Beyond Systems Limited

Oracle Cloud Support Services

Assisting the move to cloud based Oracle Solutions. Incorporating on-premise training, hybrid cloud solutions including Software as a Service (SaaS) and support services focused around Oracle Cloud Services including Oracle Analytics Cloud. Helping clients explore their data using Data Discovery tools and cloud hosted dashboards and analytics.


  • Flexible implementation models for Oracle BI and Analytics
  • Skills transfer of BI and data visualization
  • Post-implementation support and maintenance
  • Pre-defined delivery packages
  • Cloud accelerator pack for small-medium well defined projects
  • Custom delivered Software as a Service (SaaS) option
  • Cloud based training
  • Strategic reviews and cloud migration assessments
  • Flexible Oracle Business Intelligence and Analytics support
  • Flexible Oracle Cloud Infrastructure support


  • Experienced Oracle cloud certified consultants reduce deployment times
  • Proven implementation approach reduces risk
  • Engage business users from the outset increases adoption
  • Expert Oracle Cloud support reduces risk


£450 to £1,300 a person a day

Service documents


G-Cloud 12

Service ID

3 5 6 9 6 0 6 2 5 5 1 6 6 8 8


Beyond Systems Limited Mark Daynes
Telephone: 08450940998


Planning service
How the planning service works
We would assess from a quantifiable perspective metrics such as the total number of users, the number of concurrent users, the total data volumes, the requirements for incremental or full volumes of data to be transferred on a daily basis, etc. In addition we look at security, data sovereignty, response times. These metrics when assessed together enable us to architect a schematic for the setup and sizing of the cloud components that will be required to underpin the service.
Planning service works with specific services
Hosting or software services the planning service works with


Training service provided
How the training service works
We provide comprehensive training for all aspects of Oracle Analytics Cloud solutions, from modelling through analytics/dashboard development all the way to data discovery tools and mobile solutions such as Oracle Day by Day
Training is tied to specific services
Services the training service works with

Setup and migration

Setup or migration service available
How the setup or migration service works
We assess the data and structures that are to be migrated from on-premise to cloud and architect alongside the client how these can be migrated most effectively to a cloud environment. Each assignment will be different as in certain circumstances it will be necessary to move data wholesales to a cloud environment from on-premise whilst on other occasions it may be that only partial extracts are performed. In terms of the "programs" and not the data, then where there is the provision of on-premise software ( such as Oracle BI Enterprise Edition ) then if we were to convert to Oracle Analytic Cloud we'd work with the customer to explain the differences between the programs and assist with the porting process to the new technology.
Setup or migration service is for specific cloud services
List of supported services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
We have numerous performing testing analysis techniques including assessing the database performance. Quality Assurance is performed as a constituent part of our methodology.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We can provide multiple types of support services depending on the needs of the customer.

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
During working hours Mon-Fri 9.00 -17.00 - questions are acknowledged same day. Response times are rolled forward to the next working day if raised at weekends.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
With any assignment we undertake we will discuss with the customer as the level of support that they require and make appropriate provisions.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle Corporation

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)


£450 to £1,300 a person a day
Discount for educational organisations

Service documents