Sopra Steria Ltd

Sopra Steria Cloud Application Support

Our teams offer expertise in supporting cloud based applications. Our entry level service is for low volume stable deployment with the option of additional resourcing for change including Agile development. We can provide 3rd line support for configuration and integration work.


  • Service Management and 2nd line application management service
  • 3rd line support, whether third party or Sopra Steria teams
  • ITIL functions including incident, problem, change, release and capacity management
  • Configuration management, monitoring and patching of supported components
  • Security management
  • Proactive housekeeping and maintenance
  • Remote infrastructure management
  • Information security management
  • Service Gateway
  • 1st line support option available


  • Operational running and resolution of incidents
  • High service levels, agreed SLAs backed by ITIL service management
  • Capability over contract length to support agile development, DevOps
  • Proactive service management to support joint work planning and delivery
  • Proactive governance support across multiple stakeholders
  • Proactive approach to security and data integrity
  • Partnership approach with breadth of expertise to support workload peaks
  • Mature shared service model delivers an efficient, effective service solution
  • Service available in England, Scotland, Northern Ireland or Wales


£320 to £1850 per person per day

Service documents


G-Cloud 11

Service ID

3 5 7 5 8 9 2 6 5 5 5 0 2 3 6


Sopra Steria Ltd

Chris Horne

07954 834 818


Planning service
How the planning service works
We provide a planning solution across the service and cloud transformation lifecycle including:
• setting the vision and strategy;
• identifying the inputs to the design including policy, user needs, constraints, opportunities and organisational readiness;
• developing a roadmap which identifies the sequencing and interdependencies between the different elements and responsibilities across the transformation activity;
• engaging your team to deliver the change;
• managing execution of the plan to deliver the outcomes and benefits.

We tailor our approach, using the appropriate mix of agile and waterfall or gate-based process to integrate with your governance cycles.

We draw on our specialist expertise in programme and project management, organisational change, HR security, procurement, technology and finance.
Planning service works with specific services


Training service provided
How the training service works
We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the team we are embedded with and the wider organisation. We can provide a range of formal and informal training tailored to the specific customer need.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We provide a full end to end migration service covering both the technology aspects and impact on the wider business and customer environment including data migration, legacy integration, dual running and transition service design.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our services help customers deliver high quality solutions providing advice on design, benchmarking, delivery strategies and quality assurance throughout the service lifecycle.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security architecture support
  • Vulnerability management and scanning
  • Protective monitoring and threat intelligence
Certified security testers
Security testing certifications
  • Other
Other security testing certifications
  • CCP (SIRA/Cyber Architect)
  • MSc Information Security

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Support solutions for this service are tailored to the specific client needs.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)


£320 to £1850 per person per day
Discount for educational organisations

Service documents

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