Mozaic-Services Limited

ServiceNow Managed Service

A Service which provides you with 1st, 2nd and 3rd line support for your ServiceNow platform, and offering you the opportunity to augment with a development capability on a dedicated resource basis to deal with project and initiative peaks and troughs.

Features

  • Three levels of service: Basic, Professional, Premium
  • Basic: Organisations with minimal platform change but requiring operational support
  • Professional: Organisations with a moderate roadmap of change
  • Premium: Organisations with a demanding and complex roadmap of NowPlatform
  • On-demand provision of dedicated resource to deliver rapidly.

Benefits

  • Delivery of an effective ServiceNow solution in-line with your vision.
  • Provision of experienced and certified ServiceNow professionals
  • Uses industry and operational experience to ensure validity of design.
  • Rapid issue resolution by operationally experienced System Administrators
  • Flexible resource provision tailored to demand
  • Predictability on forecasted spend
  • Platform forward capability knowledge supporting upgrades to latest software versions
  • Swift implementation of new features

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 6 5 6 1 5 7 7 3 6 3 9 7 6 5

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
Development of a comprehensive plan to manage your ServiceNow platform is an integral element of this service.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
ServiceNow

Training

Training service provided
Yes
How the training service works
Mozaic are able to provide training for any aspects of your ServiceNow Solution.
Training is tied to specific services
Yes
Services the training service works with
ServiceNow

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and performance testing of your ServiceNow Solution is included in our service depending on the level of service required.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mozaic are able to support your ServiceNow Solution on an ongoing basis, post implementation.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ServiceNow

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.