Symantec Policy Based Encryption (PBE) Advanced, powered by Echoworx, is a boundary-based encrypted email service that will encrypt sensitive emails before they leave the organization.
- Multiple types of encryption available
- Custom Branding on encrypted emails, notification emails, inside web portal
- Policy-based custom encryption and policy-based alternate branding
- Multiple authentication options for recipients
- Encrypted Reply option for external recipients
- Integration with 3rd Party LDAP directories for certificate retrieval
- Outlook Add-In offer easy Encrypt Button to enterprise senders
- Message Recall (by the sender) for messages in web portal
- eStatement Encryption mode where only attachments are encrypted
- Cloud-Based solution (no hardware requirements)
- 24x7 management of hosted services
- No impact/changes to internal email archive/backup or eDiscovery
- Multiple encryption methods ensure the best experience for the recipient
- Data Leakage Protection by automatically encrypting sensitive content
- Scanning email subject, email body, recipients, attachment names, attachment content
- Policies to catch any confidential data in the email
- Recipients can self-manage passwords/recover password without Administrator involvement
- Eliminate fax and paper mailings when email becomes secure option
£2.03 to £3.50 per user per month
Symantec (UK) Ltd
07753 417 309
|Software add-on or extension||Yes|
|What software services is the service an extension to||Symantec Email Security.cloud Safeguard|
|Cloud deployment model||Public cloud|
|System requirements||Customer must also have Symantec Email Security.cloud Safeguard|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Dependent upon severity level as defined in the Service Description. Sev 1 calls responded to within 1 hour|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Support levels||The product will come with standard support included as part of the services and includes online support via our portal.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||The service does not require any user interface. There are some simple configuration options which are explained at the time of implementation.|
|End-of-contract data extraction||There is no data to extract.|
|End-of-contract process||If the contract is not renewed the services are switched off.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used.|
|Accessibility standards||None or don’t know|
|Description of accessibility||N/A|
|Description of customisation||The service can be customised through logo and text support, making the service appear native to the customer.|
|Independence of resources||
Echoworx scales the service to ensure all incoming email volume is processed without delay. When required, additional instances of the encryption engine and/or the secure web portal can be deployed without any service interruption.
With respect to external recipients accessing the secure web portal, Echoworx uses a multi-version concurrency control database to allow simultaneous access to data. File or database record deadlocks are avoided by ensuring row locks are obtained in a consistent order.
|Service usage metrics||Yes|
|Metrics types||All email flows through Symantec, and the policies for encryption are in Symantec Data Protection. The service metrics are obtained from Symantec reports and Admin Console.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||Email in encrypted form at rest (this is different than encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Some encryption reports (such as the Policy Report) generated in the web-based Administrative Consoles can be saved as a CSV file|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||99.999, assured by contractual commitment|
|Approach to resilience||All services are redundant. Multiple instances of both the encryption engine and the secure web portal are load-balanced and running in a single datacenter. Furthermore, the services are replicated in a secondary datacentre for DR purposes.|
|Outage reporting||The portal provides public updates and there are email and text alerts for any severe outages.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Authenticated access is required to access the administration consoles.
Echoworx will provision accounts (using provided customer email address(s)) and the user will choose a secure password when they create their account.
Access granted is role based such that Echoworx Operations will see options and configuration that is not available to customer administrators. There is also a special role with reduced access for credential management (PGP keys, SMIME keys) and Reporting.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Lloyds Register|
|ISO/IEC 27001 accreditation date||23 May 2016|
|What the ISO/IEC 27001 doesn’t cover||TBA|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||
Echoworx is SOC2 and WebTrust certified.
The datacentre however, is ISO 27001.
|Information security policies and processes||The service follows the security policies and standards that are outlined in SOC2 and WebTrust. These can be provided upon request.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Change is managed at all levels through the design, software development, quality assurance, deployment, and operational management of the services.
All source code is versioned and tagged in a Version Control System.
Change requests are reviewed weekly by Product Management, Sales Engineering, Operations, and Development. Change requests are assigned to the current or future release based on severity and value to the solution. All production system changes, including config changes, are documented and tracked in the ticketing system and reviewed by management .
Before any version of the software is deployed changes are approved by Symantec Product Management.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Echoworx has a series of IDS, and IPS systems in place in their environment. Additionally, routine vulnerability and penetration testing is performed on its services.
Echoworx is registered to receive updates via 3rd party mailing lists of almost all 3rd party tools used in the environment.
The committed response time for deploying a new security patch from a 3rd party is 1-2 days for high severity / critical security patches. If the security patch is minor, or does not affect the Echoworx solution, it may be released after it has been tested during the next planned major release of software.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
For 3rd party compromises, the answer from Vulnerability management (slide 29) can be repeated here.
On the topic of application monitoring, the Operations team has system and log file monitoring in place that will alert the team of any errors.
Service degrading errors are addressed immediately when possible with infrastructure changes, otherwise the issue is escalated to the Product group for assessment and resolution via a software patch.
|Incident management type||Supplier-defined controls|
|Incident management approach||Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£2.03 to £3.50 per user per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Yes, a free trial version is available. This service is an add-on to, and requires, Symantec's Email Security.Cloud Safeguard|
|Link to free trial||N/A|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|