Mozaic-Services Limited
ServiceNow Managed Service
A Service which provides you with 1st, 2nd and 3rd line support for your ServiceNow platform, and offering you the opportunity to augment with a development capability on a dedicated resource basis to deal with project and initiative peaks and troughs.
Features
- Three levels of service: Basic, Professional, Premium
- Basic: Organisations with minimal platform change but requiring operational support
- Professional: Organisations with a moderate roadmap of change
- Premium: Organisations with a demanding and complex roadmap of NowPlatform
- On-demand provision of dedicated resource to deliver rapidly.
Benefits
- Delivery of an effective ServiceNow solution in-line with your vision.
- Provision of experienced and certified ServiceNow professionals
- Uses industry and operational experience to ensure validity of design.
- Rapid issue resolution by operationally experienced System Administrators
- Flexible resource provision tailored to demand
- Predictability on forecasted spend
- Platform forward capability knowledge supporting upgrades to latest software versions
- Swift implementation of new features
Pricing
£380 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aileen.coull@mozaic.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
3 6 5 6 1 5 7 7 3 6 3 9 7 6 5
Contact
Mozaic-Services Limited
Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net
Planning
- Planning service
- Yes
- How the planning service works
- Development of a comprehensive plan to manage your ServiceNow platform is an integral element of this service.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- ServiceNow
Training
- Training service provided
- Yes
- How the training service works
- Mozaic are able to provide training for any aspects of your ServiceNow Solution.
- Training is tied to specific services
- Yes
- Services the training service works with
- ServiceNow
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Quality Assurance and performance testing of your ServiceNow Solution is included in our service depending on the level of service required.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Mozaic are able to support your ServiceNow Solution on an ongoing basis, post implementation.
Service scope
- Service constraints
- Our service does not have any constraints.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ServiceNow
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £380 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aileen.coull@mozaic.net.
Tell them what format you need. It will help if you say what assistive technology you use.