Rapid Information Systems Ltd.

Rapid application platform

Rapid is an easy to use open source platform for creating powerful web, mobile, and form applications. It lowers the skillset required to build applications and supports collaboration, re-use and sharing, radically reducing development time and cost. It is highly flexible and any integration is possible.


  • Drag and drop, low code, application development
  • 100% browser-based, nothing to install
  • Easily create and integrate responsive web applications
  • Easily create offline mobile applications and progressive web apps
  • Easily create complex forms with save, resume, and summary
  • Open legacy systems with integration and modern UI
  • Easy to extend with custom code
  • Strong security with user roles and integration, for example AD
  • Modern reusable languages - HTML5, CSS3, JavaScript, jQuery, Java
  • Produces highly optimised code for scalability


  • Reduce time and cost of creating software
  • Create in house using less-skilled workers to produce amazing results
  • Keep full control of your software
  • Mobile working, integration, automation
  • Open and extend legacy systems
  • Supports agile, rapid prototyping, and remote working
  • Single platform for web, offline mobile, forms, webservice APIs
  • Quickly create applications for web, mobile, forms, and webservice APIs
  • Reduces overheads due to free / open source software
  • Radically reduces time to live for shorter development cycles


£5000 per instance per year

Service documents


G-Cloud 11

Service ID

3 6 0 3 9 1 4 3 3 7 0 9 5 7 7


Rapid Information Systems Ltd.

Rapid Information Systems



Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Whilst many completely stand-alone application are also developed with Rapid, it is often used to provide live two-way integration to multiple legacy systems, especially in social housing. For example joining up call centres with a single search and view of housing management, asset management, documents, sub-contractors, appointments, and more.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements
Chrome 20+, Firefox 17+, IE9+, Safari 6+

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 30 minutes 9-5, Monday to Friday. Weekend and out of hours support response within 1 hour, available at extra cost.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can chat, upload files, initiate screen share.
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Priority 1: Business Critical – The client requires urgent support to
perform its statutory duties.
Priority 2: Material Fault ‐ Interruption to normal service – The client is
still able to perform the majority of the statutory duties.
Priority 3: Cosmetic Fault
Priority 4: Change Request

No additional cost per standard levels. Engineer provided as necessary.
Support available to third parties

Onboarding and offboarding

Getting started
We provide onsite training, user documentation, and videos. Each new user receives a minimum of 2 days complimentary consultancy to help them make best use of the product.
Service documentation
Documentation formats
End-of-contract data extraction
On a per-request basis. It is also likely the data is already stored on users existing legacy back-office applications and database.
End-of-contract process
The contract includes annual support and maintenance. Additional costs can include bespoke build support (requiring investigation into customers' build or data), and any additional consultancy or training.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
We provide mobile clients for Android, iOS, and Windows Phone that allow Rapid apps to run completely offline as well as integrate with local hardware such as camera, GPS, phone, etc. We have also added progressive web app (PWA) support and all hardware integrated services previously available only through the mobile clients are now available though mobile browsers.
Service interface
Description of service interface
There is a secure administrative area where privileged users can monitor and administrate the service in considerable detail.
Accessibility standards
None or don’t know
Description of accessibility
Supports screen readers
Accessibility testing
What users can and can't do using the API
There are a number of tools within Rapid to create APIs. In addition existing Rapid actions can be called as webservices. This allows the setup of users, creation of apps, etc.
API documentation
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Rapid is a highly flexible application development platform. Apps are created by adding pages and arranging controls with events that fire actions. Controls can be arranged visually in pages by low-skillset users. Actions are visually added to events in the same easy to use tool. Advanced users can make their own controls and actions by modifying definition files. Actions have an additional Java class which can be programmed to perform any required task on the server backend.


Independence of resources
Each Rapid application instance is installed on it's own virtual machine.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are a variety of ways. Rapid is a flexible solution and can be made be made to export data from any user action. SOAP, RESTful, and JSON APIs are available too.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other protection within supplier network
Data-in-transit within the network is not currently protected. Should it be required by customers it would be TLS.

Availability and resilience

Guaranteed availability
Rapid aims for 99.95 percent uptime. Refunds on downtime can be negotiated.
Approach to resilience
This is dependent on configuration/request. Loadbalancing, clusters, and fail-over are all supported.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Rapid is a flexible solution with various adaptors/plugins. Authentication adaptors can be created that support any mechanism. In addition to username and password IP address and user-agent string can be included in authentication as well as mac address, IMEI, IMSI, and SIMNO on mobile devices.
Access restrictions in management interfaces and support channels
Username, password, IP address, user-agent string, mobile device ID
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Rapid is a flexible solution with various adaptors/plugins. Authentication adaptors can be created that support any mechanism. In addition to username and password IP address and user-agent string can be included in authentication as well as mac address, IMEI, IMSI, and SIMNO on mobile devices.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
We adhere to customer requirements.
Information security policies and processes
The CEO is ultimately responsible for the Information Security and thus also for the implementation of this policy. Responsibility for the implementation may be delegated to a named Information Security Responsible [e.g., Finance/Operations/IT].

The Information Security Responsible is responsible for the determination of which (if any) regulatory or other compliance requirements apply to the Company (e.g., PCI, HIPAA, GLBA, DFARS), as well as maintenance of documentation, implementation of the Policy and fulfilling the regulatory/compliance requirements of the Company.

The individual manager/team leader is responsible for compliance with the Policy, procedures and guidelines within his/her own group of personnel.

The individual employee is responsible for working within the rules of the Policy to protect the Company's data.

Every individual in the Company is tasked with immediately reporting any potential infringement of the Policy to the next available supervisor.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The product produces a report of all files including a hash to compare configurations. These reports are saved at each modification to produce a history. Security impact is considered as part of regular penetration testing,
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Operating system security patches are applied automatically. Respective server webpages (generally Apache Tomcat) are monitored for reported on new patched vulnerabilities. Depending on the severity of the vulnerability patches are applied as soon as possible, or regularly every 6 months.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Tools psad and fail2ban are installed on all servers for automated scanning of log files and blocking of suspect IP addresses. In addition emails are sent which we investigate as soon as possible.
Incident management type
Supplier-defined controls
Incident management approach
Users report events via our support portal.
Incidents are investigated and users regularly communicated with as to progress.
Reports are provided as the incident is closed.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£5000 per instance per year
Discount for educational organisations
Free trial available
Description of free trial
The community edition can be installed and used for free. It includes all features required to make applications but does not include enterprise features like AD integration, connection pooling, address search, etc.
Link to free trial

Service documents

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