Mercato Solutions


KnowledgeBus enables IT buyers to quickly benchmark purchases against daily trade guide price and stock levels on over 150,000 products from more than 2,500 manufacturers. Our range of spend analysis tools also help buyers identify, track and forecast market dynamics. Access to market insight to negotiate better IT procurement.


  • Negotiate from a position of power with your IT supplier
  • Multi user solution available to larger customers
  • Public Sector Frameworks supported
  • Integrate into LOB applications and processes
  • Reporting and Analytics module
  • Cloud hosted
  • IOs, Android + Windows mobile compatible


  • Increase IT procurement efficiency
  • Feature rich user interfaces.
  • The platform is ISO 27001 and CESG security accredited.


£10750 per user per year

Service documents

G-Cloud 9


Mercato Solutions

Jack Robbins

0121 605 2050

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Internet Connectivity

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The Customer’s support is managed by a named Customer Service Manager.

Individual user telephone or web-ex, one-2-one support and training (to a reasonable number of users and on reasonable notice) can also be provided at no charge.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training, and user documentation.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction N/A
End-of-contract process Service terminates and access is revoked.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Same functionality formatted for use on mobile phone.
Accessibility standards None or don’t know
Description of accessibility None
Accessibility testing None
What users can and can't do using the API KnowledgeBus is read only.
API documentation No
API sandbox or test environment No
Customisation available No


Independence of resources All service maintenance windows are managed to be outside standard UK office hours (8.30am to 5.30 pm Monday to Friday excluding statutory public holidays).

The service is available 24/7, except for during such maintenance windows


Service usage metrics Yes
Metrics types User reports
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Reports can be extracted in excel.
Data export formats Other
Other data export formats Excel
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A
Data protection within supplier network Other
Other protection within supplier network N/A

Availability and resilience

Availability and resilience
Guaranteed availability KBITE guarantees a 97.5% working hours service availability
Approach to resilience Available on request
Outage reporting Email alerts and error message displayed if service unavailable.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Username and Password
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 12/02/13
What the ISO/IEC 27001 doesn’t cover D/K
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification WORLDPAY
PCI DSS accreditation date 18/10/16
What the PCI DSS doesn’t cover On-site Payment Card readers
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have in operation an ISMS which is maintained by the Information Security Officer.
We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation
Vulnerability management type Supplier-defined controls
Vulnerability management approach There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use a number of monitoring software applications to supply real-time information that is displayed to the operations and Infrastructure & Security Teams. The response and timescale of the response is based on the severity of the information being provided
Incident management type Supplier-defined controls
Incident management approach There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation Incidents are reported on the corporate Intranet The Information security Officer responds to any incidents reported in line with established control procedures

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £10750 per user per year
Discount for educational organisations No
Free trial available No


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