ROCC

Uniclass Social Housing

Uniclass Social Housing software supports landlords with the tools to improve the efficiency and reduce the costs of housing repairs and maintenance. Modules include; Repair Reporting, Call Centre, Repair Diagnostics, Stock and Materials Management, Mobile Working, Asset Management, Appointments, Allocation and Scheduling and Reporting, for responsive, planned and cyclical work.

Features

  • Fully integrated real time solution from repair logging to invoicing
  • Configurable repairs diagnostics, simple to get the right job schedules
  • Fully integrated with leading dynamic scheduling system (Kirona DRS)
  • Comprehensive asset database, including appliances, asbestos details and property cautions
  • Unified approach for responsive, cyclical and planned repairs
  • Real time user definable reports
  • Standard microsoft technology, SQL Server database, SS Reporting Services
  • Flexible client invoicing (SOR,Cost Plus, Fixed Price etc,)
  • Full stores, van stock, material management and purchasing modules
  • Fully integrated options for tenant self service and contractor portals

Benefits

  • More responsive service to tenants and residents
  • More repairs completed first time
  • More complete and accurate information on job costing
  • Improved information on operational efficiency
  • More appointments made and kept
  • Faster Void turnaround
  • Paperless job management using latest mobile technologies
  • Scaleable solution in both size and functionality
  • User configurable and tailored for client specific requirements
  • Integrated to corporate housing, finance and supply chain systems

Pricing

£5 to £75 per user per month

  • Minimum contract period: Other
  • Excluding VAT
  • Trial option available

Service documents

G-Cloud 8

359154082837506

ROCC

Claire James

01273 274700

claire.james@rocc.co.uk

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers No
Support availability Standard Hours 08:45-17:00 Monday- Friday, extended hours available
Standard support response times Response time is 15 minutes for Priority 1 and 2 calls
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported No
Service provisioning time System access within 10 days of contract
Service deprovisioning time 3 months notice period

Open source

Open source
Name Content
Open-source software used and supported Yes

Code libraries

Code libraries
Name Content
Languages your code libraries are written in
  • C#
  • .Net

API access

API access
Name Content
API access available and supported Yes
API type We use REST, SOAP and JSON-RPC depending on the application

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s)
  • Investors in People
  • Microsoft Silver Midrange Solution Provider
  • Oracle Gold partner
  • Prince II
  • VMware certified professional
  • Cloud hosting partner iomart qualifications include ISO 9001,27001,20000,14001,22301

Identity standards

Identity standards
Name Content
Identity standards your service uses Various depending on third party integration

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service Legacy SSL or TLS (HTTPS or VPN)

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK, assured by contractual commitment
Data management location UK, assured by contractual commitment
Legal jurisdiction of service provider UK, assured by contractual commitment
Datacentre protection Yes, assured by contractual commitment
Data-at-rest protection
  • CPA Foundation-grade assured components
  • FIPS-assured encryption
  • Secure containers, racks or cages
  • Physical access control
Secure data deletion Other erasure process
Service availability 99.5

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Hybrid cloud, assured by independent validation of assertion
Type of consumer Only government consumers, assured by contractual commitment
Services separation Yes, assured by CESG-assured components
Services management separation Yes, assured by CESG-assured components

Governance

Governance
Name Content
Governance framework No

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales Yes

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published Yes

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements Yes
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring Yes

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model Direct service management

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method Corporate/enterprise devices
Training Yes
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