enCircle Solutions Ltd.

enAct HR HCM Human Capital Management System

Not Oracle, SAP or IBM! enActHR HCM (Human Capital Management) highly configurable process management system with HR and HCM configuration supporting cross organisational workflows that are extensible and customiseable without any technical expertise. Your HR business people can finally own their HR business logic, without the need for expensive consultants.


  • Honest and open interactive workshops to plan detailed implementation plan
  • Comprehensive managed service without the up-sell or systems integrators
  • Starters, Leavers, Sickness, Overtime, Grade Changes, Maternity, Paternity, and more
  • Payroll integration with complex approval processes out of the box
  • Complex payroll patterns and calendars supported by intuitive configuration
  • Admin and Monitoring dashboards with automated workflow escalations
  • Business case development, benefits realisation and strategic alignment
  • Standard training and personal development processes specific to your needs.
  • Complex recruitment and retention processes integrated with existing rewards schemes
  • WebServices data export and reporting for analytics and Cloud integration


  • Rapid deployment of HR processes across the organisation supporting HCM
  • Increased accountability of HR approval and collaboration between stakeholders
  • Highly configurable HR system supporting all HR and Payroll processes
  • No need for expensive consultants or systems integrators
  • HCM that works in the way you need it to
  • Massively reduced costs compared to traditional HR and HCM systems
  • Lightweight, requiring far less compute resources than large vendor solutions
  • Scaleable architecture able to support any number of process instances
  • Make changes quickly, stage then release to live in hours
  • Remain compliant with evolving legislation through continuous process improvement


£1278.00 to £50000 per instance per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

3 6 8 2 1 1 9 6 8 7 0 4 2 9 0


enCircle Solutions Ltd.

Darren Woods



Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements Computing platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to questions immediately but always within 4 hours.

Standard working hours: Monday-Friday 9:00 to 17:30.

- P1 Critical (Service unavailable, or >70% users affected and no workaround): Immediate response, 1hr fix.
- P2 Major (Service degraded >30% users affected, difficult or no workaround available) : 1hr response, 2hr fix.
- P3 Medium (Component or module malfunction, simple workaround available) : 2hr response, 2hr fix.
- P4 Minor (Service request, feature enhancement, how to): 4hr response, 8hr fix.

NOTE: Weekends, public holidays and out of hours support available at additional cost. Elapsed times based on working hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Custom font sizes, high contrast options, screen reader compliant.

Keyboard Accessibility:-
Move focus to the next element [tab]
Move focus to the previous element [shift] [tab]
Move focus from messages* [up arrow] or [down arrow]
Move focus to the next section** [F6]
Move focus to the previous section*** [shift] [F6]
Take action or "click" on buttons [space]
Take action or "click" on links [enter]
Close windows, menus or the message field [escape]

*Using a screen reader, you may need to toggle the virtual cursor.
**If using in a browser, use .
***If using in a browser, use .

Reading messages
Press [F6] to move to the message window.
Press [up arrow] or [down arrow] to navigate between individual messages.
Or use any of these keys:

• [page up] or [page down] to move up or down.
• [home] to go to the oldest message.
• [end] to go to the most recent message.
• [space bar] to scroll through messages.

Interact with messages
Press [F6] to move to the message window.
Press [up arrow] or [down arrow] to navigate between messages.
When focused on a message, press [tab] to scroll through items.
Press [enter] to select.
Onsite support Yes, at extra cost
Support levels We provide comprehensive managed services to ensure the smooth running of cloud systems and software. Our team of experienced staff have an obsessive approach to support, ensuring end users are delighted by the services they are consuming. We support both buyer services and third party services provided by companies such as Microsoft, Memset, Amazon and Google (to name just a few). Private cloud / hybrid hosted solutions are also supported, e.g. where client support teams are over capacity or lacking experience in the particular software or service in question. We provide Open Source software support, including code audits and quality assurance, vulnerability assessment and monitoring. We provide an educated interface between clients and third party organisations, ensuring prompt communication and resolution of bugs, problems and known errors.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Through online or onsite workshops and training sessions.
Service documentation No
End-of-contract data extraction We provide encrypted extracts of data to end users as needed during and at end of service contract.
End-of-contract process No additional costs, all off-boarding requirements are included in the price.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive screen sizes presenting menus and elements in different structures.
Service interface No
What users can and can't do using the API Web services WSDLs
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Processes, Forms and Business rules are all customisable by non technical business users.


Independence of resources Services are configurable and customiseable by each client and hosting on separate VMs or on-premises private clouds. For core changes and enhancements, regular user groups are formed to reach consensus.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Through standard web interfaces.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.98%
Approach to resilience Multiple web clusters, firewalls and WAFs
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Via SSH keys
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 31/09/2018
What the ISO/IEC 27001 doesn’t cover Physical data centres
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Strict change governance through ISO 2000 and ITIL procedures
Vulnerability management type Supplier-defined controls
Vulnerability management approach Each system component is monitored for known vulnerabilities and patched immediately with relevant roll back procedures in place.
Protective monitoring type Undisclosed
Protective monitoring approach Data breach and intrusion detection, responded and disclosed immediately
Incident management type Undisclosed
Incident management approach ITIL and ISO 2000 procedures.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)


Price £1278.00 to £50000 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial All functions

Service documents

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