Personal Management Solutions

Hapi

Hapi is an easy to use employee experience platform and app. From wellbeing benefits which reduce absence and improve productivity and communications tools that increase engagement, to financial products which help each employees' pay go further, providing greater financial security, Hapi has broad appeal to both employee and employer alike.

Features

  • Remote access, cloud based desktop platform and native app
  • Single-sign-on, enabling single point of access to all employee systems
  • Advanced customisation and configuration capabilities enabling bespoke design and features
  • Real time reporting, system usage and activity trends
  • PCI DSS Compliant (SAQ-D). Randomised Authenticated Encryption applied using AES-256
  • App first enabling personalised push notifications and in-app messaging
  • Built on Outsystems,fully aware of SAP BAPI’s and ZBAPI’s
  • Standard integrations with various wellbeing providers, benefits platforms and retailers
  • Passwords are stored hashed using SHA-512
  • Asymmetric algorithms to encrypt the keys and symmetric encryption

Benefits

  • App to drive usage of new and existing employee benefits
  • Analyse, review and improve benefits adoption through detailed MI
  • Automate and personalise communications
  • Communicate the value of your pay, reward and benefits strategy
  • Reduce admin, easily send employee comms (payslips, employee surveys, policies)
  • Embed values, culture and brand within your reward strategy
  • Take a holistic view of wellbeing and benefits
  • Boost your employee value proposition
  • Improve accessibility and usability of existing employee services
  • Recognition module: financial / non-financial rewards, manager-to-employee / peer-to-peer

Pricing

£3 per person per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 5 2 8 8 3 0 8 4 1 0 9 5 5 2

Contact

Personal Management Solutions

Karen Thornley

07979800886

karen.thornley@innecto.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Hapi can be used as an access point to all core HR systems and EAP's
Cloud deployment model Public cloud
Service constraints No specific constraints. Monthly upgrades occur with occasional hotfixes between the upgrades. Generally upgrades and fixes require no downtime, but if it is then customers are notified and generally it's limited to a 15-30 minutes.
System requirements
  • Web browser that is under software support
  • IOS or Android for native app version of the service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 72 working hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Each customer will have an Account Manager who can liaise with technical staff as needed. This support is included in the cost. Additional costs are only required if the customer asks for specific, additional technical development of the platform.

The support to end users is 9-5 Mon-Fri via phone, but can email and log a ticket 24 x 7.

The product is fully public cloud, there is no onsite technical support needed,
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We typically have initial requirements meetings with the customer, clarify and define the requirements. We then create the site(s) for the customer and provide onsite training and documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data isn't extracted at the end of the contract, but is anonymised and hashed out & deleted. There are standard timeframes for this, but these can be defined by the client.
End-of-contract process The price will include:

- the site (configuration, colours, logos, content)
- physical leaflets
- posters
- native app (iOS & Android)
- regular, standard marketing campaigns
- support (phone and email)
- account management
- onsite presentations

Additional costs would be
- rebranding if needed during the contract period
- significant changes to the configuration of the site
- customer specific posters
- customer specific marketing campaigns
- customer specific banners or advertising

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile web app is available, but also a native mobile app in the iOS and Google Play stores.
Service interface No
API No
Customisation available Yes
Description of customisation There is a standard level of configuration; branding, colours, logo's, buttons, content, links and single sign-on's that require configuration, but not customisation and this done for each customer as part of their on-boarding.

Customisation is available too, it is done by us the supplier depending on the requirements.

Scaling

Scaling
Independence of resources Our service is multi-tenanted, but it is hosted on Amazon's elastic cloud service and we monitor performance and overall usage very closely. If performance is falling off below permitted parameters we can deploy extra servers and bandwidth as needed.

Analytics

Analytics
Service usage metrics Yes
Metrics types - logins
- spend
- gym usage
- employee assistance usage
- click throughs
- survey information
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The nature of the service mean the customer key customer can only extract summary information on aggregated usage aspects of the service. This can be exported in to Excel with customised date ranges.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability is 99.95% uptime 24x7x365. Priority 1 (service down) SLA is a maximum of 8 hours recovery time. Refunds to users not meeting SLA's are contract / customer specific.
Approach to resilience We have separate development, test and production environments on AWS. The production environment hardware is replicated across AWS data centres in the UK for resiliency in the event of a failure. Each production environment consists of multiple, load balanced servers.
Outage reporting E-mail alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication SAML2 SSO
Access restrictions in management interfaces and support channels VPN & Trusted IP only
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Isoquar - Alcumus
ISO/IEC 27001 accreditation date October 2012
What the ISO/IEC 27001 doesn’t cover Currently the scope covers provision of salary sacrifice home technology, but is currently being expanded to include full Personal Group services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification ECSC
PCI DSS accreditation date May 2015
What the PCI DSS doesn’t cover We are only covered to SAQ-D, not to full level, i.e. we are processing less than 4million transactions per annum.
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Personal Group is AIM listed and has an associated corporate governance structure including main board and risk and compliance committees. We have numerous policies approved by these and implemented including; Data Policy, Information and Physical Security, Cyber Security, Financial Crime, Clear Desk Policy and others relating to recruitment and staff vetting and training.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All requests are managed on a ticketing system (Jira), each are assessed for effort, risk and business impact. Estimates are developed for each, development is made in separate development environments with unit testing. Code is then promoted to a full test environment where full regression testing is performed prior to release to production.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Information on threats come from a number of sources; NCSC, 3rd party virus protection vendor, software suppliers, vulnerability scanning that is performed monthly and penetration testing. We assess threats as part of a continuous security management programme and deploy patches in most cases immediately after release. Patches that are deemed low priority / require regression testing are scheduled as part of our monthly release.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Monitoring of attempted logins, failed logins, successful logins, source IP addresses, IP address risk ratings, firewall probes, purchasing patterns (given the nature of our platform) including velocity and value are tracked and monitored to identify potential threats. In addition, virus scanners and mail gateway services are constantly running, monitoring and reporting activity. We review on a daily basis and if deemed appropriate a security incident procedure is instantiated. This will typically be within 24 hours.
Incident management type Undisclosed
Incident management approach Our suppliers use SOC2 processes and we used internal ticketing systems for clients to report incidents. We have an internal Security Management Response policy and procedure along with Reportable Events Policy and Procedure.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We will provide a demo platform for a select number to trial the functionality and see the full capability of the platform. This will be made for a limited period of time tba at the point of discussion

Service documents

Return to top ↑