LookingLocal - Kirklees Council

ScanStation

ScanStation is an Android app enabling customers to self-scan documents to support a range of government services; housing benefit, CTR, bus passes, blue badges etc. A combined software and furniture solution, ScanStation ensures quality images every time, can integrate with any back-end system and is a simple, accessible customer-focused solution.

Features

  • Dual Android app and secure furniture solution
  • Enhanced camera functionality ensures quality images every time
  • All files are delivered with corresponding metadata
  • Integrated with Anite GIM - can integrate with other solutions
  • Enables UPRN (NLPG Unique Property Reference Number) real-time look-up
  • Complies with data protection/information security regulations
  • Ability to generate PDFs from individual image files
  • Uses the latest tablets to ensure longest shelf life
  • App can be deployed anywhere there is wifi
  • No personal data/images are saved on the device

Benefits

  • Reduces face to face contact / enables self-service
  • Supports all services that require scanned supporting documents
  • Shortens the end-to-end application timeframe
  • Per scan saving of £3.66 (council customer service centre model)
  • ROI calculator available to show savings potential
  • Year on year savings
  • Simple, non-technical, accessible app on known technology
  • PDF generation from individual image files eases handling multi-page proofs
  • Enables advocates/family/friends to progress claims on applicants behalf
  • Potential for 50%-80% of supporting documents to be self-scanned

Pricing

£14000 to £44000 per licence per year

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

366908435789036

LookingLocal - Kirklees Council

Guy Giles

0845 434 8540

guy.giles@lookinglocal.gov.uk

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers Yes
Support availability 9am to 5pm Mon-Fri
Standard support response times 2 hours
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported Yes
Service provisioning time Depending on requirements self-service provisioning can be supported with deployment times around 10 days
Service deprovisioning time 2-3 days to allow for data destruction

Open source

Open source
Open-source software used and supported No

API access

API access
API access available and supported Yes
API type RESTful

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to
  • Internet
  • Public Services Network (PSN)

Access

Access
Supported web browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported Yes
Supported devices
  • Smartphone
  • Tablet

Identity standards

Identity standards
Identity standards your service uses OAuth2

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier None of the above
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider EU, assured by Service provider assertion
Datacentre protection Yes, assured by Service provider assertion
Data-at-rest protection
Secure data deletion CESG or CPNI-approved erasure process, assured by Service provider assertion
Service availability 99.98%, assured by Service provider assertion

Separation between consumers

Separation between consumers
Cloud deployment model Public cloud, assured by Service provider assertion
Type of consumer Anyone - public, assured by Service provider assertion
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Assurance of service design

Governance

Governance
Governance framework No, assured by Independent validation of assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Independent validation of assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published Yes, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Independent validation of assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent testing of implementation
User access control through support channels Yes, assured by Independent testing of implementation

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Independent testing of implementation
Administrator permissions No, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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