kykloud ltd

BIG Center Integrated Workplace Management Solution (IWMS)

BIG provides an integrated platform for real estate and facilities management, including transaction management, lease administration, space optimisation, facility management, project management, and energy conservation and sustainability, all harmonised with cross-platform data analytics and business intelligence.


  • Transaction Management
  • Lease Administration
  • Space Optimisation
  • Facility Management
  • Project Management
  • Sustainability Management
  • Integrated reporting and business analytics


  • Access every BIG module on a desktop, tablet, or smartphone
  • Dashboards tailored to each user's data, responsibilities, and assigned tasks
  • Project templates for Capital Project, Construction, Real Estate Transation, more.
  • Generate accurate disclosure reporting for lease auditing.
  • Quickly and accurately determine lease classification
  • Store and manage equipment based leases
  • Ensure optimal useage of available space
  • Efficiently manage employee moves, adds, and changes


£7,800 a instance a year

Service documents


G-Cloud 12

Service ID

3 5 6 9 8 4 6 5 8 2 4 2 5 9 3


kykloud ltd

Andrew Schafer


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
The BIG platform has a 6-hour downtime window the third Saturday of each month, 8:30 - 14:30 EST. Provided the client has internet access, there are no other constraints to using the service.
System requirements
Secure, supported internet browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
First response time is within 24 hours from Monday to Friday. We do not provide BIGCenter support on weekends, but do commit to responding first thing Monday morning if a request is submitted over the weekend.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
24x7 phone support for high severity issues and 7:00 - 19:00 CST Us business hours is the default support offering for BIGCenter solutions. Other options available for an additional cost. Accruent Support offers Technical Account Managers for an added cost. Technical Account Managers are responsible for understanding the client's business process in the context of our applications and providing the customer with subject matter expertise in both the application and their use of it.
Support available to third parties

Onboarding and offboarding

Getting started
We provide a broad range of Professional Services to enable our customers' success in using the BIG platform, including comprehensive implementation, training (remote or on-site), data migration (such as lease abstraction), and updated system documentation to coincide with new product releases. During implementation, Accruent will provide an Implementation Manager, Product Specialist and Developers as required. After the implementation is complete, an Account Manager will be assigned for ongoing support (all resources are included in fees). Clients should have resources available to provide data, assist with data validation, and for Q&A purposes. Training is provided by our Product Specialists via WebEx or in person upon request for an additional fee. Training is conducted after the implementation is complete and is included in pricing. Any additional training requested is billable per hour. Since the BIG platform is designed to work in collaboration with client existing systems, integrations and data feeds to other third-party systems can also be scoped and implemented as needed.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All client data will be returned to the client in a consumable format upon contract termination.
End-of-contract process
All client data will be returned tot he client in a consumable format upon contract termination. This is subject to Professional Services fees to be scoped at the time based on level of effort.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The system incorporates an adaptive design, which will both shrink to fit to your mobile screen and also condense the data to the most relevant information for a mobile use case.
Service interface
Description of service interface
HTML responsive design for use with desktop and mobile devices.
Accessibility standards
None or don’t know
Description of accessibility
This is a topic that has been discussed in general but no project as yet to set aside for this specifically. As our web application is growing and we have more resources in BIG/Accruent and engagement with User Experience teams, we see accessibility hitting our design and development teams. We need to provide interaction with our product without any user barriers.
Accessibility testing
We have not done any testing with assistive technology.
What users can and can't do using the API
The system provides a library of public, restful APIs which can be used to retrieve data from the system, update data within the system, and post new data to the system. Not every function from the UI is available to be added, retrieved or updated via API.
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
Capacity is more than adequate at all times. Capacity and performance are monitored and planned well in advance. Daily monitoring occurs regularly and actions are taken to resolve issues as they occur.


Service usage metrics
Metrics types
Uptime statistics are generated through dynamic monitors that emulate application interactions through various synthetic transactions.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported from the solution in reports of bulk using BIG's Business Intelligence tool. Additionally, clients can request to utilise BIGCenter's develops for large data uploads/updates. Templates will be required and can be provided in .xls or .csv format.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • XML
  • SQL Server
  • Oracle databases

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs are defined in the terms and conditions document which we have uploaded with our submission.
Approach to resilience
Uptime statics for the service are public and show a pattern of high uptime and resilience. The service includes redundancy at all levels of the architecture to ensure high uptime and availability for both operational issues and natural disasters. Further details are available upon request.
Outage reporting
An internal dashboard is maintained with service availability reports that provide great detail and insight into potential causes for outages. A simplified, external dashboard is available to clients.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Access to functionality, modules, and data regions can be set at an individual account level.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
Who accredited the ISO 28000:2007
Lloyd's Register Quality Assurance
ISO 28000:2007 accreditation date
What the ISO 28000:2007 doesn’t cover
The platform itself, and associated development practices, are not covered under the ISO27001 certification.
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
SOC 1 (Type 2) - SSAE18

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
ISO27001 for the data center. SAE-16/ISAE-3402 for the application service.
Information security policies and processes
Accruent has developed internal information security policies and processes aligned with industry standards. All Accruent employees are required to read and acknowledge our security policies, as well as complete Information Security and Privacy training in the Accruent Learning Management System (LMS) on an annual basis.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Requests are prioritised and documented by product development teams. When development is completed, it is passed on to testing via a workflow tool. Only approved/tested changes are committed to release candidates. Further release testing occurs, and at the time of release only approved/tested code is released. Continual web app security assessments are done on the service to ensure new vulnerabilities are not introduced.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities are evaluated based on CVSS ratings. Accruent maintains remediation targets for identified vulnerabilities based on criticality and standards for evaluating security fixes alongside feature requests and other development activities. Operating systems are kept in a current state to ensure continued supportability and to ensure critical security vulnerabilities are remediated.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Security related events (AV, IDS, dynamic monitors) are collected and dynamically reported on using centralised interfaces. a formalised security incident handling process is pre-defined in the event that a breach occurs.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Accruent maintains formalised Incident Management procedures. All employees that work in a role scoped for platform maintenance, monitoring, or support are trained on this process at least annually.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£7,800 a instance a year
Discount for educational organisations
Free trial available

Service documents

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