Wazoku Limited

Innovation Pulse

Innovation Pulse is the industry leading benchmark tool providing innovation leaders with deep insight into their organisation’s innovation culture, strategy, leadership, management and tools & processes. The scale provides cross-functional, role and geographic results for multi-site organisations as well as benchmarking against other organisations by industry, location and size.

Features

  • Surveys to assess organisational capabilities across five core innovation pillars
  • Asses: Strategy, Leadership, Management, Culture and Tools & Processes
  • Support unlimited participants across the organisation
  • Participant data anonymised to encourage honest assessment of organisation capabilities
  • View results by demographic data such as level, function, geography
  • Downloadable report with summary results and recommendations
  • Benchmark against similar organisations
  • Easy to use admin panel to manage assessment and participants
  • Tools to set, edit and reopen assessment period as necessary
  • Cloud-based (no software to install)

Benefits

  • Help and advice from experts on improving your innovation capabilities
  • Simple, interactive user experience - excellent audience engagement
  • Downloadable reports which identify roadblocks to becoming more innovative
  • Clear insight into gaps in innovation understanding across the organisation
  • Industry benchmarking to gain perspective and reduce survey bias
  • Recommendations to improve innovation readiness

Pricing

£500 to £500 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@wazoku.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 5 6 5 5 6 8 9 0 2 0 4 0 1 2

Contact

Wazoku Limited Simon Hill
Telephone: 02087435724
Email: simon@wazoku.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There are no pre-requisite infrastructure, software and hardware required to support Innovation Pulse – all that is required for end users is any internet enabled device in order to access the service
System requirements
  • Internet enabled device
  • Modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to tickets within 4 hours during UK business hours (9am - 6pm).
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Onsite support
Support levels
Technical support is also provided free of charge throughout the contract. Additional support is available with dedicated Customer Success Managers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training is provided as standard to help system administrators customise and send out surveys to users. On-site training is available at additional cost.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users receive a full export of the organisation data in a CSV format.
End-of-contract process
At the end of the contract, users no longer have access to the interface to view survey results and/or initiate new surveys.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Admin functions are not available on mobile devices, but all end user features are fully functional on mobile devices.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The interface can be customised to reflect organisation branding, including colours and logo.

Scaling

Independence of resources
We employ multiple redundancies for our core services. We constantly monitor our service and proactively alter the available resources in order to cope with increases in demand.

Analytics

Service usage metrics
Yes
Metrics types
Admins can track user engagement including start and finish rates.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users export their data in CVS format through the application interface.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
All traffic within our production network takes place on a private, virtualised network. No encryption takes place on this network as it add additional overheads for no added benefit.

Availability and resilience

Guaranteed availability
N/A
Approach to resilience
Available on request
Outage reporting
Outages are reported via email to nominated system administrators, or via service unavailability messages within the service / API

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Managed by pre-defined user roles
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
22/01/2019
What the ISO/IEC 27001 doesn’t cover
Anything outside the provision of managed hosting, cloud computing, network and colocation services
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Wazoku have written Data Classification, Data Breach and Disaster Recovery policies - all of which are available on request. Our reporting structure is as follows:

• Simon Hill, CEO
• Rosemarie Diegnan, Chief Strategy & Product Officer
• Chris Bailey, Technical Director

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Wazoku operates an Agile methodology, including full peer-review and security review as part of the software development life cycle.

All developers contribute to the automated test suite comprising unit and integration tests, which are automatically run against all code. Passing the test suite is a prerequisite to the code progressing in the SDLC. The test suite is peer-reviewed and regularly probed to ensure it is testing appropriately.

Wazoku has a dedicated QA team to complete automated and manual testing. Manual tests uncover issues automated tests don't and allow us to address issues before they reach the production environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We run internal (quarterly) and external (annually) vulnerability scans and penetration tests. Actions resulting from these tests are incorporated into our roadmap and and development work required is prioritised.

We run monthly OS level updates against all virtual machines in all environments to ensure that the software they run and the packages they hold are up to date. In cases where a high-level vulnerability is released we will run the upgrade as soon as a patch is made available and we can ensure that any remedial action required will have the minimum effect on active customers.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We collect all system logs to a central aggregation service. This allows us to identify and respond to peaks in traffic as well as inconsistencies in service response and use.

We make use of industry leading intrusion detection systems and review their output and recommendations daily.

We pride ourselves on responding immediately to intrusion events, both with remedial action and notifying customers.
Incident management type
Supplier-defined controls
Incident management approach
We have a process for incident management outlined in our information security documentation. Users can report incidents through our Helpdesk software or to a representative of our dedicated Customer Success team. Incident reports would be provided for initial contact, regular updates and post mortem. This information would be available through email contact of key persons and through wider reports made available to clients.

Full Incident Response Plan documentation is available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 to £500 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@wazoku.com. Tell them what format you need. It will help if you say what assistive technology you use.