Telefonica UK Limited

SentinelOne Core & SentinelOne Complete from O2

SentinelOne Endpoint Protection Platform unifies prevention, detection, and response in a single agent powered by machine learning and automation. It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities, and complete visibility with full-context, real-time forensics.

Features

  • EPP (Endpoint Protection)
  • EDR (Endpoint Detection and Response)
  • HIPS
  • AntiMalware
  • Anti Exploit
  • Behavioural AI
  • File based AI
  • Vulnerability / Risk Management

Benefits

  • Autonomous multi-layered prevention covering all attack vectors, even when offline
  • Machine-learning technology, not relying on signatures or daily/weekly-updates or recurring-scans
  • Mitigation of the full context of malicious activity
  • Real time Forensic Information
  • IOC Threat Hunting
  • Cross-platform visibility into endpoints- Windows, Mac and Linux
  • Visibility into encrypted traffic URL traffic
  • Visibility on all applications and running processes
  • Recovery and Rollback
  • API integrations with third party security products

Pricing

£9.72 to £26.72 a user a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

3 6 6 7 9 9 7 7 5 0 1 2 1 9 5

Contact

Telefonica UK Limited Neil Cruden
Telephone: 07872015506
Email: g-cloud_framework@o2.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Windows/Mac or Linux

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1_ Urgent: 2 hours (Web/E-mail/Phone)

Priority 2 _ High: 6 hours (Web/E-mail/Phone)

Priority 3 - Normal: 12 hours (Web/E-mail/Phone)

Priority 4 _ Low: 48 hours (Web/E-mail/Phone)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
First, second & third line vendor supprt - either 8x5 or 24x7
Support available to third parties
No

Onboarding and offboarding

Getting started
Training or self guided tools
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
API functionality enables a complete data dump of the management platform, including AD/grouping information, threat information and historical data.
End-of-contract process
Customer is given the opportunity to vacate the platform, with all functionality enabled up until the end of the contract. The tools to download their data are provided at the start of the contract, so as to enable true business intelligence.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
The entire platform has been designed from a grounds up perspective to be completely API compatible. This includes all operations, activities and functionality of the product.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Dynamic instance sizing on cloud hosted platform ensures full service capability.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
SentinelOne

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Please contact O2 for additional information.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Use of the API and SentinelOne provided tools enable full data export at any time.
Data export formats
  • CSV
  • Other
Other data export formats
  • SMTP
  • Syslog
  • API
Data import formats
Other
Other data import formats
Not applicable to the service

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
HTTPS, HSTS.
Data protection within supplier network
Other
Other protection within supplier network
Please contact O2 for additional information.

Availability and resilience

Guaranteed availability
AWS SLA 99.9%
Approach to resilience
Usage of AWS platform ensures cross DC/Country resiliency and response.
Outage reporting
Service management function included in Customer Success function.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
2-Factor authentication, SAML, Static Password
Access restrictions in management interfaces and support channels
Please contact O2 for additional information.
Access restriction testing frequency
Never
Management access authentication
Other
Description of management access authentication
Please contact O2 for additional information.

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Tbc
Information security policies and processes
Tbc

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Tbc
Vulnerability management type
Undisclosed
Vulnerability management approach
Tbc
Protective monitoring type
Undisclosed
Protective monitoring approach
Tbc
Incident management type
Undisclosed
Incident management approach
Tbc

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9.72 to £26.72 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Proof of Concept

Service documents