EAMS Group

EAMS Group Maximo SaaSFlex Enterprise Asset Management Cloud Software

Our Maximo SaaSFlex Cloud Software offering is a world class service leveraged through best of breed EAM software in IBM Maximo. We provide Buyers with Maximo as a platform and full consultancy services are available (via our SFIA rate card) to enhance asset management to a World Class level.


  • Manage all assets in a common system platform
  • Drive best practice industry processes
  • Speed – have an EAM system available in days
  • Scalability – scale to an unlimited number of users
  • Solution cost – reduce total cost of ownership
  • No high up-front cost – Opex (not Capex)
  • EAMS Group will manage application and infrastructure (deployment, support, maintenance)
  • Configurable platform – adapt to changing business requirements
  • Optimised system performance through our cloud hosted environment
  • Reduced consumer responsibility and risk (system installation and support)


  • Asset Management – Manage assets throughout the asset lifecycle
  • Work Management – Manage both planned and unplanned work activities
  • Service Management – Define services, SLAs and implement escalation procedures
  • Contract Management – Manage purchase, lease, warranty, labour, user-defined contracts
  • Inventory Management – Manage asset related inventory and its usage
  • Procurement Management – Support all phases of enterprise-wide procurement
  • Mobile Ready – Ability to configure connected mobile applications
  • Operational Reporting – Rich set of out-of-the-box operational reports available


£115 to £550 per user per month

Service documents

G-Cloud 11


EAMS Group

Ian Gorham

44 (0) 20 3882 8448


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Targeted at Clients utilising or willing to use IBM Maximo Asset Management
System requirements
  • Linux or Windows Operating Systems
  • Linux or Windows Hypervisors
  • IBM WebSphere Application Server
  • IBM DB2 Database Server
  • LDAP Active Directory Compatible
  • Multiple Browser Compatibility
  • Android / iOS Mobile Device Compatibility

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

Service Level Agreements (SLAs) are agreed with each Client according to a set of 4 priorities ranging from Priority 1 (urgent) through to Priority 4 (question/service request). Selection criteria for each priority and response/resolution target times are defined and agreed using an impact to the business based approach.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Web chat is available through EAMS Group’s service desk software Zendesk. Zendesk Chat offers a powerful set of features, including visitor monitoring, automatic translations, agent-to-agent chat, shortcuts, triggers, transfer and many more. It is possible to customise Zendesk to improve its accessibility for use with screen-reading technology. Where required or requested to directly by a client, EAMS Group will undertake testing with assistive technology users. Zendesk have undertaken thorough accessibility testing and provide features within the standard product to improve accessibility
Onsite support Yes, at extra cost
Support levels EAMS Group follow an ITIL approach to support with Level 1 residing with the Client (e.g. Client IT) and EAMS Group support starting from Level 2. Tickets would be triaged at Level 1 and escalated to EAMS Group. If higher level resource is required, escalation to Level 3 will follow.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started EAMS Group will provide a G-Cloud welcome pack which will include details of how to start using the service incorporating key items such as an overview of the service, connection details, support service contacts and escalation points. Should additional support be required, this is provided through our Cloud Support offering.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction EAMS Group will agree a decommission plan with the Client which will incorporate a data extraction exercise ahead of the service being closed down. EAMS Group will agree requirements and carry out the extraction (including trial runs), providing data to the Client in their chosen format.
End-of-contract process Once notice of end of contract is provided, EAMS Group will begin the decommissioning process. A project plan will be agreed with the Client including key milestones leading up to final switch off of the service. Regular progress meetings will be held to ensure a smooth and well communicated closure.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The IBM Maximo Anywhere mobile product is an extension of the desktop software e.g. with Work Management, users interact with Work Orders on the mobile device just as they would in desktop. The key benefit to mobile is that functionality, screens, fields etc. are tailored to the mobile user experience.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing The accessibility features in IBM Maximo enable users to use assistive technologies, such as screen reader software and digital speech synthesizers, to hear what is displayed on the screen and perform tasks within the software using only the keyboard. Where required or requested to directly by a client, EAMS Group will undertake testing with assistive technology users. IBM have undertaken thorough accessibility testing and provide features within the standard product to improve accessibility.
What users can and can't do using the API IBM Maximo provides the Maximo Integration Framework to integrate to external systems to consume and publish data. It is highly configurable allowing integrations to be built based on client requirements to virtually any type of external system using multiple transfer methods such as SOAP, REST API and file transfer.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation System administration users are able to configure or customise certain elements of the Maximo software such as screen design / layout, creation of new fields, creation of process workflow, escalations and communication templates to name a few. It is recommended that only trained users are given this level of access.


