MS INFOTECH LTD.

Managed Cloud Services

We provide hosting services for any kind of applications to various cloud solutions like AWS, Azure, Google Cloud etc.

Features

  • Cloud Hosting Services
  • Application development
  • Digital Transformation
  • Agile
  • Data
  • Cybersecurity

Benefits

  • Deploy the application to the cloud and provide maintenance support
  • Develop a custom applications with a multidisciplinary team
  • Our services enable digital transformation in your business flow
  • Agile development allows rapid software development
  • Our data science experts provides best insights of your data
  • Implement cyber security best practices
  • Containerize deployment strategy via infrastructure as Code

Pricing

£200 to £600 a person a day

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@msit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 6 7 2 9 5 1 1 6 1 3 8 3 0 1

Contact

MS INFOTECH LTD. Shital Jamod
Telephone: +44 14425 54594
Email: contact@msit.co.uk

Service scope

Service constraints
Services availability depends on cloud service provides i.e. AWS, Azure, Google cloud etc
System requirements
  • All software licenses should be purchased by buyers
  • Internet Connectivity
  • Depending on application architecture

User support

Email or online ticketing support
Email or online ticketing
Support response times
All kind of support provided based on support agreement, SLA defined based on priority of requests. For example ( High - within 2 hours, medium within 8 hours and low within 2-3 days)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We have chatbot service, we can allocate dedicated staff based on project requirement to provide web support.
Web chat accessibility testing
We have few clients who are currently enrolled for this service and have chatbot accounts provided to them.
Onsite support
Onsite support
Support levels
We provide dedicated full time support or part time support based on project.

Support levels can be defined based on project requirements

Resources can be assigned based on complexity of the project as well as based on delivery timeline
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a dedicated team of engagement manager, technical staffs, business analysts etc based on project requirements during application delivery phase

We provide hands-on training, documentation and onsite support (if needed) during the application maintenance phase
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide a complete backup of all the resources and documentation for restoring them on any other platform at end of contract
End-of-contract process
End of the contract follows the terms and conditions mentioned in call of the contract document

Using the service

Web browser interface
Yes
Using the web interface
We utilize the latest industry-standard to collaborate like slack, Jira, confluence, Microsoft office tools etc with various clients

Users can reach out to daily support requests, we provide dedicated account for each clients

We provide dedicate application monitoring via various tools like Opegiene, pager duty etc
Web interface accessibility standard
None or don’t know
How the web interface is accessible
We provide dedicate client area to all our customers to support their daily needs and collaboration of documents
Web interface accessibility testing
We havent done testing of web interface yet, however we follow industry best practices.
API
Yes
What users can and can't do using the API
All major cloud service providers have API for their services
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
All major cloud service providers have CLI for their services

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
We implement auto scaling based on resource needs so with demand resources will automatically scaled up or down
Usage notifications
Yes
Usage reporting
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS, Microsoft Azure, Google Cloud, Digital Ocean, etc

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Databases
  • Source code ( infrastructure and application)
  • Documentation
Backup controls
We configure backups based on user requirements
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs are depending on service priority mentioned in the call of contract document

In case of missing SLA, we provide compensation to client in terms of extra services and free support
Approach to resilience
We provide consultancy on best usage of well known cloud providers which are already resilient in terms of their backup services
Outage reporting
A public dashboard
email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
We make sure that only resources assigned to particular project have access to all communicate mediums and we do full audit trail every month.

All resources use multi factor authentication to login on any platform we provide them to work.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
We are following all security governance best practices, however we are in process of getting certified on security governance.
Information security policies and processes
We are following NDA mentioned in the call of contract document

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We provide full documentation of all our services and we manage changes of any of the services via agile tools with audit logs

We maintain at least three different environments of live services so before applying any changes we test those changes minimum 2 times on separate environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We conduct penetration testing before launching any service and we also schedule pen test after certain period on all live services

We do not expose any critical infrastructure on public internet

Our cyber security trained staff maintains patching and threat management on all infrastructure.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We implement live dashboard to scan and report any threat. We use certain third party softwares to identify potential compromises.

We have alerts system configured in case of compromises and we respond high priority alerts immediately (24x7)
Incident management type
Supplier-defined controls
Incident management approach
We are using various tools like Jira, Confluence, Slack, Opsgiene, Pager duty etc which provides us better process to manage any incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
AWS, Microsoft Azure, Google Cloud, etc
How shared infrastructure is kept separate
Different organisations have separate accounts which provides highest level of isolation

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We are using cloud hosting which are adhering all standards

Pricing

Price
£200 to £600 a person a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trial subscriptions are available from cloud service providers

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@msit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.