This G-Cloud 8 service is no longer available to buy.

The G-Cloud 8 framework expired on Friday 28 July 2017. Any existing contracts with ROCC are still valid.
ROCC

Uniclass Social Housing

Uniclass Social Housing software supports landlords with the tools to improve the efficiency and reduce the costs of housing repairs and maintenance. Modules include; Repair Reporting, Call Centre, Repair Diagnostics, Stock and Materials Management, Mobile Working, Asset Management, Appointments, Allocation and Scheduling and Reporting, for responsive, planned and cyclical work.

Features

  • Fully integrated real time solution from repair logging to invoicing
  • Configurable repairs diagnostics, simple to get the right job schedules
  • Fully integrated with leading dynamic scheduling system (Kirona DRS)
  • Comprehensive asset database, including appliances, asbestos details and property cautions
  • Unified approach for responsive, cyclical and planned repairs
  • Real time user definable reports
  • Standard microsoft technology, SQL Server database, SS Reporting Services
  • Flexible client invoicing (SOR,Cost Plus, Fixed Price etc,)
  • Full stores, van stock, material management and purchasing modules
  • Fully integrated options for tenant self service and contractor portals

Benefits

  • More responsive service to tenants and residents
  • More repairs completed first time
  • More complete and accurate information on job costing
  • Improved information on operational efficiency
  • More appointments made and kept
  • Faster Void turnaround
  • Paperless job management using latest mobile technologies
  • Scaleable solution in both size and functionality
  • User configurable and tailored for client specific requirements
  • Integrated to corporate housing, finance and supply chain systems

Pricing

£5 to £75 a user a month

  • Minimum contract period: Other
  • Excluding VAT
  • Trial option available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.luck@rocc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 8

Service ID

3 5 9 1 5 4 0 8 2 8 3 7 5 0 6

Contact

ROCC Peter Luck
Telephone: 01273 274700
Email: peter.luck@rocc.co.uk

Support

Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers
No
Support availability
Standard Hours 08:45-17:00 Monday- Friday, extended hours available
Standard support response times
Response time is 15 minutes for Priority 1 and 2 calls
Incident escalation process available
Yes

Open standards

Open standards supported and documented
No

Onboarding and offboarding

Service onboarding process included
Yes
Service offboarding process included
Yes

Analytics

Real-time management information available
Yes

Cloud features

Elastic cloud approach supported
Yes
Guaranteed resources defined
Yes
Persistent storage supported
Yes

Provisioning

Self-service provisioning supported
No
Service provisioning time
System access within 10 days of contract
Service deprovisioning time
3 months notice period

Open source

Open-source software used and supported
Yes

Code libraries

Languages your code libraries are written in
  • C#
  • .Net

API access

API access available and supported
Yes
API type
We use REST, SOAP and JSON-RPC depending on the application

Networks and connectivity

Networks the service is directly connected to
Internet

Access

Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported
No
Supported devices
  • PC
  • Smartphone
  • Tablet

Certifications

Vendor certification(s)
  • Investors in People
  • Microsoft Silver Midrange Solution Provider
  • Oracle Gold partner
  • Prince II
  • VMware certified professional
  • Cloud hosting partner iomart qualifications include ISO 9001,27001,20000,14001,22301

Identity standards

Identity standards your service uses
Various depending on third party integration

Data storage

Datacentres adhere to the EU code of conduct for energy-efficient datacentres
Yes
User-defined data location
No
Datacentre tier
TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place
Yes
Data extraction/removal plan in place
Yes

Data-in-transit protection

Data protection between user device and service

Asset protection and resilience

Datacentre location
Data management location
Legal jurisdiction of service provider
UK
Datacentre protection
Yes
Data-at-rest protection
Secure data deletion
Other erasure process
Service availability
99.5%

Separation between consumers

Cloud deployment model
Hybrid cloud
Type of consumer
Only government consumers
Services separation
Yes
Services management separation
Yes

Governance

Governance framework
No

Configuration and change management

Change impact assessment
Yes

Vulnerability management

Vulnerability assessment
Yes
Vulnerability monitoring
Yes
Vulnerability mitigation prioritisation
Yes
Vulnerability tracking
Yes
Vulnerability mitigation timescales
Yes

Event monitoring

Event monitoring
Yes

Incident management

Incident management processes
Yes
Consumer reporting of security incidents
Yes
Security incident definition published
Yes

Personnel security

Personnel security checks

Secure development

Secure development
Yes
Secure design, coding, testing and deployment
Yes
Software configuration management
Yes

Supply-chain security

Visibility of data shared with third-party suppliers
Yes
Third-party supplier security requirements
Yes
Third-party supplier risk assessment
Yes
Third-party supplier compliance monitoring
Yes

Authentication of consumers

User authentication and access management
Yes
User access control through support channels
Yes

Separation and access control within management interfaces

User access control within management interfaces
Yes
Administrator permissions
Yes

Identity and authentication

Identity and authentication controls

Secure service administration

Service management model

Audit information provision to consumers

Audit information provided
Data made available by negotiation

Secure use of the service by the customer

Device access method
Training
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.luck@rocc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.