Xicon Limited

Microsoft Skype For Business Services

Xicon provides a private installation of Microsoft Skype for Business (or Lync) on our Virtual Infrastructure platform hosted in our UK data centres. Xicon's service is able to relieve you from the burden of hosting and managing your own installation with a simple per user costing model.

Features

  • State of the art Unified Messaging Solution
  • Hosted in UK Data Centres in your own private cloud
  • Instant messaging and presence
  • Skype connectivity with HD video calling
  • Scalable to support your business as it grows
  • Integration with Active Directory and Exchange

Benefits

  • A simple per user pricing model
  • 24x7 support from the UK
  • Reduce call charges and all unified messaging costs
  • Accessible from everywhere
  • Private to your organisation

Pricing

£3 to £9 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

355076891044302

Xicon Limited

Simon Heyes

07860 639327

simon.heyes@xicon.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Service can also be used in conjunction with Hosted Desktop Services. Xicon's Hosted Desktop Services can include all applications and services utilised by a customer and Xicon will integrate those applications and services into one single sign on platform.
Cloud deployment model Private cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response time is 15 minutes 24*7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels 24*7 support Annual subscription to support and helpdesk - £670 (net of VAT)
Technical account manager and cloud support engineers are provided
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training and user documentation all provided as required. Telephone support available 24*7.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Videos
End-of-contract data extraction Via SFTP or NAS
End-of-contract process Off boarding process includes either data deletion or data transfer to a NAS or via SFTP on request. Additional cost may be incurred but will be agreed in advance.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Services separation and management is fully documented as part of ISO 27001/2013 accreditation and audited annually to ensure compliance

Analytics

Analytics
Service usage metrics Yes
Metrics types Uptime reports
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Mailbox
Data export formats Other
Other data export formats Mailbox
Data import formats Other
Other data import formats Mailbox

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed 99.95% uptime (Uptime being the availability from the Data Centre switch interface to the Hosted Equipment to the Company POP network connection and onward over the Internet.) The Customer will be entitled to an account credit for one days service for every hour the service availability fails to meet the 99.95% Uptime .
Approach to resilience Xicon's Cloud platform is hosted across two data centres in the UK that are configured in a highly resilient architecture meaning that the failure of any component will not adversely affect the availability of services. This architecture means that business continuity and disaster recovery requirements are addressed. The data centres have world class security services to protect equipment from threats and hold all of the accreditations that we require as part of our ISO27001:2013 accreditation. Further details are available on request
Outage reporting All components of the service are monitored by Solarwinds monitoring software which is set up and managed by Xicon technical engineers. Alerts are texted to Xicon engineers (P1) and emailed to Xicon service desk (P2 and P3). Proactive monitoring of alerts (including text alerts for P1 incidents) is undertaken 24*7. Customer notification as necessary to ensure guaranteed uptime is achieved.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Processes are fully documented as part of ISO 27001/2013 accreditation and audited annually to ensure compliance
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NQA
ISO/IEC 27001 accreditation date 1/2/2017
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Security Metrics
PCI DSS accreditation date 3rd June 2016
What the PCI DSS doesn’t cover Customer specific accredidation
Other security certifications Yes
Any other security certifications IGSoC

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001/2013 formally specifies a management system that is intended to bring information security under explicit management control. Being a formal specification means that it mandates specific requirements. Xicon has adopted ISO27001/2013 and therefore is formally audited and certified compliant with the standard annually. The standard ensures that we; Systematically examine Xicon’s information security risks, taking account of the threats, vulnerabilities, and impacts; Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable; and Adopt an overarching management process to ensure that the information security controls continue to meet Xicon’s information security needs on an ongoing basis.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Xicon's Configuration and change management approach is fully documented in accordance with the requirements and standards of ISO27001/2013 . Xicon is independently audited annually to ensure compliance at all times.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Xicon's staff are exposed to the potential threats to the service as part of our ISO27001:2013 Information Management and Security Management Procedures. Policies are defined which include the review of and release of patches which are managed by Xicon platform maintenance system provided by Solarwinds. This software contains detailed release information for all of the software patches made available by the major software vendors allowing Xicon to selectively release and apply patches based on category.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Potential compromises are identified by the Solarwinds monitoring software and alerts are generated to the Xicon service desk by email and to Xicon engineers by text (depending on severity) P1 alerts are responded to within 15 minutes P2 alerts are responded to within 3.25 hours P3 alerts are responded to within 47.25 elapsed hours
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management process is fully documented as part of Xicon's ISO27001/2013 accreditation. This is independently audited annually to ensure compliance. Further details are available on request. Incidents can be reported by users: 1) By telephone to Xicon's dedicated 24*7 helpline 2) By logging the incident in Xicon's service desk Major Incident Reports are compiled by Xicon's Commercial Manager and sent to affected customer's nominated representative

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £3 to £9 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free trial version contains all components of the contracted version . The period of the free trial is by agreement to ensure that it is sufficient time for a proposed purchaser to be satisfied that the service is suitable for their needs.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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