Vysiion Ltd

O365 with Mail and Advanced Threat Protection

Vysiion’s Managed Microsoft Office365 (O365) and Advanced Threat Protection Service offers a modern cloud-based alternative to managing your organisation’s email and email security, as well as incorporating provision and protection for key productivity suite applications.


  • Cloud based virtual desktop infrastructure based on Citrix
  • Customisable options
  • Secure data in transit
  • Accreditable up to OFFICIAL
  • Centrally managed corporate desktop


  • Increased flexibility for a mobile or remote workforce
  • Secure managed desktop environment
  • Enables cost savings over traditional desktop solutions
  • Reduced overhead of desktop management


£15 per licence per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

3 6 7 3 0 8 1 7 5 7 2 2 9 8 5


Vysiion Ltd

Caroline Andrewes

01249 446500


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Any hosting or core infrastructure service.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
System requirements
  • Customer supplied and supported End User Devices
  • Compatible customer provided backend infrastructure and applications

User support

Email or online ticketing support
Email or online ticketing
Support response times
Bespoke SLAs agreed with the customer.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
Vysiion provide a range of service levels depending on the desire of the buyer. A Service Delivery Manager is assigned and cloud support engineers and architects are on hand to support the end customer.
Support available to third parties

Onboarding and offboarding

Getting started
The solution will be implemented in agreement with the customer and a bespoke training package provided based on the customer requirements which could include onsite or remote training and documentation.
Service documentation
Documentation formats
End-of-contract data extraction
This is a service to access customer data rather than hold it explicitly. However Citrix customisation data can be deleted.
End-of-contract process
The Citrix VDI service will be terminated and all customisation data will be deleted.
The customer will be responsible for removing Citrix client and server software from their own assets.

Using the service

Web browser interface
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
Customisation available
Description of customisation
The following Citrix services will be customised by Vysiion following collaboration and agreement with the customer during the design process or on request whilst in support:-

- Virtual apps and desktops
- Secure Gateway
- Web application firewall
- End point management
- User access and permissions


Independence of resources
Vysiion uses Citrix online services which requires that customer desktops and applications run on dedicated servers. This ensures that their service is not affected by other customers' use of the service.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other data at rest protection approach
All customer data is held within their own hosting facility. The service provides a remote access solution to this customer held data.
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
No customer data is held on the Vysiion service so therefore there is none to export.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.5% availability calculated on a monthly basis
Approach to resilience
The service operates across multiple data centres, further information is available on request.
Outage reporting
Vysiion alert customers via email of any planned outages.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Vysiion adopts the principle of least privilege to ensure that users are only provided with the level of access appropriate to their role.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
In line with ISO27001 accreditation and governance procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow ITIL 3 aligned Change and Configuration processes for all changes All changes to infrastructure and systems are managed through these processes ensuring that standardised methods and procedures are followed for all. The process ensures that all changes are formally assessed, authorised and controlled to minimise any adverse service impact. Our Change Advisory Board assess and validates all Changes from a business, technical, security and delivery perspective, drawing on subject matter experts when required. A Forward Schedule of Change is maintained.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We work closely with officially appointed security advisors/accreditation bodies, comply with current legislation/standards e.g. NCSC guidelines. We are registered with NCSC Cyber-security Information Sharing Partnership (CiSP), to exchange cyber threat information in real time/increase situational awareness and receive information about potential threats via suppliers e.g. Microsoft. We deploy automated tools for vulnerability monitoring. Alerts are immediately investigated by an engineer and any identified threats immediately removed from the network to eliminate the risk of potential infection. Critical patches are tested on a sand-boxed device on-receipt and deployed across the infrastructure once proven to achieve maximum cover with minimum business impact.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring will be carried out in line with the customer's existing processes. Vysiion can provide an additional protective monitoring service if required.
Incident management type
Supplier-defined controls
Incident management approach
Vysiion has a well-defined ITIL 3 aligned incident management process with a 24/7 service desk and a comprehensive service toolset that allows incidents to be raised by phone, email and portal. Incident reports are regularly provided by email and users can log on to the portal at any time to get the status of an incident. Customer satisfaction surveys are carried out on closure of an incident.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)


£15 per licence per month
Discount for educational organisations
Free trial available
Description of free trial
A 30 day free trial is available

Service documents

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