Uniclass Social Housing
Uniclass Social Housing software supports landlords with the tools to improve the efficiency and reduce the costs of housing repairs and maintenance. Modules include; Repair Reporting, Call Centre, Repair Diagnostics, Stock and Materials Management, Mobile Working, Asset Management, Appointments, Allocation and Scheduling and Reporting, for responsive, planned and cyclical work.
Features
- Fully integrated real time solution from repair logging to invoicing
- Configurable repairs diagnostics, simple to get the right job schedules
- Fully integrated with leading dynamic scheduling system (Kirona DRS)
- Comprehensive asset database, including appliances, asbestos details and property cautions
- Unified approach for responsive, cyclical and planned repairs
- Real time user definable reports
- Standard microsoft technology, SQL Server database, SS Reporting Services
- Flexible client invoicing (SOR,Cost Plus, Fixed Price etc,)
- Full stores, van stock, material management and purchasing modules
- Fully integrated options for tenant self service and contractor portals
Benefits
- More responsive service to tenants and residents
- More repairs completed first time
- More complete and accurate information on job costing
- Improved information on operational efficiency
- More appointments made and kept
- Faster Void turnaround
- Paperless job management using latest mobile technologies
- Scaleable solution in both size and functionality
- User configurable and tailored for client specific requirements
- Integrated to corporate housing, finance and supply chain systems
Pricing
£5 to £75 a user a month
- Minimum contract period: Other
- Excluding VAT
- Trial option available
Service documents
Request an accessible format
Framework
G-Cloud 8
Service ID
3 5 9 1 5 4 0 8 2 8 3 7 5 0 6
Contact
ROCC
Peter Luck
Telephone: 01273 274700
Email: peter.luck@rocc.co.uk
Support
- Support service type
-
- Service desk
- Phone
- Onsite
- Support accessible to any third-party suppliers
- No
- Support availability
- Standard Hours 08:45-17:00 Monday- Friday, extended hours available
- Standard support response times
- Response time is 15 minutes for Priority 1 and 2 calls
- Incident escalation process available
- Yes
Open standards
- Open standards supported and documented
- No
Onboarding and offboarding
- Service onboarding process included
- Yes
- Service offboarding process included
- Yes
Analytics
- Real-time management information available
- Yes
Cloud features
- Elastic cloud approach supported
- Yes
- Guaranteed resources defined
- Yes
- Persistent storage supported
- Yes
Provisioning
- Self-service provisioning supported
- No
- Service provisioning time
- System access within 10 days of contract
- Service deprovisioning time
- 3 months notice period
Open source
- Open-source software used and supported
- Yes
Code libraries
- Languages your code libraries are written in
-
- C#
- .Net
API access
- API access available and supported
- Yes
- API type
- We use REST, SOAP and JSON-RPC depending on the application
Networks and connectivity
- Networks the service is directly connected to
- Internet
Access
- Supported web browsers
-
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10+
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Offline working and syncing supported
- No
- Supported devices
-
- PC
- Smartphone
- Tablet
Certifications
- Vendor certification(s)
-
- Investors in People
- Microsoft Silver Midrange Solution Provider
- Oracle Gold partner
- Prince II
- VMware certified professional
- Cloud hosting partner iomart qualifications include ISO 9001,27001,20000,14001,22301
Identity standards
- Identity standards your service uses
- Various depending on third party integration
Data storage
- Datacentres adhere to the EU code of conduct for energy-efficient datacentres
- Yes
- User-defined data location
- No
- Datacentre tier
- TIA-942 Tier 3
- Backup, disaster recovery and resilience plan in place
- Yes
- Data extraction/removal plan in place
- Yes
Data-in-transit protection
- Data protection between user device and service
Asset protection and resilience
- Datacentre location
- Data management location
- Legal jurisdiction of service provider
- UK
- Datacentre protection
- Yes
- Data-at-rest protection
- Secure data deletion
- Other erasure process
- Service availability
- 99.5%
Separation between consumers
- Cloud deployment model
- Hybrid cloud
- Type of consumer
- Only government consumers
- Services separation
- Yes
- Services management separation
- Yes
Governance
- Governance framework
- No
Configuration and change management
- Change impact assessment
- Yes
Vulnerability management
- Vulnerability assessment
- Yes
- Vulnerability monitoring
- Yes
- Vulnerability mitigation prioritisation
- Yes
- Vulnerability tracking
- Yes
- Vulnerability mitigation timescales
- Yes
Event monitoring
- Event monitoring
- Yes
Incident management
- Incident management processes
- Yes
- Consumer reporting of security incidents
- Yes
- Security incident definition published
- Yes
Personnel security
- Personnel security checks
Secure development
- Secure development
- Yes
- Secure design, coding, testing and deployment
- Yes
- Software configuration management
- Yes
Supply-chain security
- Visibility of data shared with third-party suppliers
- Yes
- Third-party supplier security requirements
- Yes
- Third-party supplier risk assessment
- Yes
- Third-party supplier compliance monitoring
- Yes
Authentication of consumers
- User authentication and access management
- Yes
- User access control through support channels
- Yes
Separation and access control within management interfaces
- User access control within management interfaces
- Yes
- Administrator permissions
- Yes
Identity and authentication
- Identity and authentication controls
Secure service administration
- Service management model
Audit information provision to consumers
- Audit information provided
- Data made available by negotiation
Secure use of the service by the customer
- Device access method
- Training
- Yes