Independence of resources EAMS Group hosting ensures segregation of Client services either through discrete infrastructure components or by utilising the multitenancy environment capabilities of Maximo to provide segregated Client (tenant) spaces within the system. Provisioning and scaling the infrastructure based on the number of client users ensures stable system performance for all clients.


Service usage metrics Yes
Metrics types Typical metrics monitored proactively are; disk space usage, CPU usage, memory usage, log tracking & alerting, port utilisation, individual application (service) health. Key metrics will be summarised and analysed for trends over time.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold IBM

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach Access controls are in place both on EAMS Group sites and non-EAMS Group sites where information processing facilities are located. Security governance ensures consistency between the access controls applied and the classification of the data being protected. This includes a clear delineation between access controls which are mandatory and those which may be applied as discretionary.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Maximo offers various ways to export data via the Maximo Integration Framework. This can be as simple as downloading data directly from a list screen into Excel, running and exporting of a report through to more complex configured data exports based on user-defined data object structures.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XLSX
  • XML
  • Text Delimited
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • XLSX
  • XML
  • Text Delimited

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Access to EAMS Group solutions is strictly via HTTPS SSL (secure socket layer) only so any data transferred is encrypted and secure.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network EAMS Group utilises network security management with network controls such as security access controlled VPCs (virtual private clouds) in order to host and protect client solutions. Data within the EAMS Group network and VPCs can only be accessed by users with access to the services they are specifically authorised to use.

Availability and resilience

Availability and resilience
Guaranteed availability EAMS Group aim for 99.9% availability of the service on a monthly basis. As part of the contractual agreement with the Client, a service credits mechanism will be agreed which provides credit to any Client where the service failed to be available for this target amount of time.
Approach to resilience The EAMS Group service is hosted with Amazon Web Services (AWS) which guarantees a target availability of 99.95% uptime per month. In addition to this layer of resilience, Production services are installed with high availability disaster recovery / failover capability which is hosted in a separate availability zone within AWS.
Outage reporting Any service outages will be formally communicated to the affected Clients as part of the EAMS Group major incident management procedure. Communications will take the form of formal email notifications and conference calls with the agreed stakeholders and escalation points at regularly agreed intervals until the incident is resolved.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
Other user authentication Users will access the service using a pre-determined and agreed method of authentication. This can include; username and password, Lightweight Directory Access Protocol (LDAP) or application server authentication to support single sign-on and Security Assertion Mark-up Language (SAML) security.
Access restrictions in management interfaces and support channels Usernames and passwords remain the most common way of verifying a user’s identity. Stronger authentication (2 factor) using physical tokens and cryptographic techniques for enabled applications and remote access will be used where available. If required, integration to active directory LDAP services can be considered at an additional cost.
Access restriction testing frequency At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
Description of management access authentication Users will access the service using a pre-determined and agreed method of authentication. This can include; username and password, Lightweight Directory Access Protocol (LDAP) or application server authentication to support single sign-on and Security Assertion Mark-up Language (SAML) security

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Security Essentials
  • Cyber Security Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach EAMS Group operates an Information Governance Group consisting of senior executive team members with the responsibility of oversight, guidance and approval of the information risk and incident management processes. A Senior Information Risk Owner (director) and Information Security Manager (senior manager) ensure information security governance and polices are adhered to.

EAMS Group's security policy details procedures to manage the reporting of information security events or weaknesses, information security incident management, collection of evidence, risk assessments and retrospective reviews of procedures as a result of any incident.
Information security policies and processes EAMS Group operate based on a defined Information Security Governance Policy (available upon request). This is based on the international standard for Information Security Management Systems (ISO/IEC 27001) but also references other polices such as the HMG Security Policy Framework, ISO27002:2005, ISO27005:2008 and EAMS Group HR and Records Management policies.

With the advent of GDPR in May 2018, EAMS Group confirm compliance with all requirements of the GDPR act.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The implementation of changes is controlled through formal change control procedures. They are documented and enforced to minimise the risk of changes adversely affecting operational systems. In emergency cases, to prevent system outages or recover a failed system, the emergency change procedure will be followed.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Technical vulnerability management will be independently conducted to reduce risks introduced through the exploitation of known technical vulnerabilities, and is carried out for all applications and operating systems and wider technical infrastructure. System vendor notifications are monitored by system owners for any alerts relevant to the EAMS Group IT infrastructure.
Protective monitoring type Supplier-defined controls
Protective monitoring approach EAMS Group, we, will detect, identify and manage vulnerabilities, threats, and security gaps to prevent security incidents as far as possible. Dedicated monitoring toolsets are in use in order to provide proactive monitoring of systems hosted in the EAMS Group Cloud.
Incident management type Supplier-defined controls
Incident management approach All information security events should be reported to the security mailbox and through line management as soon as possible following the event or incident. The primary point of contact is the information security team; all information security related events should also be reported to the Information security manager.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £115 to £550 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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