuned scopes
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Certification pending|
|Information security policies and processes||See security policy document|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
We track project code changes using Git code version control system.
Server Infrastructure changes are tracked using CloudFormation scripts versioning and audit.
Data structure changes follow a rigid, tracked and sequential process. This process is enforced programmatically using checksum checks.
Key data changes are tracked either via checksum checks OR using database audit functionality.
Code changes are monitored using continuous delivery process.
Any changes to the system trigger automated unit and integration tests.
Additional security assesment procedures are in place. These are performed regularly between the releases.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We assess common threats and vulnerabilities using an internal vulnerability policy. This is based on trusted standards of OWASP PRO Top 10 Proactive Controls V3, OWASP Cloud 10, NCSC Cloud Security Principles.
We perform assessments on each potential threat on two main criteria - urgency and severity. And prioritise them accordingly.
Potential threat information is coming from established standards, third-party assessors, service users and the team.
Minimal patch deploy time is under 10 minutes. We deploy as soon as the fix is ready.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Compromises are identified using proactive system monitoring and regular checks.
If a compromise is found we address - how can we eliminate the threat as soon as possible, how can eliminate or recover the damage from the compromise.
We perform the analysis, train our team and adapt our policies to make sure the compromise does not happen in the future.
We respond to incidents within one hour.
|Incident management type||Supplier-defined controls|
|Incident management approach||
We have a process for common incident mitigation. This common process can be adapted for more specific events if needed.
Users can report the incidents via email or phone.
We provide detailed incident reports that include technical information, description of the incident, its effect on the systems and users, its consequences on our services and users.
Incident reports will be provided to all those who are affected via email.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£0 to £200000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Full version of the software. One to three month depending on the contract length.|