Chemdoc

Safety Manager

Safety Manager is a comprehensive SaaS solution that allows you to manage health and safety in your organisation effectively.
Plan, manage and implement, in a single, highly flexible tool designed to support the way you work. Build and customise checklists, conduct inspections, assign actions and report accidents.

Features

  • Accident and incident reporting
  • Coshh & SDS management
  • Risk Assessments completion
  • Action Management
  • Training tracking
  • Audit and inspection tools
  • Risk Assessments completion
  • Customisable templates
  • Document management
  • Event Management

Benefits

  • Engage employees across your organisation
  • Real time analytics and reporting
  • Customisable templates for you needs
  • Intuitive and easy to use
  • Easy Set up for your organisation
  • Integrated across all modules
  • Collaborative
  • Health and Safety compliance
  • Industry proven - over 5,500 customers and 80 industries
  • Centralise you health and safety data.

Pricing

£9 to £30 per person per month

Service documents

G-Cloud 11

364564474149842

Chemdoc

Henry Mooney

020 8133 4551

henry.mooney@ecoonline.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No constraints.
System requirements Supported web browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The support desks are open Monday - Friday 9am - 5pm (GMT). We respond to questions with 2 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels EcoOnline provides the following standard support to all clients:
- Email Support: Available for all Users for technical issues or general queries.
- All clients are assigned an account manager.
- Phone supoort: 9am-5pm GMT Monday to Friday.
-0n-site support is charged depending on the client requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The following is the onboarding process:
1. Appoint an Account Manager.
2. Import employees information and other critical data.
3. Provide one day onsite support and training.
4. Provide supporting documentation for onboarding including:
- set up guide.
- intuitive help feature.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction EcoOnline manually export data and provide it to the client within 21 days of the contract expiring. All data is permanently deleted within 30 days of the contract ending.
End-of-contract process At the end of the contract there are no additional costs unless the client requires onsite work to be completed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application is available as both a responsive web design and apps for IOS and Andriod.
Accessibility standards None or don’t know
Description of accessibility Not Known
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation The web platform can be rebranded with their Organisation logos.
Users can build and customise their own templates to those used in their own organisation.
They can customise by building their own forms to fit their organisation.
Any user can customise the templates so long as they have the permission within their organisation.

Scaling

Scaling
Independence of resources All users on the system are logged into the application with unique sessions and all user data is controlled independently.

Robust servers are in place with load balancers and firewalls at hosted facilities with full redundancy. Automated logging and alarm routines are in place to detect threats or system malfunction.

We have a 99.8% uptime guarantee, but an actual uptime record well above 99%.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide metrics on application usage such as member usage, document / module metrics, issue / response metrics on a request basis though our customer success team and / or account managers
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Through the Reports module users have the ability to run reports and export report data in csv format. Users also have the ability to export charts where chart reports are provided.

Users can depending on their pricing package request reports to be created from account managers / customer success management.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We have a 99.8% uptime guarantee, but an actual uptime record well above 99%.
Approach to resilience Our hosting provider has:
• Layered server architecture with Load Balancers and Firewalls
• Full redundancy, servers in two separate physical locations.
• Full back up and disaster recovery
• Automated logging and alarm routines to detect threats or system malfunction
• Strong physical access barriers for access to the servers.

Code is developed with OWASP top 10 in mind.
OWASP specifies the current high threat attack vectors which software development companies should protect themselves from.
To mention a few, this includes prevention against
• Cross server request forgery (CSRF)
• SQL injection
• Session highjacking
• Man in the middle attacks
• Javascript injection

We also have distinct security around all objects in the system mapped to the specific customer, preventing any kind of customer data overlap or cross customer data leak.
Outage reporting Outages are reported on our public site which is separate to this service application. Depending on the severity level of the outage/downtime (Scheduled Regular Maintenance, Emergency) clients will be notified via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The service provides strict access control to modules and clients setup with administration access can manage can grant access to their own employees / users on the platform. Only these top level users have access to update the access right of other users belonging to their organisation. The service allows for various access levels which can be assigned to individual users. Access can also be granted to different sites within an organisation to allow segregation of data within an organisation.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications All of our hosting providers are 27001 certified.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are applying the OWASP security principles to designing our software.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The application uses a version control system for version control and source code handling. There is no source code exposure. Automated tools are used for building and deploying. The version control system ensures all changes are recorded are tracked.

All development changes are passed through Quality Assurance (QA) before release. Once approved the changes are tagged for version control and released. Pervious versions of application and configuration are archived for rollback if necessary.

Our Quality Management System (QMS) meets the requirements of the International Standard ISO 9001:2015.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Code is developed with OWASP top 10 in mind.
OWASP specifies the current high threat attack vectors which software development companies should protect themselves from.
To mention a few, this includes prevention against
• Cross server request forgery (CSRF)
• SQL injection
• Session highjacking
• Man in the middle attacks
• Javascript injection
In addition, all permissions and rights are double checked server-side to prevent client manipulation.
All deviations are followed up and threats closed. New tests will be conducted at regular intervals to ensure a high level of security and patches are deployed in line with continuous delivery.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Server alarms / notifications are setup to detect potential security issues and these are logged and /or emailed to admins. Regular penetration tests are conducted to ensure any vulnerabilities (in line with OWASP security principles) are identified and resolved. Tools such as Uptime Robot are used for monitoring uptime / availability / https monitoring. Issues are logged to our issue tracking system and response times to critical issues set at 4h.
Incident management type Supplier-defined controls
Incident management approach All incidents are managed in line with our internal process / procedures for reporting and resolving incidents. Once a incident is identified it is immediately logged to our issue tracking system and all responsible persons are automatically notified. Incidents are prioritised and resolved according to our pre-defined response times associated with different priority levels.

Users can report incidents via email, phone (during designated working hours), web chat or through the service portal.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £9 to £30 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial There is a 14 day free trial with unlimited access to all modules (except chemicals).
Link to free trial https://safetymanager.ecoonline.com/index.php/site/signup/

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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