ROCC

Uniclass Social Housing

Uniclass Social Housing software supports landlords with the tools to improve the efficiency and reduce the costs of housing repairs and maintenance. Modules include; Repair Reporting, Call Centre, Repair Diagnostics, Stock and Materials Management, Mobile Working, Asset Management, Appointments, Allocation and Scheduling and Reporting, for responsive, planned and cyclical work.

Features

  • Fully integrated real time solution from repair logging to invoicing
  • Configurable repairs diagnostics, simple to get the right job schedules
  • Fully integrated with leading dynamic scheduling system (Kirona DRS)
  • Comprehensive asset database, including appliances, asbestos details and property cautions
  • Unified approach for responsive, cyclical and planned repairs
  • Real time user definable reports
  • Standard microsoft technology, SQL Server database, SS Reporting Services
  • Flexible client invoicing (SOR,Cost Plus, Fixed Price etc,)
  • Full stores, van stock, material management and purchasing modules
  • Fully integrated options for tenant self service and contractor portals

Benefits

  • More responsive service to tenants and residents
  • More repairs completed first time
  • More complete and accurate information on job costing
  • Improved information on operational efficiency
  • More appointments made and kept
  • Faster Void turnaround
  • Paperless job management using latest mobile technologies
  • Scaleable solution in both size and functionality
  • User configurable and tailored for client specific requirements
  • Integrated to corporate housing, finance and supply chain systems

Pricing

£5 to £75 per user per month

  • Minimum contract period: Other
  • Excluding VAT
  • Trial option available

Service documents

G-Cloud 8

359154082837506

ROCC

Claire James

01273 274700

claire.james@rocc.co.uk

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers No
Support availability Standard Hours 08:45-17:00 Monday- Friday, extended hours available
Standard support response times Response time is 15 minutes for Priority 1 and 2 calls
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time System access within 10 days of contract
Service deprovisioning time 3 months notice period

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in
  • C#
  • .Net

API access

API access
API access available and supported Yes
API type We use REST, SOAP and JSON-RPC depending on the application

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • Investors in People
  • Microsoft Silver Midrange Solution Provider
  • Oracle Gold partner
  • Prince II
  • VMware certified professional
  • Cloud hosting partner iomart qualifications include ISO 9001,27001,20000,14001,22301

Identity standards

Identity standards
Identity standards your service uses Various depending on third party integration

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Contractual commitment
Datacentre protection Yes, assured by Contractual commitment
Data-at-rest protection
Secure data deletion Other erasure process, assured by Service provider assertion
Service availability 99.5%, assured by Service provider assertion

Separation between consumers

Separation between consumers
Cloud deployment model Hybrid cloud, assured by Independent validation of assertion
Type of consumer Only government consumers, assured by Contractual commitment
Services separation Yes, assured by CESG-assured components
Services management separation Yes, assured by CESG-assured components

Governance

Governance
Governance framework No, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published Yes, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Service provider assertion
User access control through support channels Yes, assured by Service provider assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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