Somerford Associates Limited
HashiCorp Consul - Cloud Network Automation, Service Discovery and Service Mesh
HashiCorp Consul addresses the technical complexity of managing production services by providing a way to discover, automate, secure and connect applications and networking configurations across distributed infrastructure and clouds.
Features
- Secure, Multi-Cloud Service Networking
- Integrate and Extend With Kubernetes (and other modern orchestrators)
- Service Mesh Networking Across Any Runtime
- Dynamic Load Balancing
- Service Discovery and Registry with Health Checking
- Service Ingress
Benefits
- Secure services running in any environment leveraging intention based policies
- Automatic mTLS encryption between service mesh resources
- Automatically inject sidecars for Kubernetes resources
- Deploy service mesh within any runtime or infrastructure
- Resolve discovered services through integrated DNS
- Automate 3rd party load balancers (F5, NGINX, HAProxy)
- Eliminate manual configuration of network devices
- Integrate many popular DevOps and Networking tools
- Automatically detect new and changed services, and agent health
Pricing
£6,000.00 a unit
Service documents
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Framework
G-Cloud 12
Service ID
3 5 6 0 6 7 8 8 9 7 8 6 2 8 4
Contact
Somerford Associates Limited
Penny Harrison
Telephone: +44 1242 388168
Email: penny.harrison@somerfordassociates.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- You can use it with modern workload orchestrators like Kubernetes, OpenShift and Nomad.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- None, as far as we are aware.
- System requirements
- Not applicable
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Shortest response time 60 mins. Depending on which level of support purchased, see HashiCorp SLA for more information. https://www.hashicorp.com/customer-success/on-prem-support/
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
- Our Service Desk provides support for P1 to P4 where a part of the software, appliance or license was previously working and is not working as expected or at all. If an issue requires a level of Professional Services to engage, a member of the support team will discuss with your Account Manager to discuss this further. Service Desk offer support through several channels, including telephone, e-mail and remote sessions where appropriate. Any employee of our entitled customers can raise a support desk ticket via telephone or e-mail with their company e-mail address. This will be logged and assigned to an engineer who will respond within 1 business hour. Somerford resolve over 90% of service desk tickets without requiring the involvement of our Partners. Where Partner involvement is required, we will advise you on this the process. Wherever possible, we will manage your service desk case with our Partners. Our service desk is available between 9am and 5pm Monday to Friday, excluding Bank Holidays. Our service desk will provide support for existing Customers and companies that are engaged in Proof of Concepts. All our customers have a Technical Account Manager.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
HashiCorp and Somerford provide on-site and online training at extra cost.
Full documentation is available online via https://www.consul.io/docs - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Consul is hosted on your data centers, HashiCorp does not have access to your data.
- End-of-contract process
- When the contract is coming to an end you have the option to renew the subscription. If you do not wish to renew, you will lose access to HashiCorp support and Enterprise specific features.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Linux or Unix
- MacOS
- Windows
- Other
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Please refer to HashiCorp Consul API Documentation https://www.consul.io/api-docs
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
-
By using Rate Limiting.
Please note that Consul is hosted on your own data centers, which by default means that users outside your organisation will not have any influence on your usage.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Cluster size / usage, System Load indicators, Raft Load indicators, Network activity, update/upgrade activity (autopilot)
Please refer to documentation for full list https://www.consul.io/docs/agent/telemetry - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- HashiCorp
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Not applicable
- Data export formats
- Other
- Other data export formats
- Not applicable
- Data import formats
- Other
- Other data import formats
- Not applicable
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Not applicable
- Data protection within supplier network
- Other
- Other protection within supplier network
- Not applicable
Availability and resilience
- Guaranteed availability
- Consul is hosted on your own data-centres - Please refer to the Reference Architecture documentation on https://learn.hashicorp.com
- Approach to resilience
-
We offer reference architectures for you to follow best practice for installing and using Consul on your own data-centres. Standard installation provides you with Highly Available clusters.
Please refer to our documentation for the reference architecture.
https://learn.hashicorp.com/consul/datacenter-deploy/reference-architecture - Outage reporting
- Not applicable, however there's an API available if you wish to deploy your own monitoring / alerting solution.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- Vault or ACL / API token
- Access restrictions in management interfaces and support channels
- Using namespaces and granular RBAC via ACL for your users - HashiCorp never has access to your data as you're hosting Consul securely on your own data-centres.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Other
- Description of management access authentication
- Vault or API / ACL Token
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- HashiCorp’s Security Program is founded on the core principles for information security management as defined in ISO/IEC 27002. In addition to ISO 27002, HashiCorp’s Information Security Policy provides a flexible framework that addresses the needs of PCI DSS, SSAE16 SOC 1 & 2, HIPAA and other international privacy regulations. HashiCorp’s Policy follows a structure that is aligned to the ISO 27001 standard, and has been grouped into the following domains; Information Security Management System, Security Organization, People Team Security, Asset Management, Access Control, Cryptography, Physical Security, Operations Security, Communications Security, Systems and development, Vendor Management, Incident Management, Business Continuity, Compliance
- Information security policies and processes
- All individuals with access to HashiCorp Resources are required to report any misuse or violations of this standard to Security (security@hashicorp.com), including: Unauthorised access, disclosure, modification or deletion of HashiCorp data, Insufficient controls or weaknesses, and improper risk classifications. Please report to the IT and Security team immediately.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The engineering team is constantly working on new features and maintenance. Once released, the customer can decide if they want to upgrade to the latest versions.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- HashiCorp uses the Common Vulnerability Scoring System (CVSS) for all vulnerabilities within scope of this standard. Each vulnerability must be assessed by the Security Team to determine the CVSS rating by completing the NIST CVSS v3.1 Calculator. For a High severity vulnerability we aim to have a response timeline of 5 business days.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- At least annually or when significant changes have occurred, HashiCorp will conduct an independent review of the approach to managing information security and its implementation. Additional third party reviews may be performed at least annually as necessary. Information systems should be regularly reviewed for compliance with HashiCorp’s information security policies and standards. The security team will use approved tools to check systems and networks for technical compliance as part of regular vulnerability assessment and penetration testing activity.
- Incident management type
- Supplier-defined controls
- Incident management approach
- All HashiCorp employees and contractors must report any suspected incident or suspicious event within 24 hours of detection of an incident. Customers, community members, and vendors with access to HashiCorp Resources, or who act on behalf of HashiCorp must also report any suspected incident or suspicious event involving HashiCorp Resources within 24 hours of discovery. Information security weaknesses, incidents, and events must be reported as soon as possible. Employees must notify the security team through email or slack. External parties who experience an incident or event should report it to the security team via email.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £6,000.00 a unit
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at penny.harrison@somerfordassociates.com.
Tell them what format you need. It will help if you say what assistive technology you use.