Chemdoc

Safety Manager

Safety Manager is a comprehensive SaaS solution that allows you to manage health and safety in your organisation effectively.
Plan, manage and implement, in a single, highly flexible tool designed to support the way you work. Build and customise checklists, conduct inspections, assign actions and report accidents.

Features

  • Accident and incident reporting
  • Coshh & SDS management
  • Risk Assessments completion
  • Action Management
  • Training tracking
  • Audit and inspection tools
  • Risk Assessments completion
  • Customisable templates
  • Document management
  • Event Management

Benefits

  • Engage employees across your organisation
  • Real time analytics and reporting
  • Customisable templates for you needs
  • Intuitive and easy to use
  • Easy Set up for your organisation
  • Integrated across all modules
  • Collaborative
  • Health and Safety compliance
  • Industry proven - over 5,500 customers and 80 industries
  • Centralise you health and safety data.

Pricing

£9 to £30 per person per month

Service documents

Framework

G-Cloud 11

Service ID

3 6 4 5 6 4 4 7 4 1 4 9 8 4 2

Contact

Chemdoc

Henry Mooney

020 8133 4551

henry.mooney@ecoonline.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No constraints.
System requirements
Supported web browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
The support desks are open Monday - Friday 9am - 5pm (GMT). We respond to questions with 2 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
EcoOnline provides the following standard support to all clients:
- Email Support: Available for all Users for technical issues or general queries.
- All clients are assigned an account manager.
- Phone supoort: 9am-5pm GMT Monday to Friday.
-0n-site support is charged depending on the client requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The following is the onboarding process:
1. Appoint an Account Manager.
2. Import employees information and other critical data.
3. Provide one day onsite support and training.
4. Provide supporting documentation for onboarding including:
- set up guide.
- intuitive help feature.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
EcoOnline manually export data and provide it to the client within 21 days of the contract expiring. All data is permanently deleted within 30 days of the contract ending.
End-of-contract process
At the end of the contract there are no additional costs unless the client requires onsite work to be completed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is available as both a responsive web design and apps for IOS and Andriod.
Service interface
Yes
Description of service interface
The service is available via a web platform and the interface is a responsive web design.
Accessibility standards
None or don’t know
Description of accessibility
Not Known
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
The web platform can be rebranded with their Organisation logos.
Users can build and customise their own templates to those used in their own organisation.
They can customise by building their own forms to fit their organisation.
Any user can customise the templates so long as they have the permission within their organisation.

Scaling

Independence of resources
All users on the system are logged into the application with unique sessions and all user data is controlled independently.

Robust servers are in place with load balancers and firewalls at hosted facilities with full redundancy. Automated logging and alarm routines are in place to detect threats or system malfunction.

We have a 99.8% uptime guarantee, but an actual uptime record well above 99%.

Analytics

Service usage metrics
Yes
Metrics types
We provide metrics on application usage such as member usage, document / module metrics, issue / response metrics on a request basis though our customer success team and / or account managers
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Through the Reports module users have the ability to run reports and export report data in csv format. Users also have the ability to export charts where chart reports are provided.

Users can depending on their pricing package request reports to be created from account managers / customer success management.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have a 99.8% uptime guarantee, but an actual uptime record well above 99%.
Approach to resilience
Our hosting provider has:
• Layered server architecture with Load Balancers and Firewalls
• Full redundancy, servers in two separate physical locations.
• Full back up and disaster recovery
• Automated logging and alarm routines to detect threats or system malfunction
• Strong physical access barriers for access to the servers.

Code is developed with OWASP top 10 in mind.
OWASP specifies the current high threat attack vectors which software development companies should protect themselves from.
To mention a few, this includes prevention against
• Cross server request forgery (CSRF)
• SQL injection
• Session highjacking
• Man in the middle attacks
• Javascript injection

We also have distinct security around all objects in the system mapped to the specific customer, preventing any kind of customer data overlap or cross customer data leak.
Outage reporting
Outages are reported on our public site which is separate to this service application. Depending on the severity level of the outage/downtime (Scheduled Regular Maintenance, Emergency) clients will be notified via email.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The service provides strict access control to modules and clients setup with administration access can manage can grant access to their own employees / users on the platform. Only these top level users have access to update the access right of other users belonging to their organisation. The service allows for various access levels which can be assigned to individual users. Access can also be granted to different sites within an organisation to allow segregation of data within an organisation.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
All of our hosting providers are 27001 certified.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are applying the OWASP security principles to designing our software.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The application uses a version control system for version control and source code handling. There is no source code exposure. Automated tools are used for building and deploying. The version control system ensures all changes are recorded are tracked.

All development changes are passed through Quality Assurance (QA) before release. Once approved the changes are tagged for version control and released. Pervious versions of application and configuration are archived for rollback if necessary.

Our Quality Management System (QMS) meets the requirements of the International Standard ISO 9001:2015.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Code is developed with OWASP top 10 in mind.
OWASP specifies the current high threat attack vectors which software development companies should protect themselves from.
To mention a few, this includes prevention against
• Cross server request forgery (CSRF)
• SQL injection
• Session highjacking
• Man in the middle attacks
• Javascript injection
In addition, all permissions and rights are double checked server-side to prevent client manipulation.
All deviations are followed up and threats closed. New tests will be conducted at regular intervals to ensure a high level of security and patches are deployed in line with continuous delivery.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Server alarms / notifications are setup to detect potential security issues and these are logged and /or emailed to admins. Regular penetration tests are conducted to ensure any vulnerabilities (in line with OWASP security principles) are identified and resolved. Tools such as Uptime Robot are used for monitoring uptime / availability / https monitoring. Issues are logged to our issue tracking system and response times to critical issues set at 4h.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are managed in line with our internal process / procedures for reporting and resolving incidents. Once a incident is identified it is immediately logged to our issue tracking system and all responsible persons are automatically notified. Incidents are prioritised and resolved according to our pre-defined response times associated with different priority levels.

Users can report incidents via email, phone (during designated working hours), web chat or through the service portal.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9 to £30 per person per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
There is a 14 day free trial with unlimited access to all modules (except chemicals).
Link to free trial
https://safetymanager.ecoonline.com/index.php/site/signup/

Service documents

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