ServiceNow Managed Service
A Service which provides you with 1st, 2nd and 3rd line support for your ServiceNow platform, and offering you the opportunity to augment with a development capability on a dedicated resource basis to deal with project and initiative peaks and troughs.
- Three levels of service: Basic, Professional, Premium
- Basic: Organisations with minimal platform change but requiring operational support
- Professional: Organisations with a moderate roadmap of change
- Premium: Organisations with a demanding and complex roadmap of NowPlatform
- On-demand provision of dedicated resource to deliver rapidly.
- Delivery of an eﬀective ServiceNow solution in-line with your vision.
- Provision of experienced and certified ServiceNow professionals
- Uses industry and operational experience to ensure validity of design.
- Rapid issue resolution by operationally experienced System Administrators
- Flexible resource provision tailored to demand
- Predictability on forecasted spend
- Platform forward capability knowledge supporting upgrades to latest software versions
- Swift implementation of new features
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