ORCHA Review/Accreditation, Dissemination and Activation Platform
ORCHA’s Platforms and Services provide a full solution to the challenges of embedding Digital-Health solutions into day-to-day Healthcare delivery systems. Powered by the worlds most advanced Digital-Health Review/Accreditation solution, the suite includes tailored Digital-Health Libraries with advance search/filter options and solutions that support Professionals to embrace this exciting new frontier
Features
- Existing library of over 4,500 Apps (May 2020)
- Thousands of new apps added each year across 300+ categories
- New versions of reviewed Apps are automatically re-reviewed
- Unique review approach based on key standards & best practice
- Tailorable libraries enabling a focus on your key needs/populations
- Open APIs allow direct integration into existing platforms & assets
- Unique App Matching capabilities driving 'right App first time' results
- Simple and intuitive professional recommendation/prescribing solution
- App licence management and distribution capabilities
- Full implementation support and campaign management provided
Benefits
- Drives the uptake of digital health Apps in your populations
- Empowers professionals to embrace and drive digital activation
- Maximises 'right App, first time' results and longterm stickiness
- Allows the tracking of patient, population and professional mHealth activation
- Provides an accreditation and regulatory compliance framework
- Delivers a constant market monitoring and horizon scanning solution
- Helps to raise digital literacy for patients and clinicians
- Assists in patient outreach and population health management
- Part of a wider digital campaign - to change mindsets
- Patients and the public gain a trusted digital adviser
Pricing
£10,000 to £250,000 an instance a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
3 5 7 8 8 2 4 4 9 4 2 3 4 1 8
Contact
ORCHA Health Ltd
Tim Andrews
Telephone: 07798931630
Email: tim@orcha.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- Internet Explorer v
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Online support management solution for end users and an online/telephone support solution for ORCHA Pro-Account users, Client Assessors and Client Administrators. Operates between 8:00 and 18:00 (UK) on Business Days.
We will respond to:
Priority 1 tickets - six hours of receipt by Us;
Priority 2 tickets - twelve hours of receipt by Us; and
Priority 3 tickets - twenty four hours of receipt by Us. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We conduct ongoing user testing with all user types
- Onsite support
- Onsite support
- Support levels
-
We will endeavour to ensure that the ORCHA DHMP, Your App Library, sites and ORCHA APIs will be provided with a 99.7% availability rate (aside from scheduled maintenance slots which will be restricted to off peak times between the hours of 18:00 and 8:00 UK time).
We provide an online support management solution for end users and an online/telephone support solution for ORCHA Pro-Account users, Client Assessors and Client Administrators. The support function operates between the hours of 8:00 and 18:00 UK time on Business Days. The support function will look after all user and system related queries and bugs.
The relevant platform elements will be available during the term of the Contract. It will be decommissioned within four (4) weeks of the end of the Contract unless a further Contract has been put in place.
We will save all platform data for a period of three (3) months from the end of the Contract. This can be provided to You in csv. format upon request. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a comprehensive Implementation Support Service as set out in the Service Summary documentation.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- We provide users with csv extracts of their Data for up to 3 months post contract end.
- End-of-contract process
- The extract of customer data in csv format.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- We use responsive technologies to manage the mobile view.
- Service interface
- Yes
- Description of service interface
- The ORCHA Platform is accessed via the web. Power Users access their services via a My ORCHA account which hosts all relevant services.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- We have undertaken extensive end user testing through the multiple iterations and updates to the overall ORCHA platform.
- API
- Yes
- What users can and can't do using the API
- Users can access all the data components of the hosted service through the ORCHA API's.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The ORCHA service is highly configurable with many elements that customers can tailor to their own requirements as detailed in the Service summary documents.
Scaling
- Independence of resources
- We use standard load balancing solutions within our AWS hosting environment.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide a comprehensive set of Performance Dashboards and reporting as detailed in the Services Summary document.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Via a csv extract upon request.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- We will endeavour to ensure that the ORCHA DHMP, Your App Library, sites and ORCHA APIs will be provided with a 99.7% availability rate (aside from scheduled maintenance slots which will be restricted to off peak times between the hours of 18:00 and 8:00 UK time).
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- All access to user specific - i.e. none free to access - services are restricted to user accounts that require user names and passwords.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- In Progress with TUV-SUD
- ISO/IEC 27001 accreditation date
- Planned September 2020
- What the ISO/IEC 27001 doesn’t cover
- All service elements and key processes are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We follow the processes in line with ISO 27001.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
We adopt a security by design methodology. All updates to the core systems are rigorously tested through each stage of the testing cycle. This includes:
- Unit Testing
- Integration testing
- Regression testing and
- User Acceptance Testing
These elements are integral to the overall development process that follows an Agile methodology that is managed with a strict change control model underpinning it. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We undertake regular vulnerability and penetration testing. We regularly review our overall system security in preparation for these tests and we maintain a log of open source and third party software that we rely upon and monitor these elements for patches and updates on a regular basis.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- We have an e-ticketing system and a prioritisation process within this that enables us to rapidly identify issues as they arise. We will respond to P1 incidents within 6 hours of notification and resolve these within 48 hours. Our Account and Delivery management function will proactively manage liaisons with impacted users and clients throughout a P1 incident.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Our incident management approach is via our e-ticketing system or telephony support model. Incidents can be raised directly by end user using these channels or via our dedicated Account and Delivery management function.
We maintain regular updates regarding live incidents and our Account and Delivery management team maintain regular contact with impacted users and monitor these issues on a monthly basis as part of the general client reporting and review processes.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £10,000 to £250,000 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- No