Forrester Research

Consulting

Bespoke, Buyer co-designed engagement.
Using industry benchmarks, proprietary tools, methodologies, and driver analysis.
Identify “to-be” state put in motion a transformation strategy, from the Zero Trust framework to an incident response capability that can help you protect trust.
Procurement helping you achieve optimal product configuration at the market’s best price.

Features

  • Vendor and System selection
  • Strategy & Operational insight support
  • Operational excellence & cost optimisation
  • Frameworks and methodologies to save time
  • Citizen, Employees and Customer Insights for planning
  • Emerging and Future Trends & Technology
  • Executive coaching & Career development
  • Technology and Digital transformation planning
  • Teach buyer
  • Outcome based, overruns within scope are absorbed by Forrester

Benefits

  • Ensure future proof of technology and services
  • Reduce deployment time and costs
  • Decrease business risk and costs
  • Maximise current resources
  • Operational excellence & Efficiency
  • Examples & case studies to support investments
  • Verify initiatives against Customer requirements for successful outcome
  • Drive collaboration and cost savings
  • Improve education and training
  • Deliver projects by selecting best implementation partner

Pricing

£2,557.40 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 5 6 3 5 8 3 3 9 4 1 5 0 2 3

Contact

Forrester Research Solomon Blakeley
Telephone: 07954910644
Email: sblakeley@forrester.com

Planning

Planning service
Yes
How the planning service works
Review of current state versus desired outcome.
Evaluation of marketplace and vendors.
Assessment of Vendors within requirements of buyer.
Support from Strategy to selection/ Implementation with a roadmap
Metrics and examples of best practice.
Caddy service to support cost optimisation and licence perimeters.
Step by step support with subject matter experts on SaaS, IaaS, PaaS to ensure the set up is sutibale for current needs and future proofed.
Executive education around investment options and applications.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is provided through reports and analyst discussions around the application of the cloud initiative and teaching the buyer to fish, either through a specific scenario or as a general overview. Forrester facilitates client connections with other organisations who have been through this process to share real life experiences to aide learning. Consulting team help on a specific situation or initiative and then educate all stakeholders throughout the process until completion via digital online learning modules on customer experience training around Customer journeys, metrics and engagement to inform Cloud requirements to meet the buyer's final recipient.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide feasibility assessments on a no go or go plan. By identifying the implications of moving in the context of the Buyer's current state, resources and desired objective. Using subject matter experts they provide independent advice on the experience of others moving and the capability assessments of the vendors being considered. Support is provided on an ad-hoc basis as the buyer needs or on a dedicated basis within a specific time frame.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Using feasibility assessments, frameworks and subject matter analysts to perform these checks and make a decision. We have consulting resources to go deep and provide an independent assessment .

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
User management and the various add ons which providers might push for future requirements, we can explain how these work in reality based on other clients experience and the knowledge our analysts have as they review and assess those providers in the market place.

Service scope

Service constraints
We do not provide service management support or do implementation activities

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to email questions or online queries within 2- 8 hours during the weekday and 48 hours at the weekend
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Dedicated Consulting team with Project manager, Consultants and subject matter experts to deliver Buyers desired outcome.
Support and delivery dictated by Buyers requirements and budget.
See day rates on SFIA for other levels
Senior Consultant Day rate = £2,557.40

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£2,557.40 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.