Differentia Consulting

BI/EPM - Qlik Solution (Qlik Sense Enterprise, QlikView, NPrinting)

Differentia Consulting is an established Qlik Business Intelligence (BI) Managed Services provider, delivering hosted/managed solutions for self-service data-visualisation, guided-analytics applications, embedded analytics and reporting. Delivering #SmarterBI solutions covering major technologies including Oracle EBS; utilising Qlik Sense, QlikView, NPrinting, Qlik-Connectors, Geo-Analytics, Qlik-DataMarket, Qlik-Training, Qlik-Support, Ping Alerting, Doorda Data, TimeXtender, Alteryx.

Features

  • Data Visualisation
  • Data Analysis & Collaboration
  • Data Integration & Migration
  • Data Enrichment
  • Dashboards & Score Cards
  • Mobile & Offline analytics
  • Reporting & Report distribution
  • Self Service Business Intelligence (BI)
  • Accessing, analysing and capturing data from multiple sources
  • Data Security & Compliance

Benefits

  • Deliver Insight by Exception
  • Simplified Visualisation of Data
  • Enable Decision Making by Exception
  • Enable Federated GDPR Compliant Data Access
  • Timely Delivery of Essential Decision Making Analyses
  • Enterprise-wide Data Visibility
  • Deliver Outcome Based Performance Monitoring
  • Single Version of the Truth, Semantic Data Layer
  • Adoption of Modern Data Warehouse Techniques
  • Self Service & Offline/Mobile BI

Pricing

£0.46 to £1400 per person per year

Service documents

Framework

G-Cloud 11

Service ID

3 6 3 0 6 2 1 6 3 4 0 4 9 0 8

Contact

Differentia Consulting

Donna Hopkins

+44 1494 622600

tenders@differentia.consulting

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to QlikView, Qlik Sense, Qlik Sense on Kubernetes, TimeXtender, Box, Splunk, K4 Analytics, GeoQlik, NPrinting, Qlik GeoAnalytics.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Support is constrained by the software providers' rules e.g. software releases and hardware configurations.
System requirements
  • HTML5 Compliant browser
  • Windows or Container service (Windows or Linux)

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 4hr response during work day, next working day. Work week - Mon - Fri excluding Bank Holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Microsoft Teams, Skype for Business or WebEx by prior arrangement.
Web chat accessibility testing Per Microsoft/Cisco documentation
Onsite support Yes, at extra cost
Support levels Depending on the solution and service package implemented, Differentia Consulting offers varying levels of support. Operating under SLA, Differentia Consulting has a support desk of highly experienced and certified engineers who are all UK based. Each support request will be assigned to a single point of contact. In addition to the single support contact, every client is allocated both an account manager and service delivery manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The following services form the basis of on-boarding a client. - Assigned Service Delivery Manager. - I S & R M (Initial Scope & Requirements Meeting). Meeting to cover off business and infrastructure requirements. - Training. Project team training needs assessed, and training delivered. - Implementation services delivered remotely or on-site. - Consulting services as required to deliver prototype and production ready applications. Delivered remotely or onsite. - Success management. We work closely with clients to ensure your initial project aims are met. - Annual reviews ensure evolving requirements are met.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Hard copy (at additional cost)
End-of-contract data extraction Where Differentia Consulting has engaged with a client to provision services, off-boarding will begin with a termination of service(s) meeting to agree off-boarding steps, which may include: - Return of data - Deletion of environments (hosting) - Removal of shared storage (access) - Agree ongoing communications - Audit (as required)
End-of-contract process Costs would be dependent upon services required (if any). At the end of our engagement, Differentia Consulting will work closely with the client to understand and support the termination process. Services for this would be charged on a time and materials basis, and may include: - Data Extraction charges - Licence charges - Consulting and Technical Services charges - Residual Managed Services charges - Outstanding commitment charges (e.g. hosting fees) All of the above are subject to appropriate notice as per the agreement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Layout is automatically modified to accommodate the user experience of different device types and screen real-estate.
Service interface Yes
Description of service interface There is a server based portal and a server based application management interface
Accessibility standards None or don’t know
Description of accessibility Qlik Sense provides accessibility features to help users interact with Qlik Sense. The default colour schemes in Qlik Sense are designed to provide high contrast for users with colour blindness. Qlik Sense also offers keyboard navigation and keyboard shortcuts to help you use Qlik Sense.
Accessibility testing Need hasn't arisen
API Yes
What users can and can't do using the API Qlik has multiple APIs for low level functions that enables a solution to be deployed without the need for the prescribed front end. Hence entirely possible to embed API integration for the construct of mash ups and similar browser based deployments.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The whole of Qlik can be customised from the APIs right up to the front end user experience. Typically users would tailor visualisation to suit requirement. Web Developers can build tailored offerings.

Scaling

Scaling
Independence of resources We design the config to meet the user requirements, both via virtual machine configuration or elastic cloud.

Analytics

Analytics
Service usage metrics Yes
Metrics types Governance dashboard and monitoring tools included. Different levels of monitoring and management services are available.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold QlikTech Inc., (and Partners e.g. Box, BlackBerry, TimeXtender, KTLabs)

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Directly from within the application, abiding by agreed process and compliance requirements, such that appropriate governance is adhered to.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • BIFF (xlsx)
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • ODBC
  • API
  • Web Call
  • JDBC
  • JSON
  • Xlsx
  • OLEDB

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% uptime. Service credits can be claimed.
Approach to resilience Available on request.
Outage reporting RSS/Email alerts and internal dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels User defined security models are deployed to meet the client requirements.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication Other: Via API

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date 18/11/2010
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials.
Information security policies and processes ISO 27001 equivalent

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach These are managed by a third party.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Software is provided that automatically assesses applications for vulnerabilities or deviations from best practices, and then produces a detailed list of security findings prioritised by level of severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring and logging is deployable for all services as needed.
Incident management type Supplier-defined controls
Incident management approach We have a data and information security policy to cover incident management. Users report incidents via our ticketing system. We assess, prioritise, manage and communicate. Incidents are escalated to a dedicated security compliance team. The compliance board meets regularly to discuss and record any incidents. Incident reports are communicated via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks NHS Network (N3)

Pricing

Pricing
Price £0.46 to £1400 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Various cloud and on-premise trial solutions are available. Can be arranged for up to 30 day intervals. Excludes one-time services.
Link to free trial https://www.differentia.consulting/qlik/products/qlik-sense-download-qlikview-download/

Service documents

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