Chorus

Microsoft Office 365 Managed Services and Support

Chorus provide dedicated helpdesk services and ongoing support for Microsoft Office 365 (and Microsoft 365) and your infrastructure. Whether you fully move to the cloud or run some applications on-premise for a hybrid model, we can advise and support the best fit for your organisation.

Features

  • Complete managed support for Office/Microsoft 365 and infrastructure
  • Dedicated helpdesk with unlimited telephone, remote and onsite support
  • Guidance on how Office/Microsoft 365 will fit with your organisation
  • Proactive system monitoring
  • Cloud strategy and roadmaps
  • Clearly defined support onboarding process

Benefits

  • Reduce burden on internal resources
  • Access to collective Microsoft expertise
  • Escape a break/fix IT model
  • Progressive cloud-driven guidance to align with business goals
  • Move to Opex model with fixed monthly costs
  • IT partnership to make IT a business enabler

Pricing

£500 to £1000 per person per day

  • Education pricing available

Service documents

G-Cloud 11

354568391269105

Chorus

Public Sector Sales Team

01275398900

hello@chorus.co

Planning

Planning
Planning service Yes
How the planning service works We can carry out a Risk and Recommendation audit before engagement to assess your current infrastructure. The results will then be used to outline an IT infrastructure roadmap, which will outline system improvements and recommendations and provide you with a cloud strategy.
Planning service works with specific services Yes
Hosting or software services the planning service works with Microsoft Office 365

Training

Training
Training service provided Yes
How the training service works We can provide end user Office 365 training if required.
Training is tied to specific services Yes
Services the training service works with Microsoft Office 365

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We can carry out a Risk and Recommendation audit before engagement to assess your current infrastructure. The results will then be used to outline an IT infrastructure roadmap, which will outline system improvements and recommendations and provide you with a migration strategy.
Setup or migration service is for specific cloud services Yes
List of supported services Microsoft Office 365

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We provide Microsoft Office 365 managed services and support.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times and SLAs would be agreed with the Support contract.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Service Level Agreements (SLAs) and support hours are agreed in advance. Our support model is flexible; we can offer 24/7 support, standard work hours or custom hours. Pricing will depend on the SLA's and hours chosen.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 to £1000 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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