Symantec (UK) Ltd

Symantec Policy Based

Symantec Policy Based Encryption (PBE) Advanced, powered by Echoworx, is a boundary-based encrypted email service that will encrypt sensitive emails before they leave the organization.


  • Multiple types of encryption available
  • Custom Branding on encrypted emails, notification emails, inside web portal
  • Policy-based custom encryption and policy-based alternate branding
  • Multiple authentication options for recipients
  • Encrypted Reply option for external recipients
  • Integration with 3rd Party LDAP directories for certificate retrieval
  • Outlook Add-In offer easy Encrypt Button to enterprise senders
  • Message Recall (by the sender) for messages in web portal
  • eStatement Encryption mode where only attachments are encrypted


  • Cloud-Based solution (no hardware requirements)
  • 24x7 management of hosted services
  • No impact/changes to internal email archive/backup or eDiscovery
  • Multiple encryption methods ensure the best experience for the recipient
  • Data Leakage Protection by automatically encrypting sensitive content
  • Scanning email subject, email body, recipients, attachment names, attachment content
  • Policies to catch any confidential data in the email
  • Recipients can self-manage passwords/recover password without Administrator involvement
  • Eliminate fax and paper mailings when email becomes secure option


£2.03 to £3.50 per user per month

Service documents

G-Cloud 10


Symantec (UK) Ltd

Paul Heath

07753 417 309

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Symantec Email Safeguard
Cloud deployment model Public cloud
Service constraints None
System requirements Customer must also have Symantec Email Safeguard

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependent upon severity level as defined in the Service Description. Sev 1 calls responded to within 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels The product will come with standard support included as part of the services and includes online support via our portal.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service does not require any user interface. There are some simple configuration options which are explained at the time of implementation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction There is no data to extract.
End-of-contract process If the contract is not renewed the services are switched off.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used.
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
Customisation available Yes
Description of customisation The service can be customised through logo and text support, making the service appear native to the customer.


Independence of resources Echoworx scales the service to ensure all incoming email volume is processed without delay. When required, additional instances of the encryption engine and/or the secure web portal can be deployed without any service interruption.

With respect to external recipients accessing the secure web portal, Echoworx uses a multi-version concurrency control database to allow simultaneous access to data. File or database record deadlocks are avoided by ensuring row locks are obtained in a consistent order.


Service usage metrics Yes
Metrics types All email flows through Symantec, and the policies for encryption are in Symantec Data Protection. The service metrics are obtained from Symantec reports and Admin Console.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach Email in encrypted form at rest (this is different than encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Some encryption reports (such as the Policy Report) generated in the web-based Administrative Consoles can be saved as a CSV file
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999, assured by contractual commitment
Approach to resilience All services are redundant. Multiple instances of both the encryption engine and the secure web portal are load-balanced and running in a single datacenter. Furthermore, the services are replicated in a secondary datacentre for DR purposes.
Outage reporting The portal provides public updates and there are email and text alerts for any severe outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Authenticated access is required to access the administration consoles.

Echoworx will provision accounts (using provided customer email address(s)) and the user will choose a secure password when they create their account.

Access granted is role based such that Echoworx Operations will see options and configuration that is not available to customer administrators. There is also a special role with reduced access for credential management (PGP keys, SMIME keys) and Reporting.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds Register
ISO/IEC 27001 accreditation date 23 May 2016
What the ISO/IEC 27001 doesn’t cover TBA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SOC2
  • WebTrust certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Echoworx is SOC2 and WebTrust certified.

The datacentre however, is ISO 27001.
Information security policies and processes The service follows the security policies and standards that are outlined in SOC2 and WebTrust. These can be provided upon request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change is managed at all levels through the design, software development, quality assurance, deployment, and operational management of the services.
Some examples:
All source code is versioned and tagged in a Version Control System.
Change requests are reviewed weekly by Product Management, Sales Engineering, Operations, and Development. Change requests are assigned to the current or future release based on severity and value to the solution. All production system changes, including config changes, are documented and tracked in the ticketing system and reviewed by management .
Before any version of the software is deployed changes are approved by Symantec Product Management.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Echoworx has a series of IDS, and IPS systems in place in their environment. Additionally, routine vulnerability and penetration testing is performed on its services.
Echoworx is registered to receive updates via 3rd party mailing lists of almost all 3rd party tools used in the environment.

The committed response time for deploying a new security patch from a 3rd party is 1-2 days for high severity / critical security patches. If the security patch is minor, or does not affect the Echoworx solution, it may be released after it has been tested during the next planned major release of software.
Protective monitoring type Supplier-defined controls
Protective monitoring approach For 3rd party compromises, the answer from Vulnerability management (slide 29) can be repeated here.

On the topic of application monitoring, the Operations team has system and log file monitoring in place that will alert the team of any errors.

Service degrading errors are addressed immediately when possible with infrastructure changes, otherwise the issue is escalated to the Product group for assessment and resolution via a software patch.
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2.03 to £3.50 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Yes, a free trial version is available. This service is an add-on to, and requires, Symantec's Email Security.Cloud Safeguard
Link to free trial N/A


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