LookingLocal - Kirklees Council

ScanStation

ScanStation is an Android app enabling customers to self-scan documents to support a range of government services; housing benefit, CTR, bus passes, blue badges etc. A combined software and furniture solution, ScanStation ensures quality images every time, can integrate with any back-end system and is a simple, accessible customer-focused solution.

Features

  • Dual Android app and secure furniture solution
  • Enhanced camera functionality ensures quality images every time
  • All files are delivered with corresponding metadata
  • Integrated with Anite GIM - can integrate with other solutions
  • Enables UPRN (NLPG Unique Property Reference Number) real-time look-up
  • Complies with data protection/information security regulations
  • Ability to generate PDFs from individual image files
  • Uses the latest tablets to ensure longest shelf life
  • App can be deployed anywhere there is wifi
  • No personal data/images are saved on the device

Benefits

  • Reduces face to face contact / enables self-service
  • Supports all services that require scanned supporting documents
  • Shortens the end-to-end application timeframe
  • Per scan saving of £3.66 (council customer service centre model)
  • ROI calculator available to show savings potential
  • Year on year savings
  • Simple, non-technical, accessible app on known technology
  • PDF generation from individual image files eases handling multi-page proofs
  • Enables advocates/family/friends to progress claims on applicants behalf
  • Potential for 50%-80% of supporting documents to be self-scanned

Pricing

£14000 to £44000 per licence per year

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

366908435789036

LookingLocal - Kirklees Council

Guy Giles

0845 434 8540

guy.giles@lookinglocal.gov.uk

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers Yes
Support availability 9am to 5pm Mon-Fri
Standard support response times 2 hours
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported Yes
Service provisioning time depending on requirements self-service provisioning can be supported with deployment times around 10 days
Service deprovisioning time 2-3 days to allow for data destruction

Open source

Open source
Name Content
Open-source software used and supported No

API access

API access
Name Content
API access available and supported Yes
API type RESTful

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to
  • Internet
  • Public Services Network (PSN)

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported Yes
Supported devices
  • Smartphone
  • Tablet

Identity standards

Identity standards
Name Content
Identity standards your service uses OAuth2

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier None of the above
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service
  • TLS (HTTPS or VPN) version 1.2 or later
  • Legacy SSL or TLS (HTTPS or VPN)
Assured by CESG-assured components

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location EU
Data management location UK
Legal jurisdiction of service provider EU
Datacentre protection Yes
Data-at-rest protection CPA Foundation-grade assured components
Secure data deletion CESG or CPNI-approved erasure process
Service availability 99.98

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Public cloud
Type of consumer Anyone - public
Services separation Yes
Services management separation Yes, assured by assurance of service design

Governance

Governance
Name Content
Governance framework No, assured by independent validation of assertion

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes, assured by independent validation of assertion

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales Yes

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published Yes

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements Yes, assured by independent validation of assertion
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring Yes

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes, assured by independent testing of implementation
User access control through support channels Yes, assured by independent testing of implementation

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes, assured by independent testing of implementation
Administrator permissions No

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls
  • Username and two-factor authentication
  • Authentication federation
  • Username and password

Secure service administration

Secure service administration
Name Content
Service management model Direct service management

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method
  • Corporate/enterprise devices
  • Partner devices
  • Unknown devices
Training Yes
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