Atlassian Support Hub
When adopting new ways-of-working, internal teams often lack the time and experience to manage Atlassian tools like Jira, Confluence, Bitbucket, Bamboo and Statuspage. Our Support Hub solves this by giving you the help you need for both the underlying technologies and the processes and practices they enable.
Features
- Delegated admin of your Atlassian products
- Atlassian practitioner advice
- Online customer portal
- Email contact
- Phone contact
- Named contacts
- Knowledge base
Benefits
- Faster resolution of problems
- Increased adoption of tools
- Scaling with controls
- Your people are free to focus on higher value work
Pricing
£950 to £2,050 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@catapult.cx.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
3 5 5 5 7 2 2 8 7 0 0 4 4 4 1
Contact
Catapult CX Limited
Alex Fishlock
Telephone: 020 3457 1374
Email: info@catapult.cx
Planning
- Planning service
- Yes
- How the planning service works
- Send requirements though to Catapult and we will advise on best practice and suggest a plan to best suit the customers needs.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Atlassian software
Training
- Training service provided
- Yes
- How the training service works
- We can provide bespoke training for users and admins. Our expert consultants are real engineers and experienced practitioners of Agile and DevOps and can advise on best practice. Our model is to focus on transferring skills and capabilities so these stick within the clients organisation.
- Training is tied to specific services
- Yes
- Services the training service works with
- Sonatype, Jira (Software, Service Desk, Align), Confluence, Opsgenie, Statuspage
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- If your current toolset is not fit for purpose we are able to migrate you from the existing tools to the new. This will include users, data and configuration. We have a separate migration service that relates to this in more detail.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Catapult uses a Test Driven Development approach to implementation to ensure the highest quality of results. We perform detailed requirements capture and write automated tests to ensure these are met. Tests will include functional and non-functional requirements such as performance testing. Every Catapult account has a customer assurance manager assigned to ensure the best quality is delivered to the client.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Atlassian software.
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Aim to respond within 24 business hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We assign a Technical account manager to each customer. Our minimum level of service is 9-5 Monday-Friday, and we can tailor this based on your business requirements.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £950 to £2,050 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@catapult.cx.
Tell them what format you need. It will help if you say what assistive technology you use.