IB Boost

OCTANE Robotic Process Automation

IB Boost's OCTANE suite of automation software can support the design, development and implementation of Robotic Process Automation (RPA).

Features

  • Cloud integration and reconciliation: pay for what you use
  • Develop and test tasks offline, often without any code
  • Scalable: no reconciliation or integration too large
  • Flexible: unlimited range of tasks and environments; cloud/on-premise
  • Data driven: can extract, transform, and load data anywhere
  • Web, API, and GUI automation: create your own APIs
  • Extendable and personalisable: extensions for JMeter, Groovy and other tasks
  • Templates for quick project initiation and powerful data analysis
  • Collaborative design allows teams to leverage shared tasks
  • Economical option for erratic workloads and volumes

Benefits

  • Subscription to ORQAcloud grants desktop application licence
  • Pay for what you use: perfect for varying workloads
  • No capacity constraints: scale your integrations when you need to
  • Integrate/reconcile any sources of data even without an API
  • Template reports output or fully customise your own
  • Test your APIs and data services before your users do
  • Store your reconciliations and results in the cloud
  • Run on-premise or private cloud for in-house integrations
  • Secure platform: HMG Security Policy Framework compliant for OFFICIAL-SENSITIVE
  • Utilise PSN/other restricted networks with hybrid/on-premise solutions

Pricing

£1000 to £2000 per server per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 6 8 7 8 1 7 0 1 8 8 7 1 3 2

Contact

IB Boost

Nicholas Goodley

+44 203 695 7732

tenders.gcloud@ibboost.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Offered services are designed to run on public cloud, however the platform can run on private or hybrid cloud. Cloud application availability is dependent on the desired cloud infrastructure platform suggested e.g. Azure, AWS, UKCloud.
System requirements
  • At least IE 11 is required for full visualisation capabilities
  • At least IE 9 required for rich web interface interactions
  • Systems under test must be accessible from the chosen system

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA terms down to 30 minutes for P1 events
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Service levels are configurable according to client requirements. Service desk, email, phone, live chat, and on-site support are available. Support is accessible to third-party suppliers. 24/7 to 9-5 to on-demand support models available with standard support P1 response times of one hour and incident escalation options, as needed. We provide a cloud support engineer during UK business hours and a technical account manager for out-of-hours escalation.

Standard support is UK 9am - 5pm Mon-Fri by email and included in the cost of the service. For phone and 24/7 support by a dedicated account manager an extended support arrangement is available at the cost specified in the attached pricing guide document. Critical platform unavailability support is available at all times.

Typical SLA is 98% and 99.5% availability for regular and extended support however further SLA requirements can be customised on request depending on data domain accessibility and platform use requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide onsite training, supplemented by phone, email and documentation, as well as user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users can export all their data using self-service mechanisms at any time.
End-of-contract process
The service will simply be switched off and the accounts deactivated. In a private installation, all services and provisioned machines would need to be deleted. There is no deactivation charge in our public shared-platform instances. Any additional costs of exit or migration or transfer of service not already defined as part of the service offering will be charged at our SFIA rate card and will not be included in our subscription cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Due to the complex nature of the tasks, usage on mobile is not recommended except for reading existing reports, but it is possible.
Service interface
Yes
Description of service interface
RESTful and SOAP web interface APIs for various business and administrative services
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None
API
Yes
What users can and can't do using the API
Users can configure, execute and retrieve results via the API for all primary functions.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The service can be customised for use according to client requirements including network connectivity, numbers of users, and number of parallel processes. Connectivity and integration with private or hybrid clouds is possible. The platform can utilise customised testing and automation scripts of the user's own design. In private instances of the platform, the users can define their own super users who can control the users of the platform and the functions they have the ability to use.

Scaling

Independence of resources
Instances can be private and entirely dedicated to clients if a zero-contention service is required.

Analytics

Service usage metrics
Yes
Metrics types
Standard reports on users and costs.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Self-service mechanisms in the web UI
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
XLS

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
98% - This is the standard service level expected. Higher SLAs are available subject to separate service fees, primarily resulting from increased IaaS costs for such availability. Application uptime-only guarantee when related to private cloud or on-premise infrastructure.
Refund available for 200% of the supplier-caused service unavailability up to a maximum of the month's service charges, calculated on a service-month basis.
Approach to resilience
Our service uses distributed service-discovery, and active monitoring to ensure sufficient resources available to provide high-availability. The platform can be spread across multiple availability zones to ensure availability even with regional cloud service disruptions.
Outage reporting
A web dashboard, API and email alerts are all available with usage restrictions.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces can have additional access constraints such as use of bastion hosts, whitelisted IP address and 2FA
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Policies are enforced technically where possible. Where they aren't, documentation of procedures and policies exists to ensure all access and use of data and systems conforms to specification. A board member is dedicated to security principles and all reporting eventually ends up in this reporting line.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Automation-first principles applied to all. All components have full-history, audited version source control. All artifacts are created with unique, canonical identifiers and checksums. All releases are based upon manifests of these canonical identifiers and checks done to ensure installation integrity. Security checks are conducted with automated tools and manual peer review.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our service platform is built in full awareness of the modern threat environment and the service designed appropriately. For public platforms, mitigating actions are taken wherever possible to implement least privileges necessary for the tasks at hand. Services are proactively monitored for unexpected usage behaviour. For private platforms, we can configure additional access controls and additional functionality to take advantage of the more sanitised environment.

Patching can be done intraday with minimal service interruption for severe issues and we are on mailing lists for primary zero-day exploits.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Monitoring of logs for unexpected packets, or usage. Implementation of restrictive firewall rules. Email and chat channel alerts for unexpected behaviour. We respond to any alerts based on such behaviour being identified with the utmost priority.
Incident management type
Supplier-defined controls
Incident management approach
We have policies and procedures in the manner of ITIL service management processes for all activities relating to our platform and can provide reports accordingly.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 to £2000 per server per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free trial account can be established depending on use case with appropriate constraints on usage (e.g. limited numbers of results, non persistent reports, etc.)

Service documents

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