Hao2.eu Ltd

3DNovations 3D Cloud Spaces

Collaborative 3D environments accessed remotely using avatars that your users register and you administer. Price includes 3D starter content and online training resources. Use 3DNovations to create digital by design services that save your organisation money and improve access and quality, especially for people with autism and complex needs.


  • 3D Cloud / Virtual reality environments, scenarios and services
  • User accounts have personal avatars which can be customised
  • Visual, immersive, multimedia and interactive
  • Multi modal communication - text, VOIP, visual
  • Remote access with training / support via 3D cloud
  • Wired and wireless access options
  • Inbuilt tools for learning and content creation
  • Built in social media and collaboration tools
  • Content storage, retrieval and sharing
  • Options for customisation and branding


  • Engage stakeholders, especially those who are hard to reach
  • Meet wide range of learning styles and needs
  • Reduce estate and travel costs
  • Improve outcomes by increasing "just in time" contact
  • Personalise and customise services easily
  • Involve service users in co-creating content and services
  • Access services from anywhere with a broadband connection
  • Communicate information more clearly
  • Encourage collaboration between different users
  • Scale up or down easily and quickly


£3.99 to £6.99 per person per week

  • Education pricing available

Service documents

G-Cloud 10


Hao2.eu Ltd

Nicola Herbertson

020 81234708


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints 3D capable devices required
System requirements
  • Stable broadband connection (4G is an option )
  • Can open network ports to access our cloud Virtual World

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard response time is 1 business day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing We are a social firm which means that our organisation and supply chain is very diverse - 80% of our team have disabilities and/or complex needs including autism. All our products, services and ways of working have been designed using Responsible Research and Innovation Methodologies with and for our team and users. All our services are personalised to meet individual needs and ehere a user identifies a barrier, we resolve this collaboratively using our own solutions or supporting the user in integrating our software and services with other assistive technology they use.
Onsite support Yes, at extra cost
Support levels Level 1: First line support is provided by the buyers Administrator and Expert Users who we train and support.
Level 2 : We support Administrators and Expert Users through documentation and online/interactive resources.
Level 3 : Administrators and Expert Users can use our opensource support ticket system to log and get support from our technical support team to resolve issues remotely.
Level 4: We can provide on site specialist research, development and training support.
Levels 1 -3 are free of charge subject to reasonable use.
Level 4 is our chargeable consultancy service and travel and subsistence costs will also apply.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Both onsite and online training are available. The platform has a built-in Help section and we have interactive tutorial content to get new users started.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The buyer will be provided with a backup of their data .
End-of-contract process The buyer will get a backup of their data. The buyer will have the option of renewing the contract .The buyer might opt to host some of the services themselves - if they opt to continue using 3DNovations software that will be subject to licencing and consultancy .

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AAA
Accessibility testing Our service was originally designed by and for people with autism and complex needs, so we incorporated multiple modes of communication (voice, text, visual) to take different users' communication needs/preferences into account and instituted avatars for users so their individual needs can be met.
What users can and can't do using the API Available options and associated costs vary depending on requirements
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation One of the greatest advantages of virtual environments is that they can be customised to suit a wide range of purposes and organisational or individual needs. Our background in employability and life skills training for young people with autism and complex needs gives us a large library of content to be used for educational purposes and/or as an alternative way for government bodies to interact with the public (e.g. our virtual Jobcentreplus branches and health facilities that can be used both to promote independence among people with disabilities and to hold online consultations).

We take commissions for all kinds of branded and customised online platforms for government bodies. However, what really sets us apart is the ease with which service users can create or co-create environments to help them achieve their goals. As well as helping build useful IT skills and enabling personalised services, this empowers users to move from being passive recipients of services towards finding solutions to their own problems independently and providing support to others.


Independence of resources We operate based on capacity when there is more demand we deploy more resources. Our software systems are built to be scalable and we always have up to 20% capacity reserved .Our Technical team monitors system utilisation in real time and can provision additional capacity within 48 hours if required .


Service usage metrics Yes
Metrics types Real-time management information available
Reporting types Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Opensim , HIVE-RD.CONSTRUCT

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data by using the built in export tools . Depending on the file format the buyer and user can export their content as Images , .OBJ files , OAR files and IAR files . Some format will require technical support , for example a backup of a full 3D digital office .
Data export formats Other
Other data export formats
  • JPG
  • TGA
  • OAR
  • IAR
  • .OBJ
  • PNG
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Our standard guarantee is 99% availability. We would agree a SLA to meet customer needs.
Approach to resilience We design our services to meet our customers needs and maximise availability, flexibility and resilience so that users can have the best possible experience and maximum service availability . We use service level agreements (SLA) and/or contractual terms and conditions to make commitments about the level of service availability and can offer a range of cloud deployment options to enable buyer to reduce risk by using local hosting in addition to standard cloud hosting to mitigate risks associated with poor / weak / variable broadband / 4G coverage.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels You can not access our systems unless you have a username and password . Our support systems require 2-factor authentication and 2-factor authentication can be request for all our system for an additional fee. Our servers are hosted in secure hosting data centres which comply with industry standards in access restrictions. Server side services can be accessed only by authorised personal in accordance with our policies and procedures. We can provide consultancy services to personalise access restrictions to buyer needs.
Access restriction testing frequency Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes We follow TechUK Business Professional Certified Standards, which include required information security policies and procedures.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We comply with or are working towards CSA CCM v3.0 standards . Opensimulator and Unity3D software are key components of our 3DNovations cloud software and services and we annually review the vendors/software's compliance with the CSA CCM or other relevant standards .We review IT security , business continuity and other related policies and procedures on annual basis in line with TechUK Business Professional Certified Industry Standards .We maintain change control , risk assessment and incident reporting policies, procedures and logs which are reviewed on annual basis or in response to reported risks .
Vulnerability management type Supplier-defined controls
Vulnerability management approach We comply with or are working towards CSA CCM v3.0 standards . Opensimulator and Unity3D software are key components of our 3DNovations cloud software and services and we annually review their compliance with the CSA CCM or other relevant standards .We assess potential vulnerabilities and threats to our services by monitoring trusted developer forums responding to authenticated alerts and following our policies and procedures . We strive to patch our services in real time and proactively train users and staff to be alert to risks/threats and report concerns proactively.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our organisational policies and procedures embedd strong governance, risk assessment/management and quality assurance practises within our organisation and these are reviewed regularly and updated on an annual basis. High quality training and effective people and performance management along with high quality documentation and training for buyers/users ensure that our team and our buyers can work together collaboratively to identify, log, communicate, assess, investigate and address potential compromises and incidents - and take preventative action to reduce future risk.
Incident management type Supplier-defined controls
Incident management approach Our Business Continuity, IT security and Health, Safety, Safeguarding and Data Protection policies and procedures set out pre-defined processes for common events, how users report incidents and how we provide, review and act on incident reports. Comprehensive Training and Performance Management policies and procedures for staff and user documentation ensure that everyone can work collaboratively and efficiently to report and respond to incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3.99 to £6.99 per person per week
Discount for educational organisations Yes
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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